Hello Charis,
Thank you for your time in leaving a review.
We are sorry to know that your product is not as expected.
Please send us a message in support@invigoratedwater.com and we'll be happy to assist with any issue with your order.
Kindly,
Pam
Invigorated Water
“I quite like the Invigorated Water filters. The instructions to replace them are quite straightforward and I do not notice a change in the quality throughout the time I use it. I've used Invigorated Water when I was living by myself and while living with 4 housemates, and it's functioned for what I need it.”
“My wife order this product against my wishes. I order a few products from your company. However, one of my items wasn't received but it said it was delivered. I purchased route protection, I had no knowledge of the item not being delivered because I was in the hospital for 2 months fighting covid. Nevertheless, for the past 2 weeks I've been emailing one customer service reps. I've been told two different return policies regarding this coverage I purchase. I would return all the items I brought from your company, however, my wife has open n enjoy them. But we will not be buying anything else from your company. I am very displeased with your Customer Service...”
Hello Dexter,
Thank you for your time in leaving a review.
Website orders have a 60-day return policy from the date of delivery. We can provide a return label for an order and issue its refund if it is within the return window. However, we cannot refund the items not received with a carrier delivery confirmation, and the package insurance refund/replacement window has expired as well.
Our sincerest apologies for the inconvenience.
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
“I have been waiting for 2 months for the item to be back in stock plus one week after placing my order. I still have not received my package, not even a shipping confirmation. Please ship my order ASAP.”
Hello Jocelyn,
Thank you for your time in leaving a review.
We are sorry that there had been an issue with the delivery of your order and we had to coordinate with the carrier to get more information.
We have sent the shipping details of your replacement order in your email and according to the package tracking info, it is scheduled for delivery tomorrow, November 9.
Please send us back a message if we can further assist you!
Kindly,
Pam
Invigorated Water
Hello Tikhon,
Thank you for leaving a feedback!
Please feel free to reach out to us in support@invigoratedwater.com if we can be of any assistance.
We hope that you are loving the water!
Kindly,
Pam
Invigorated Water
“I love the stainless pitcher I maintain within my refrigerator for all my drinking and cooking water needs. The water tastes great and as long as it truly is adding and removing what it says it does, I am a very happy customer. I keep extra filters stored in refrigerator as noted to store in cool area. Filter bags are so easy to use.”
“We have had the counter top filter for about a week now! We are very happy with the looks of the invigorated water filter and the taste is great! We are more than happy with this product!”
“Please allow orders to be paid and accepted on back order. You get paid, the customer knows it’s on back order and doesn’t have to endlessly check your website for when something comes available - its a win win!!!! I had to keep going back to your site to check on replacement filters …. Was a little frustrating…..”
Hi Elena,
Thank you for your time in leaving a feedback.
Sorry, we do not accept pre-orders for our unavailable items.
Please send us a message via support@invigoratedwater.com and we'll be happy to include your email address to our wait list. Mention the product you are waiting on and as soon as it is restocked, we'll send you an update.
Kindly,
Pam
Invigorated Water
Hi Patty,
Thank you for your time in leaving a feedback and sorry to hear about a leaking issue with your PH001 filter.
Please send us back a message in support@invigoratedwater.com and we'll be happy assist in solving the problem.
Kindly,
Pam
Invigorated Water
“I received my filters the next day!
I can already smell the difference in that I no longer smell chlorine in the shower. And the
water is so much softer on my skin. In just a week, my skin is much less dry than before I was using this filter, which means I'm using less moisturizer! So far I'm exceedingly happy with my purchase, and what a great value for my money!”
“I am extremely frustrated with this company. I spent time researching which pitcher seemed best, as I didn't like the one I got before, and have been spending $$ on bottled alkaline water ever since, and wanted to stop that and replace with a good pitcher. There was a sale on IW's website, so ordered through them. I waited awhile for the package to arrive, and then didn't open the box with the pitcher right away. When I did a couple of weeks later, it was broken. The box it was sent in had ZERO padding in it, which is ridiculous for a thin plastic pitcher.
I contacted the company, thinking they would want to make it right, right away. Instead they told me that their products come from different warehouses and they do not directly control shipping, instead, it goes through another company - Route. A mandatory charge is added to the invoice, for insurance with Route. So, IW customer service told me to send them photos, and to go through Route to request a replacement or refund. I just figured out how to navigate through Route's system, and then got a message that is was too late to get a replacement. My request is under 30 days from the time I ordered. IW's website states this under their return policy, even if you use the pitcher, which I obviously did not, as the pitcher is cracked in half upon arrival:
"Buy With Confidence
We offer a 60 day return policy. Within 60 days of your purchase you may return an item, and we will pay for the return shipping. We will also refund you 100% of your purchase."
So, I am furious. I have been trying to order directly from companies, instead of Amazon, but after this experience, I will be extremely wary. I am still pursuing a refund or replacement but buyers should be aware of the misleading information and how many hoops they make you jump through. I would not order from them again if I had known they were going to pawn me off to another company who won't take responsibility for their poor packaging methods. AND, I'm still left without a pitcher, and only a few bottles of water left.
Sadly, this pitcher still looks superior to others I've looked at, so hoping the company will send me a new one. And I'd also like a major discount on future products for all of my trouble. I have now spent minimum 2 hours on this, and see I'll be spending even more.
P.S. Tried to add the photos of the cracked pitcher, but when I clicked on that option, didn't go anywhere. The company has my photos. Also, I have both spoken on the phone and emailed with them.”
Hello,
Thank you for your time in leaving a review!
We are sorry for any inconvenience encountered with the broken product you received.
Route is the package insurance being offered with every order. This is optional and can be removed from your cart before you proceed to Checkout. However, we recommend that customers avail the package protection as Route will take care of replacement orders in case of received damaged, lost while in transit, or the package has gone missing after delivery. Similar with any other insurance company, Route has its own set of policies for claims.
As your claim with Route was not approved, we had to refer the case with our internal team for approval of a replacement or refund, as according to our company policy.
The refund for the pitcher has been forwarded to your account, and you should have received a refund notification in your email.
We appreciate that you have brought this to our attention as customer feedback helps us improve our services. Our sincerest apologies that this happened to your order and please feel free to reach out to us via support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
“I loved the presentation of the glass/bamboo water filter and smooth quality taste of the water. I have already recommended this product and I am glad this Company created such a great product! ✨💦✨”
“I have been looking for a glass pitcher filter system to upgrade from plastic ones and decided to give Invigorated Water a try. It’s been only few days but we love it! Water tastes better than Br!ta filtered pitcher. Looks great on the kitchen counter. And the customer service is amazing! One of the parts was faulty in arrival and the customer service immediately replied to my email (on a Saturday) and shipped a replacement. One thing- the spigot assembly can be a bit tricky. But my husband was able to fix it. There are some helpful Amazon reviews on it.”
“I shared it with my family and they loved it. I let a friend try the water and she was confused that my water tasted good. She literally was raving about it to a friend months later, unprompted.”
