“Alternative brand delivered after my approval. Delivered as requested. A few panels were severely damaged, no action taken from insulation4us on this subject.”
Hi Jeff,
Sorry you received the Owens Corning faced material when you ordered the unfaced. Unfortunately the warehouse that delivered your order did not inform us that they had made this mistake. Therefore, they did not reschedule the redelivery of the unfaced material because we did not give them the go ahead to do so.
Its a pity you did not call or email us to let us know that your order was not correct when delivered. If you had of done so we could have rectified the issue immediately and have had the correct material delivered the following day.
We have also opened up an internal inquiry into the offending warehouse to find out
1. Why the incorrect material was delivered
2. Why we were not notified of the mistaken delivery
3. Why your correct material was not rescheduled for delivery immediately
Sorry for the inconvenience this has caused. I see the correct material is now rescheduled for delivery.
“Received within a week. Customer service was easy to reach. Prices were good even with the shipping. The only thing I didn't realize is that I'd have to sign for the delivery.
I had a great experience and would recommend.”
“Once again, an amazing experience. I ordered on Sunday, and it arrived at 10:30am on Monday. What more can you ask for, great prices and amazing customer service.
Thank you.”
“Competitive pricing, fast shipping, quality product. My only complaint was one of the bags arrived damaged in the center, so the Kraft barrier was punctured about the size of a fist on a handful of pieces.”
“Awesome company to do business with. Best prices available and prompt delivery ahead of schedule. All positive, contractors, these are your “go to” people.”
“I ordered on August 23rd 2019. As I write this review on September 16th 2019. My order has yet to arrive. I was informed it would be 5 to 10 days Perhaps finding this email to review insulation4us is an indication that my order will arrive soon.”
