J. Peterman Company have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their delivery and refunds.
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always beware that their delivery time is just a lot slower than any other mail order place around.
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- Anonymous
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Told me delivery of correct sized sweater should be within 10 business days.
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- Anonymous
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There is no communication from the company when an item is sent or out for delivery.
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- Sue in TN
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Ordered a sweater, shirt and a jacket 09/2023. Products are quality, but slow customer service. I did not realize that the shirt only came in a small so I sent back for an exchange. After a very reasonable amount of time I never received updated information and finally requested a refund. Everything with this company takes way to long. Would not recommend.
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- Jerry B
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I'm trying to return 4 items I purchased and they are claiming they are final sale, but there was nothing on the website indicating it was a final sale item, only sale item. I can get a supervisor to talk with. The parts are all too short, and the dress is see through. I would never have ordered anything if I had know they were final sale. I guess their new policy is only to refund full price items.
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- K
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This is no doubt the worst online retailer on Earth. The descriptions and photos are inadequate. But most important, it is IMPOSSIBLE to get a refund. I gave up after a month and filed a dispute with Visa. When I told them I was going to do that if they didn't process my refund, they just gave an electronic shrug and said they were a bit behind.
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- Michael R
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That said, the customer service leaves a lot to be desired.
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- Sue in TN