AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,476 Reviews
84 %
of reviewers recommend AFIA Insurance Brokerage Services LLC
4.3
Based on 2,476 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read AFIA Insurance Brokerage Services LLC Reviews
Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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Until now I didn't receive quotation from your side
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Abd Alrahman, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Chevrolet Camaro 2014 model was assigned to one of our advisors, Mr. Nilesh on 15th March 2020. We identified that the advisor has requested you to send the vehicle passing certificate. As per the standard operating process, the insurance companies would require the vehicle passing certificate for further evaluation and verification purposes prior releasing the insurance quote.The advisor did receive the required documents and referred the case to the underwriters of the insurance company. However, the case was declined by the insurance companies due to the vehicle specifications. Please note that Comprehensive Insurance for Non GCC vehicles is always subject to the approval from the underwriters of the insurance company because of the risk involved. We truly apologize for the inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Couldn’t even contact me to ask me if I was satisfied, seemed like an automated email that’s sent to anyone with a query.
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Ismael, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Mercedes Benz C63 AMG 2015 and 2016 model was assigned to one of our advisors, Mr. Talib on 12th March 2020. Please note that it's not our usual standard process and we have shared the appropriate feedback with the advisor on the same. Moreover, we use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Very poor, no response, no good quotes, nothing ... I had very big expectations but I was greatly disappointed I went ahead and bought the insurance myself and no thanks to insurance market!
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Shihab, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Dodge Durango 2014 model was assigned to one of our advisors, Mr. Ashar on 12th March 2020. We apologize for the delay in sending the motor insurance quotes and we have given stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
I got nothing from you, fake
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Hasan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda City 2016 model was assigned to one of our advisors, Mr. Wafid on 11th March 2020. We have identified that the advisor did contact you on 15th March however you already purchased the insurance elsewhere. We apologize for the delay in sending the motor insurance quotes and we have given stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Quotes not provided till date (even after 4 days). Anyways i purchase directly from one of reputated insurance company. Thank God im safe.If same thing happen when i make the payment and insurance not received. Sorry to say this but you are not at all suitable to rely upon. Good Bye
Helpful Report
(Car Insurance) - Posted 4 years ago
Giving false information and wasting consumers time
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Aziz, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Rav 4 2012 model was assigned to one of our advisors, Mr. Ashar on 09th March 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Tokio Marine) considering that your vehicle is GCC specified. The advisor has requested you to send the vehicle passing certificate, registration card and driving license. As per the standard operating process, the insurance companies would require these documents for further evaluation and verification purposes prior to releasing the insurance quote. The advisor did receive the required documents and referred the case to the underwriters of the insurance company. However, the insurance company informed the advisor to send a clear copy of the vehicle passing certificate as the one shared with us was blurry. Please note that Comprehensive Insurance for Non-GCC vehicles is always subject to the approval from the underwriters of the insurance company because of the risk involved. We truly apologize for the inconvenience caused. Please note that it's not our usual standard process and we have already given the appropriate feedback to the concerned advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
I am very dissatisfied and disappointed due to some of your regulations. This i had informed your staff
Helpful Report
(Car Insurance) - Posted 4 years ago
I am waiting for the insurance price since 3 days, but no answer.
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Eyad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that you have inquired with us for your motor insurance on 08th March 2020. We are truly apologetic for the delayed response as it’s not our usual standard process and we understand how frustrating it would have been to wait for the insurance quotations. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. Rest assured we have taken the necessary action at our end and have shared stern feedback with the concerned advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Online Quotation should available rather than you decide on behalf of customer.
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Sahil, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our records, we found that your motor insurance inquiry for Honda Accord Coupe 2012 model was assigned to one of our advisors, Ms. Nimeesha on 08th March 2020. The advisor has tried to contact you on the registered contact number to confirm the necessary details in order to send the best possible deals. We have investigated the case further and identified that the contact number provided does not belong to you. The advisor has followed up on this case through emails as well, however, we have not received any response from you. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. We sincerely apologize for any inconvenience caused to you. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Very late.....
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Zainab, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Tiida 2009 model was assigned to one of our advisors, Ms. Catherine on 08th March 2020. The advisor did contact you on the same day to confirm the necessary details wherein you confirmed that you were no longer interested in purchasing motor insurance with us as you got your vehicle insured elsewhere. We sincerely apologize for the inconvenience caused as it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have given the appropriate feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
You are not at all interested to give the right insurance.
