“The response was too slow. By the time I got the quote from you, I had arranged my insurance with another provider.”
(Car Insurance) -
Posted 1 year ago
We appreciate you taking time and sharing your concerns with us and would like to apologize for the inconvenience caused to you.
Upon further investigation, we have identified that you have inquired with us for your motor insurance on 04th January 2020 at 18:04. The advisor has contacted you on 05th January 2020 in order to confirm the necessary details related to your vehicle (such as the vehicle make and model, claims history etc....) and sent the comparison quotes from different insurance providers. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future.
We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations.
We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better.
Hope we get a chance to make amends and serve you again in the future by providing a better experience.