“I was conned into having italk as my phone company by false promises. I cancelled in april after 3 months overcharging by them. Later, they said my cancellation was rescinded externally (Alleged, no proof) worse was to follow. Notwithstanding the fact that i cancelled, and that their "service" was for calls only, and i was the only person in my house for 6 months, and i am a man of few words, they are now trying to get £517 from me! They even include a charge for september, a month after they themselves say the "service "ceased. Basically, they are lying about the entire matter. None of their figures are real. Figures have simply been "snatched out of the air", and the entire bill is a fabrication. They even phoned today pretending to be bt and falsely alleging that the £517 owed to bt! They will use any sly conniving sneaky swindling tactic to try to get peoples' money. I wish they would take me to court so that i can expose them to the adverse publicity they deserve. They are a bunch of scamming fraudsters, and it is long past time they were stopped. Be warned, don't sign up with italk, they will rip you off, and if you cancel, they will find some way of charging you an extortionate amount of money for nothing. I think they must only employ staff who have no principles, otherwise they would not work for such a slimy no - good bunch of criminals. If you have been ripped off, make it public, and if they are trying to rip you off, refuse to pay and make online complaints like mine. We can bring them down if we all fight them together. My next step is to go to the police to make a formal complaint against them for fraudulent business methods for which they already have a record in the usa.”
“Terrible company
Avoid at all cost they are terrible
People to deal with I told them I was no longer wanting their service
As it was just useless never worked some days could not put up with it any longer
I have had Threatening letters
Numerous calls on daily basis
Constant emails
I suffer with Depression and Anxiety they have made my life Living Hell
Just won't leave me Alone!
Avoid these Cowboys at all cost
They should be had up for Harassment 😢”
“Lucky escape.
Cancelled just in time what a company this is they told me so many different stories that i decided to read the reviews and am i glad that I cancelled in time.”
“My 90 year old father in law was sold the internet but was not told that the minimum guaranteed speed was 1Mbs download . The average speed was advertised at 10Mbs. He actually needs a minimum of 5Mbs but despite several conversations with "Customer Service" no resolution has been offered. My only option is to flag this to BBCs Watchdog and Rip Off Britain to prevent other senior citizens being tied into a 2 year contract that is of no use to them!”
“This company is the worst I have ever dealt with. constant extra fees, constant emails and calls if you are a day late with your payment. Cocky staff on the phone. My bill isn't due until the 24th December but they have already TRIED to put a late payment charge on it, too which I have now sorted out after yet another meltdown on the phone with them. I suffer badly to with anxiety and depression and after a full day of non stop calls, emails, text messages when your less then a day late with my monthly payment you end up wanting to hang yourself. joke company AVOID AVOID AVOID!!!!!!!!!!!!!!!”
“iTalk - AVOID AVOID AVOID. In 35 years I've never had an experience this bad.
Misrepresented everything from the start - speed available and cancellation times - IT IS TWO WEEKS NOT ONE.
Spent 25 minutes arranging an alternative delivery address - only for them to deliver it when I wasn't at home. Laughable.
To top it off an inept advisor failed to cancel my account and cost me another £15 and 30 minutes of my life.
If they had been honest with me from the start I would never have signed up and been £75 worse off for the privilege.
Final agony I have to spend to an hour go to a PO to drop router off.
iTalk - ZERO Customer service. AVOID. AVOID. AVOID.”
“I asked to have use of the phone while I waited for my mobile to be returned after repair. Somehow this service also tied me in to a new contract for Internet. Now they want £200 odd for a Service they didn't provide cos I did NOT receive any Broadband fr them I paid for the Phone.