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Mohammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry for Jeep Grand Cherokee 2018 model was assigned to one of our advisors, Mr. Mohit on 07th March 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. The advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance, Qatar Insurance and Tokio Marine) through email on the same day. Please note that the minimum premium for comprehensive insurance set by the U.A.E Insurance Authority for SUV is AED 2,000/- The agency repair rates get higher as the vehicle gets into the third, fourth and fifth year of registration. As your vehicle is under the third year of registration, the advisor has offered agency repair options. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We would like to apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Am asked to repeat the information in the application and response is slow
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Fadi, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 740Li 2016 model was initially assigned to one of our advisors, Mr. Nikhil on 4th March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to send the best possible deals. As per our records, the advisor has sent comparison quotes from different insurance providers (RSA and AXA) through email. Moreover, we found that you have inquired again for the same vehicle and the inquiry was assigned to another advisor, Mr. Talib on 10th March 2020. We apologize for the delay in sending the motor insurance quotes and we have given stern feedback to the advisors to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Response time is poor
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Muhammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2018 model was assigned to one of our advisors, Mr. John Henry on 3rd March 2020. The advisor did contact you the next day to confirm the necessary details wherein you confirmed that you were no longer interested in purchasing motor insurance with us as you got your vehicle insured elsewhere. Moreover, we have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Not responsive at all for an online insurance market place. It took you 48 hours to get back to me with a quote. Lame Real insurance market places provide you with a quote within 60 mins.
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Abbes, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Range Rover Evoque 2012 model was assigned to one of our advisors, Mr. Adarsh on 4th March 2020. We have identified that the advisor did contact you on the same day however you already purchased the insurance from elsewhere. We believe that there seems to be a misunderstanding here as the advisor did not send any quotes knowing that the vehicle is already insured elsewhere. We at InsuranceMarket.ae operate on a different model within which we provide our clients with tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We sincerely apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Still haven't got my quote 4 days later
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Neil, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Maserati Grancabrio 2018 model was assigned to one of our advisors, Mr. Nithin on 4th March 2020. We have identified that the advisor did contact you on the same day to confirm the details. As per our records, the advisor has sent AXA comprehensive insurance quote on 09th March 2020. We apologize for the delay in sending the motor insurance quote. Please note that it's not our usual standard process and we have given stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Didn't receive a call back
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Hina, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW X5 2015 model was assigned to one of our advisors, Mr. Muhammad Faisal on 05th March 2020. We identified that the advisor has sent comparison quotes from different insurance providers (AXA and QIC Insurance) through email on the same day. We sincerely apologize for any inconvenience caused as it's not our usual standard process and we do understand the urgency of your inquiry. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to assist our clients by recommending the best possible option. Rest assured we have taken the necessary action at our end and given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
i got better price .
Helpful Report
(Car Insurance) - Posted 4 years ago
They provided me fake information
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Abdullah, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that you have initially inquired for comprehensive motor insurance and the inquiry was assigned to one of our advisors, Mr. Argie. As per our records, we have identified that the advisor has contacted you on the same day and provided the premium from different insurance providers (AXA, RSA and Tokio Marine) considering that your vehicle is GCC specified. Moreover, we found that you have inquired for third party insurance for the same vehicle and the inquiry was assigned to another advisor, Mr. Ashli. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Please note that Comprehensive Insurance for Non-GCC vehicles is always subject for approval from the underwriters of the insurance company because of the risk involved. Therefore, the advisor requested you to provide the vehicle testing certificate as the same was required by the insurance companies. We do acknowledge that you have sent the required documents and the advisor did his best in getting the case approved by the underwriters. The advisor has provided the best possible premium for your Honda Accord 2013 model considering the vehicle specification as Non-GCC. We sincerely apologize for any inconvenience and misunderstanding on this matter. Rest assured, we have already given the appropriate feedback to the concerned advisor. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Got no reply on my inquiry , someone called me and then didn’t send me the options
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Ahmad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mercedes Benz C250 2015 model was assigned to one of our advisors, Mr. Suhail on 3rd March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. We apologize for the delay in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured, we have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Bad experience
Helpful Report
(Car Insurance) - Posted 4 years ago
AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,476 reviews