“Ordered the 100g/3 pouch on Sept. 25th and it is now Oct. 24th and I still have not received my order! Also got the Route protection with the order which I now believe to be useless. Contacted customer service a week ago and they used COVID as an excuse. I’m not buying it! I thought I was making a good investment with this product. The filters are not cheap! I feel like I’ve been had and I don’t like feeling this way.”
Posted 1 month ago
Hello Lisa,
We saw your message and we wanted to reach out.
Our apologies for the shipping delay of your order. The pandemic's impact on shipping has also affected the speed of getting our stocks into our warehouses.
Rest assured that we are doing the best we can to get orders to all our customers the soonest possible time.
I checked the tracking info of your order and saw that it was marked as delivered on October 29.
We really appreciate the patience extended to us during this difficult time.
Please send us back a message in support@invigoratedwater.com if we can help in any further way.
“I purchased the pitcher and the 001 and 002 filters and I really enjoy the water, it has a fresh crisp taste. I have been using it for 6 months now and so far the original filters are still doing a great job, but I am going to change them in 2 weeks! Much better than the bottled water I was buying in the grocery store!”
“I have purchased many of the filters and glass pitchers and the water tastes amazing. My family I are really enjoying the taste and convenience and no more plastic bottles!”
“I'm still really enjoying this water filtration system. I've used it for years and still really enjoy the benefits. I also like that I can order directly from the company instead of having to go thru commerce crusher, Amazon. Tho this last order came in an Amazon Prime box. What's that about?”
“Excellent product. When my filter was nearing it's end of life and no longer filtering properly, the water tasted just like "tap" water from my kitchen sink. And as the "days left" read 3, I knew it was time to replace the filter. Boom, new filter in and the water tasted great again. Thanks so much!!”
“I had first got a water pitcher with filtration from Invigorated Water by doing a google search. It's been the best tasting water by far. I recently had to buy some replacement filters and love the customer service I receive. This Company goes above and beyond to deliver the best experience at affordable prices. My hats off to them.”
“I never received the item I ordered and was told it’s too bad and file police report. I spent $50 on an item I will never be able to enjoy and have been told it’s essentially my fault for not selecting the protection option at check out. You have poor customer service and for a company that is trying to promote a healthy life style your lack of commitment to your customer is toxic.”
Posted 1 month ago
Hello Rachel,
We saw your message and we wanted to reach out.
Your package was marked as delivered by the carrier on October 7 and we are sorry it went missing from your front door/porch. As we have no control over the delivery of packages, we suggested contacting your local post office to get more information about the delivery because they have the record and can provide the details.
We also suggested filing a claim with Route since you availed the package insurance when you placed the order.
If you haven't filed a claim, please send us back a message in support@invigoratedwater.com and we'll provide the link where you can start the claim.
“I had requested that the purchase be cancelled but was told it was not processed correctly so the order went through. I have not received it as of today.”