Harrassment of a 60 year old man...Shameless behaviour from these CheapSkates”
“I have had nothing but problems with this company, from over charges twice of £150 because of repairs outside my property which I was told if openreach had to do any work and it wasn't in my property a charge wouldn't incur. I've had half the speed of internet also for 6 months still paying full charge for the service to. They harass you if a payment isn't made? I was issued a new bank card so I had to update my details on one months payment. I can't wait till my contract ends next year I will never use this provider again. Please avoid like the plague”
“I have had Italk in my home since febuary, i have just recieved April invoice, and noticed an additional charge of £18.00, i rang italk and they have advised this charge was from february when i had italk installed, i had to change the date of appointment of the installation because of a important hospital appointment, i was told by the advisor on the phone that i would 100% not be charged for this change of appointment, i then ring to find out what the additional charge is and they advise that it was for the change of appointment, i told them that i was told by them that i wouldn't be charged, the woman on the phone wasn't prepared to listen and said i am still liable to pay this fee, i then again explained what i was told when i changed the appointment, the lady on the phone then said i have to pay it or i would then have to pay my cancelation fee..... this company is a joke! Avoid like the plague.....”
“Just an awful company. They didn't transfer my existing number and the WIFI continually cuts out about 100 times a day. I tried moving the router, plus lots of other things trying to improve the signal. It still cuts out. ITalk were meant to send something to me which would help in first class post 4 days later I am still waiting. I have had many other WIFI providers and not once has it ever cut out like ITALK. Will be going to Ofcom to get it sorted out, as ITALK don't see to care.”
“When in to 2 of my bank accounts and took 126 pound it was 26 .99 a month I've had to phone the police for fraud please stay away they are nothing but thief's”
“Bad company,Internet goes off alot anyhow but was okay anyhow as its cheap, but whats not okay is when I'm paying my bills and they still cut me off repeatedly always needing calls to them to resolve which are usually met with hostility”
“The worst internet and service in England.
italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
Avoid them at all costs! The internet was always slow, I had fiber so it wasn't cheap, but up until Covid19 in 2020 I was rarely home so confess I didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous. I've honestly never hated a company so much.”
“Awful customer service - hassling me even tho I have no account but they have my telephone number recorded with them for some odd reason. Pathetic service as they say it is against data protection to enable taking off my number associated to an account I have never set up - dreadful - don't use them!”
“Asked for paper billing not received cut me off until I payed £1.00. 4 weeks ago I payed a bill of £40.45 2 weeks later they took £39.00 and £10 late fee like omg”
“Do not sign up to this company, they would not stop my contract when I moved house and heaven forbid if you are experiencing mental health crisis during lockdown and get called constantly to try and harass you to pay for something you don’t owe. I have never been this angry with a company in my life. They call, email and text at the same time from a number in Crawley. They made me so angry that I actually hurt my hand by banging it on the desk. Do not sign up with this company.”
“The broadband is very slow constantly lagging plus was charged a different amount to what I signed up for and now trying to take different payments out of my account today they succeeded I'm not happy and then have the cheek to message me to let me know they will be taking another payment of 172.00 avoid them”
“I had exactly the same experience as Miss D Brown, the previous review here. I don't have connection on regular basis, its really annoying when you have on line session or my children have lessons online, the signal is lost usually for 5-10 minutes. when I call to Italk they say to do some manipulations with the plug on the wall, asking if there are any eclectic devises around as they may affect the router's work. what the hell is that?? do I need to switch off all the electricity in the house?? make special room for their router without any devices? all their solution is upgrade for more expensive tariff. Avoid!!! Avoid!!! Avoid!!!!! the worst company!!!!”
“If I could leave less than one star I would had over year and half never sort my issues out all the phone line staff trained in come backs of screw the front of the plug off plug directly into wall, factory reset after 30 mins, get a wire from one room to the other to connect tv “why Gould I do that if I pay for wireless internet” also let me do speed check everything fine. “It isn’t there no connection.” Oh press hold reset for 5 second “never works” then after all they they try to sell you more internet and I should upgrade for extra £10 because somehow it’s my fault guess what it doesn’t work they ‘cannot see a fault no the line” absolutely shocking if you want internet I talk cannot provide it I’m customer 11278527 phoned emailed over more than 22 times this year worst internet company everrrrrrrrrrrrrrrrrrrrrrrr”
