“They had the best prices I could find and the order process was very easy. Shipping was fast and the shipper was great to work with. I will be ordering again in the future.”
“The product was acceptable. They didn't know when they would be able to ship it though so I had to spend money on a Uhaul and time out of my work day to go pick it up an hour away.”
“I received wrong product requested price adjustment numerous times. With no resolution. Now not receiving any reply to my emails regarding price adjustment or final statement.”
Hi Daniel,
A refund was issued on the 12th May and a copy of your invoice emailed also.
It seems that Garry your sales representative was on leave in and around the time your order was delivered. So your emails were slow to be picked up by the rest of the sales team during his time of leave.
Sorry for the inconvenience.
Regards
Insulation4US
“Large array of insulation available. Personel very responsive to emails and calls. Would be 5 stars except for delay in shipping on orders. However, will continue to use them for all insulation needs.”
“You came through when Home Depot didn't, thank you so much. I will recommend you to all of the people that ask me about insulation on my FB build page.”
“Can’t beat the price. They were very good to work with and Nathan especially was very helpful. Due to the supply chain issues everywhere, the original insulation I ordered got back-ordered 6 months and they helped me to find a suitable alternate which actually worked out great.”
“I ordered the ViperII vapor barrier on April 14, 2022 and received it one week later. Unfortunately, the roll of ViperII was poorly packaged and the packaging was heavily damaged. As a consequence multiple layers of the vapor barrier were perforated during the transport. Since we need the full roll for covering the area under our slab, we could not complete the slab preparation. A few days later I sent the pictures to Insulation4US. They responded quickly stating that they would contact the supplier. 4 weeks later (today is May 25, 2022), the issue is still not solved. I needed to cancel the concrete pour and cannot even schedule the concrete pour since I do not know when I will receive the replacement. This is extremely frustrating!
I am revising my rating from 1 to 5 stars. The reason is that Insulation4US forwarded my complaints about the bad packaging and the ensuing damages to the producers. After quite a few emails the producers sent me a new roll of the vapor barrier through Insulation4US. And this time the packaging was much better. I very much appreciate the help by Fiona in the office. I am a happy costumer and will order again from Insulation4US.”
Hi,
Thank you for your review.
We are very sorry that your order arrived damaged. Unfortunately, the product you purchased has moved out to a long lead time. We are waiting on this product to come back into stock before we can send a replacement out to you.
We have also opened a case with the carrier which we have emailed you about. As the goods left our warehouse in perfect condition we have to open a dispute with the carrier for damaging the product during transit. This is why we requested photos of the damage from you.
We will speak with the warehouse today and see if we can send out an alternative product as we are still waiting on the product that you ordered to come into stock.
Again so the carrier did damage your product and we are also looking into improving the packaging.
Regards
Insulation4US
“I ordered in late December. I got word in April that is was being shipped (I had paid for delivery).
For whatever reason, i had to go pickup the product as they were unable to deliver the insulation to my house (36 bags of rockwool).
They were only able to ship 32 of 36 bags ordered, getting that credit took 4 phone calls/follow ups.
I am still trying to get credited for delivery…”
“I was kept apprised of my order status constantly. The service was professional, quick, and on mark! They had an item that was very hard to find and made it easy to purchase.”