“The sales teams need to be taught that phoning someone 5 times in a row is actually not acceptable. I had rejected the call 3 times as i was in a meeting. I eventually answered as figured it had to be an emergency situation, why else would someone persistently call like this. When i asked is this an emergency the response was yes we have a deal on insurance. This is UNACCEPTABLE behavior and makes me want to never do business with you again. Train your staff to treat people with respect we are not just potential clients but Humans on the end of the phone!”
We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you.
Upon further investigation, we identified that one of our Telemarketing representatives, Mr. Robid has contacted you on 28th January 2022.
We do acknowledge that the phone call was done at the wrong time and we have identified the areas for improvement.
We are truly apologetic for the inconvenience caused.
Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future.
As a company, we are committed to giving prompt and high-quality customer service experiences to our clients.
As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast-track claims service by assigning a dedicated claims manager to assist you throughout the claim process.
We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better.
Hope we get a chance to make amends and serve you again in the future by providing a better experience.
Unit Head - Quality Assurance
“My husband and I are very happy with the service they had provided. From giving us a lot of options and answering all our questions to getting the right insurance for us in just couple of days.
Special thanks to Fathima for the assistance.”
“I am not fond of writing reviews or comments on public websites but as I had such a prompt and hassle free experience with insurancemarket.ae and my senior sales advisor Mr. Naveen Shetty, I appriate the work and support I have received to insure my car.
I would recommend their service anytime.
“According to the nature of my previous job as an HR, i used to deal with many insurance companies over the years, and honestly this time with InsuranceMarket.ae was completely different from all the previous times.
The service and the quality are super amazing, the agent Allan Letemas, was very professional and quick to reply to all my questions and inquiries.
I highly recommended InsuranceMarket.ae and for sure i will definitely continue to deal with them for all insurance related needs in the future.
Thank you Allan and Thank you InsuranceMarket.ae.”
“I had to obtain medical insurance on an urgent basis and Mr. Adel from Insurance Market helped me in the best possible way and within a short time. I was impressed by his politeness, professionalism, knowledge and helpfulness. I highly recommend Insurance Market and among all this agent to assist you. Good luck everyone in finding the best insurance for yourself.”
“I would like to thank you and the consultant (Ajmal Aboobacker) who helped me yesterday to get my car insurance done.
I was in India for a month and came back only to know that my car renewal was overdue along with the insurance and didn't know who to contact for the insurance as the previous consultant was no longer in the company I bought the policy.
Got the contact of Ajmal and I must say that I have never received such an easy process to get the policy done - he walked me through the benefits and recommended the best option I could go with.
He got a great work ethic and deserves an appreciation and you as a company got an easy process for making the payment which I liked.
Thank you once again and hoping to refer my friends to you”
“I highly recommend everyone to contact Ms.Mellie Lalongisip.
I went through her for my car insurance and she was very efficient and prompt in getting me a good deal. Not only did she get me a good deal she also followed up to ensure my insurance details were quickly uploaded on RTA site as i was strapped for time.
I found Ms.Mellie very professional, efficient and has great knowledge of insurance policies.
She made insuring the vehicle easy, quick and cheap with all features i requested.
Thank you Ms.Mellie I really appreciate the time and effort you put in to complete my insurance policy.
“i have been having car insurance from insurance market since last 2 year. April pascual was very helpfull agent. She choose the best for me. 5 star should be the rating. Will be lovely to continue dealing with her.”