J. Peterman Company Reviews

1.3 Rating 150 Reviews
E
Happiness Grade

J. Peterman Company have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their delivery and refunds.

F

Delivery - Slow

33.33%
Industry Average
always beware that their delivery time is just a lot slower than any other mail order place around.
- Anonymous
Told me delivery of correct sized sweater should be within 10 business days.
- Anonymous
There is no communication from the company when an item is sent or out for delivery.
- Sue in TN
F

Refunds - Difficult

31.25%
Industry Average
Ordered a sweater, shirt and a jacket 09/2023. Products are quality, but slow customer service. I did not realize that the shirt only came in a small so I sent back for an exchange. After a very reasonable amount of time I never received updated information and finally requested a refund. Everything with this company takes way to long. Would not recommend.
- Jerry B
I'm trying to return 4 items I purchased and they are claiming they are final sale, but there was nothing on the website indicating it was a final sale item, only sale item. I can get a supervisor to talk with. The parts are all too short, and the dress is see through. I would never have ordered anything if I had know they were final sale. I guess their new policy is only to refund full price items.
- K
This is no doubt the worst online retailer on Earth. The descriptions and photos are inadequate. But most important, it is IMPOSSIBLE to get a refund. I gave up after a month and filed a dispute with Visa. When I told them I was going to do that if they didn't process my refund, they just gave an electronic shrug and said they were a bit behind.
- Michael R
B-
65.22%
Industry Average
That said, the customer service leaves a lot to be desired.
- Sue in TN