Invoice2go Reviews

3.1 Rating 609 Reviews
52 %
of reviewers recommend Invoice2go
3.1
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Live Chat, Telephone
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Email:

bdm@invoice2go.com

Location:

2317 Broadway St. 2nd Floor
Redwood City
94063

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Invoice2go 1 star review on 14th February 2023
Nina
Invoice2go 1 star review on 12th July 2017
Marit
Invoice2go 1 star review on 3rd July 2017
Flow Right Plumbing
Invoice2go 1 star review on 21st June 2017
Danielle
Invoice2go 1 star review on 20th June 2017
Wrights Electrical
Invoice2go 1 star review on 17th June 2017
Ken
Invoice2go 1 star review on 17th June 2017
Ken
Anonymous
Anonymous  // 01/01/2019
Deactivated my linked bank account because they ‘needed more info’ about my business…after one year of no issues! Then…the process of re-linking an account…HORRIBLE. Absolutely NO representatives to speak with, tech support is simply a bot and the email rep is a bot. I was told I need the Premium Plan to get phone tech support…and I HAVE the Premium Plan. AVOID THIS APP.
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Posted 3 months ago
Terrible company. Complete SCAM ARTIST
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Posted 6 months ago
I'm too exhausted for words at this point. I have almost 5k trapped in their system and no one can help. 5 months and counting. I'm going to find a way to take legal action.
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Posted 9 months ago
Didn’t send credit to my bank account for over 4 days. No customer service. I had to contact customer to call their card company to reimburse the missing money.
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Posted 11 months ago
Support is non existent.
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Posted 1 year ago
I'm very disappointed with Invoice@Go. I received a 1099 for my company and it came in my husbands name and SSN. I have been trying to correct this for 2 weeks now. I have been following up and this is still not resolved and now I just got an email to say that my ticket is closed. I will be canceling my service with them.
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Posted 1 year ago
Can’t get into my account. This is the new app front page. The chat to us is useless and the staff are too.. no help at all. Very inconvenient as I paid upfront this is deplorable
Invoice2go 1 star review on 14th February 2023
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Posted 1 year ago
The system is great, however the standard of service from the business is non existent. In order to get a refund on a forced upgrade I litterly had to jump though so many hurdles and the team member Marion is just obtrusive.
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Posted 1 year ago
Well, they denied my account to my legit small business corporation. I wanted to move my invoices from PayPal so I could collect ACH payments. Looks like they don't want the business. What a joke.
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Posted 1 year ago
It works, then it doesn't. we have lost numerous jobs due to this app. We send an estimate out, customer approves it, and when you go in to view it all the information disappears (customer name, bid information, everything) and the only thing left to identify it is the bid number. Then you have to call the customer and ask for their copy because yours has disappeared by magic / OR you send it out and the app says "unsent" and the customer calls you and said they have questions on the bid and I ask do you have it and they say yes./ OR you sent out estimates to 2 different people, 1 month apart and somehow they both have the same bid number/ OR You go in and determine that your estimate template is different, the information is moved all around on the bid and I am the only one that can access it and they tell me "someone must have changed it"/ OR you go in and find out your company name has been removed from the estimate and there is some random 10 digit number that is on the top of the company information and no one knows how it got there. Again, I was told you must have done that. Too many things lost, changed and I don't have the time to go in and verify the template it every time I want to send out a bid. I am looking for a different more reliable bidding app as THIS IS JUST NOT A GOOD ONE!!!
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Posted 1 year ago
They canceled my account during a job.
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Posted 1 year ago
Lost a month's worth of deposits...they blame stripe stripe blamed bank , and they claim I have an account with them with funds they can see but we can't find this account anywhere even after given instructions how to get to it. Ridiculous if we have money in a account with you show us! Upfront page one not buried requiring directions that adults can't even find this accountbin two days .two day and I'm still looking for deposits for an entire month of business...not many companies could carry this for a month ...we quit this app and will let all know they should as well...no phone access who do they think. They are above a phone call ? They deserve what they are going to get ..the big guys always fall hard when they act like this company , hire dumb young out if school kids that don't care and ceos thinking if customers deal with out useless bot on chat that we think is so neat ..it's not we left your app because of it
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Posted 1 year ago
They have held my money for 2 weeks & won't release it.
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Posted 1 year ago
I got my money stock for more than 15 days no results
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Posted 1 year ago
As others have pointed out - it used to be great but now useless
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Posted 1 year ago
Was great until they had to change what wasn’t broken several years ago. Then it took three times as long to create an invoice. App and website would freeze up. Thought I had cancelled the subscription a while back but they are still charging me after almost two years of not using it. Even changed my credit card number in 2020 and they somehow got the charge through this March (2022). The website makes it impossible to cancel the account. They only seem to allow you to upgrade your subscription. Can’t cancel through iPhone. If you click on their link where they tell you how to cancel, it doesn’t take you to their website but back to the app and you run into the same problem as I mentioned before. Had to call my credit card company to dispute the charge and get a phone number since they make finding a customer support phone number nearly impossible also.
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Posted 2 years ago
THE APP SUCKS!!! All of my staff has to consistently restart our phones because it either freezes up or won't load. It's Only the Invoice2go app. All of our other apps work properly. It's beyond frustrating. To top it off, you can no longer call them when you need support?? Only email...I'm currently looking for a new platform...Sorry not sorry
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Posted 2 years ago
So not helpful it was great before they figured they would fix what wasn’t broken just to make sure it was then line after line they have broken more now logging in sucks they really are doing everything possible to make this unusable.
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Posted 2 years ago
Lost invoices which has been a complaint by many people. Everything is designed to get you to buy the premium plan. If you’re a small business you don’t need that. Poor customer service.
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Posted 2 years ago
Strip and PayPal Fees excessive. Im paying for the app and Invoices2go is charging a fee on top of the Stripe and PayPal. I have been asking for years to break out labor and materials to make end of year easier! Its time to find another service (app) No way to call and ask a simple question.. I Have emailed questions and the response has no relation to the question I asked!!! $28.00 on a $900 transaction is way too high when you have 300+ invoices to be billed.
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Posted 2 years ago
Invoice2go is rated 3.1 based on 609 reviews