“PREMIER DELIVERY JOKE!!!
Advertises as next day delivery but takes 5 days for order to arrive???
They wont refund delivery cost either?!
Response to emails is as good as their delivery - USELESS!!!!”
“Worst c..ompany I ever dealt with I paid for denim for £40 and paid for delivery I never heard from them I emailed them they admitted but the don't want give me my refund this is my order number #26056804112 I first heard about this company from friend of mine but to my experience people be careful with this called I saw it first not they are not genuine companies they are stealing people money and customs service is terrible my name is valeria please contact me on my mobile if you had same experience as am collecting information and write to ombudsman this is my number 07380228528.”
“I ordered some trousers early in December, they were never delivered and I’m still waiting for it to be sorted out. I Saw It First have just been really awkward, no help at all. They have my money, I have no trousers and they don’t care. Not to be trusted.”
“Avoid!!!
I have ordered from the website 2 times. The first time, my item never arrived and after waiting 2 weeks I had to repeatedly chase customer services for them to tell me the parcel was lost in the post and I was given the refund. The item I had ordered was for a wedding and it had sold out so I never got it.
The second time I ordered a belt and Jewellery. Absolutely awful! Necklace was literally made from plastic. Sent the items back and after 1 month I still did not receive a refund. They have ignored emails, Instagram messages and Facebook messages. So I have had to get my bank involved. If you take a look on any of the sites social media you will see hundreds of people were never given the refunds back! This is illegal and not acceptable at all.”
“RIP-OFF warning!!
RIP-OFF warning!!! When you may want to return the absolute rubbish they've send to you (they only sell rubbish, poorly made, ill-fitting, and broken leftovers from their warehouses nowadays) you'll come across an idiotic "Customer Care team" with exotic (!) names such as Neet and Montana ... They will do their absolutely best to get rid of you and never send you a refund! They will tell you that proof of them receiving the returned items (i.e. tracking on the post office site) is not enough!! They'd need proof of "proof of return".... If you come across them raise the matter with your credit card and also file a complaint with citizens' advice - with some luck they'll go out of business!”
“Order no: 26052621104
They are disgusting scammers that have stolen my money and scammed me again when I tried to resolve the issue through PayPal.
I recieved a faulty dress and sent evidence of it which was accepted by them.
I was promised a refund if I closed the dispute.. I should’ve known better how scammers operate.
I will be leaving realistic reviews of this scamming company on every single site possible, I have already left one on trust pilot.
I will also be contacting the Consumer Ombusdman to report this company and their fraudulent activities.
It’s been 2 weeks since I was supposed to be refunded and wasn’t.”
“Ordered a cord set, received a clearly used one. With rips and stains that looked like semen on it. Contacted them to see what they can do, they were completely useless and didn’t even care. Their resolution was that I should return it and buy a new one, which is fine but then they refused to cover the price of posting. So I was expected to pretty much buy something pay for delivery to receive disgusting product to then return it and be expected to pay for delivery again (they also didn’t want to return the delivery cost for when they got it wrong).
Wouldn’t recommend”
“I've already wrote one review but they deleted it so here I am again and I will be repeatedly reviewing you UNTILL YOU REFUND MY MONEY 2 orders 1st order was missing 2 items and shoes was damaged sent them back no refund ive checked with the post office they have been delivered yet ive still no refund or email or anything 2nd order I havnt sent back yet but I will be today let's see how long it takes for these theives to refund me ohh it's only nearly 90 pound ABSOLUTE THEIVES”
“All i can say is there customer service skill are shocking.
Reported didn’t receive our parcel and they pretty much call you a liar.
Parcel was supposedly left in plain sight at the foot of the front door in view to a very busy street used by cars and pedestrians to the shops and park area some time before allocated delivery time.
No attempt was made to conceal the parcel in a safe location yet somehow its my fault that i never had chance to get my hands on the order that i have paid for and now out of pocket for. The items were supposed to be gifts so as a result of negligence on the delivery side its impacted 3 people and all you get from this company is “well the item shows its delivered”
Is there proof of me receiving this? No there is not.
But in there eyes as the parcel had its picture taken at the foot of a closed front door thats deemed as delivered.
Can they prove that the parcel remained in that location after the photo was taken and the driver did actually leave it there? No they cannot yet they are quick to make there assumptions.
First time i have ordered and will certainly be the last.
You should be ashamed of yourself, if this is the ethos of a family run business then you should be disgusted with yourselves (ie the owners of boohoo, pretty little things, nasty girl ect)”
“the first time i ordered from ISIF i ordered 3 items and payed for all 3 but only 1 item arrived and inside the package was a receipt that said the other 2 items were out of stock. Despite not being in stock they still took my money and allowed me to purchase items which were not available. The second time i ordered i payed for next day delivery and i did not get next day delivery”
“Received order, packaged up and posted back the very same day.
Over a month later and about 30 emails they hav said they are now sending my refund.
Disgraceful it had to take this long.”
“Wanted to return some items that were of poor standard looks and sizing wise. Sent my order back for a refund and have yet to receive a refund. I’ve emailed Isawitfirst left messages on their instagram page too and they’re still ignoring me, I see other customers on their instagram page are complaining about the same thing as me which has led me to believe Isawitfirst are scammers”
“Took my £35 payment for a dress , order was never received, requested a refund but they take days to reply to emails saying they will look into it and still no refund, disgusting service,”
“1 STAR IS TOO HIGH!!! absolutely disgusting company from the quality of the product to the unhelpful and lack of customer service! I ordered some trousers that arrived with TWO clear big marks/stains, i emailed and got ignored then provided images finally got a reply but one with no intent to resolve. I sent PROOF of receipt that i returned and after 3 more emails of being ignored have now been told my return was not received so they can’t process my refund. VERY AMATEUR VERY POOR AND JUST A DISGUSTING LEVEL OF SERVICE THROUGHOUT. AVOID!!!!!!”
“Returned some items back with a tracking number and their warehouse received the parcel on 20th May, after sending copies of prove of posting 3 times , they now don’t respond to emails !! Conned artists!!”
“Very good, first time ordering from this website, read a few reviews and was worried, I ordered on the 13th June and they arrived today (17th june) the clothes are of average quality, the trousers didnt feel the best of quality, but the sizes are great. I got an xl in the oversized tshirt and they fit great.”
“Literally worst place ever. I’m so mad I purchased items after the first time. First of all, customer service is awful. They are mean and WILL NOT help you. I got items that were ripped AND stained and when I sent pictures they said they’d give me 20% off—-never responded. Then I was stupid and ordered again for my sister....after 2 weeks of constant bugging they finally told me my package was lost and FINALLY refunded me. They are the worst. Not only that, but the quality of the clothes is horrid. I washed a pair of their knitted trouser on delicate and NO SPIN today because I was so scared to wash them, and yup. Huge hole. They just came apart. After one wash. Those trousers didn’t even look like the picture online as well. Their clothes is SUPER cheap material. They customer service or HORRID. I shopped at missguided and had amazing clothes that were similar to I SAW IT FIRST but actually arrived looking like the pictures, better deals, and the quality is amazing for the price. Save your time and shop missguided instead! I spent so much money at I SAW IT FIRST and I regret it SOOO much!! If I didn’t live in the U.S I would’ve returned everything, but I was too nervous to even give the clothes back with how awful customer service was. They never gave me my 20% off...imagine if I sent the clothes back and never got refunded! They also wanted to CHARGE me for the return!!! Uhg. Just such an awful experience. I can’t say how much I hate that company. They rip people off and I feel are just complete scammers. It’s so disheartening.”
