AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.32

4.3 Rating 2,479 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got no reply on my inquiry , someone called me and then didn’t send me the options”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Ahmad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mercedes Benz C250 2015 model was assigned to one of our advisors, Mr. Suhail on 3rd March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. We apologize for the delay in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured, we have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Bad experience”

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(Car Insurance) - Posted 4 years ago

“No one has called me or send me the quote and I myself has to call twice to get the quote Sorry to say such a ridiculous response which is totally against the add”

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(Car Insurance) - Posted 4 years ago

Dear Ditto, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Altima 2011 model was assigned to one of our advisors, Mr. Eshan on 3rd March 2020. As per our records, we have identified that the advisor has assisted you on the same day with your motor insurance inquiry and discussed the premium from different insurance providers (AXA, RSA, Oman Insurance and Qatar Insurance). The intention of the advisor was to assist you by providing the best possible deal, therefore, he has offered a discounted premium as well. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and have shared the appropriate feedback with the advisor on the same. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I never received any quotes from your team even after 3 days.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Maisam, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 435i 2016 model was assigned to one of our advisors, Mr. Tausif on 2nd March 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (RSA, Oman Insurance and Qatar Insurance) on 5th March 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We are truly apologetic for the inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Still my query is open, requested for a quote 3 days ago but no communication about same.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Since a week I am waiting for my quote . But no reply . Worst pre sales service .”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Apoorva, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Infiniti Q60 2016 model was assigned to one of our advisors, Mr. Nithin on 2nd of March 2020. We have found that the advisor did sent the Comprehensive Insurance quote from RSA on the 4th of March however you already purchased the insurance from elsewhere. We apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I requested for further quotes via email but never received them”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Faez, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Lexus LS 430 2005 model was assigned to one of our advisors, Mr. Piyush on 1st of March 2020. As per our records, the advisor has sent comprehensive comparison quotes from different insurance providers (AXA and Oman Insurance) on the same day. Upon checking, you have requested for a Third Party Insurance for your vehicle on the same day which the advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Oman Insurance and Noortakaful) on 5th of March 2020. We apologize for the delayed response and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“very disappointing, had received several promotional messages, however i never received an answer to my quotation request.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Never received an offer”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Dean, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Montero 2016 model was assigned to one of our advisors, Mr. Ashraf on 01st March 2020. As per our records, the advisor has contacted you twice on the same day to confirm the necessary details in order to send the best possible deals. However, the advisor was informed that you were no longer interested in purchasing the insurance policy as you had finalized the deal with a different insurance provider. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. We sincerely apologize for any inconvenience caused to you. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Slowest service ever took them 2 days to give a price”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Hesham, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Chevrolet Camaro 2013 model was assigned to one of our advisors, Mr. Eshan on 29th February 2020. The advisor contacted you on the same day through WhatsApp to confirm the necessary details in order to get the best possible options for your motor insurance. The advisor tried his best in assisting you with your request however the case must be referred to the underwriters of the insurance companies before we can provide a quote. Please note that we have received your inquiry on Saturday, 29th February 2020 and the underwriters are only available from Sunday to Thursday. Moreover, we identified that the advisor did not block you on WhatsApp. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“They send me, quotations 4 days after i requested insurance”

Helpful Report

(Car Insurance) - Posted 4 years ago

“very poor response”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Ratheesh, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2007 model was assigned to one of our advisors, Mr. Dinesh on 26th February 2020. The advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Noortakaful and Qatar Insurance) on the same day. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better." Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Poor Service”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Samir, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Jac J4 2016 model was assigned to one of our advisors, Ms. Nimeesha on 27th February 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Moreover, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 1040 Including VAT. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Price ok. Quality of service very poor”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Roberto, Thank you for sharing your feedback with us. We sincerely apologize for the stressful experience you have had during your vehicle registration process this time. We would like to thank you for purchasing from InsuranceMarket.ae! Please note that it’s not our usual standard process and we understand how frustrating it would have been to wait in the registration center. Upon further investigation, we have identified that there was a discrepancy in the chassis number on the policy issued, which is why it was not uploaded on the RTA. As per our records, the advisor did rectify the error on the policy as soon as he was notified and the issue was resolved within 20 minutes. We are truly apologetic for the inconvenience caused and would like to appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“As it stands and to this day I received no response apart from the initial email (likely to be automated saying someone would be in touch). This didn't happen so I followed up, still without a response. Unfortunately, I'm most likely sticking with AXA based on this”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Stephen, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Range Rover Sport 2009 model was assigned to one of our advisors, Mr. Angelo on 27th February 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“very poor and limited company offered.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Mostafa, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Lancer 2016 model was initially assigned to one of our advisors, Mr. Elton on 19th January 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance, Qatar Insurance and RSA) on 23th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. Moreover, we found that another motor insurance inquiry for the same vehicle was assigned to one of our advisors, Mr. Gideon on 27th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (Qatar Insurance, RSA and Tokio Marine) on the same day. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We sincerely apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Till date I didn't receive any insurance, just pronation mails from you.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Nolana, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Sentra 2015 model was assigned to one of our advisors, Mr. Yashas on 26th February 2020. The advisor did try to contact you earlier but there was no response. The advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance, RSA and Tokio Marine) through email on 29th February 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, we use different platforms to reach our market and we strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“No attractive prices, policies or benefits Outside offers are much better No sufficient solutions provided”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Mohammed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Kia Quoris 2017 model was assigned to one of our advisors, Mr. Nikhil on 26th February 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. As per our records, the advisor has sent comparison quotes from different insurance providers (RSA, AXA and Qatar Insurance) on 3rd March 2020. We apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have identified that the advisor is in touch with you and we can assure you that he will be assisting you with your motor insurance renewal process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Looking forward to hearing from you soon. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Your service is not good as expected and please don’t trouble me with any more calls”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Suhail, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Dodge Charger 2018 model was assigned to one of our advisors, Mr. Akshay on 25th February 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details. Moreover, the advisor sent an email on the same day and informed you to send the Registration Card and the Driving License in order to get the best possible options for your motor insurance. We are not certain if you have received our emails as we did not get any response from your end. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We sincerely apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“to much prices”

Helpful Report

(Car Insurance) - Posted 4 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,479 reviews