“I was an past employee of this company. And let me tell you some things, this company does not care about its customers at all! That's why they don't include the shipping labels in the box because that would just make sense right? Then they give the customer service agent lies to feed to customers about refunds taking 14 days to process. When in reality it was just because the refund tracker was deleted by a top employee. Not only once, but twice. Avoid this company at all costs! I have seen some VERY VERY shady business practices. And you're better off shopping elsewhere.”
“Hey I work for j Peterman currently and try this place is a joke. As long as my boss gets high all is well. This place literally duplicates orders and there warehouse is again under the supervision of idiots this is a why we take so long. Please don't shop here although I'm an employee I can't in good conscience not speak up. Ps the do not practice social distancing nor do they require masks after two positive tests. Please shop else where.”
“Absolutely horrific company! Tried exchanging a dress that was gifted to me as a present. Made several calls to make sure that it would be EXCHANGED! They said they had the size and would absolutely fallow the directions. Called 2 more times to make sure. Called today to check on the exchanges, in process. 2 hours after my call I am getting email saying that they refunded the amount to the original buyer. Say what?? You send the money back to the person who gifted me the dress?? Making me look like I didn’t want the present and you did it without my consent? Unbelievable. Tried to reason with sales agents, asked for a supervisor. Those women were super mean and patronizing. No compassion what so ever. They think the company did nothing wrong. “ we cannot fix the problem Ma’am. You have to buy a dress again!” Why do you promise to take care of my problem if you cannot?! 2 hours on the phone and many tears on my end. They never cared ones. Horrible customer experience. Never again.”
“Do not order from this company. They may have been a good company at one time but not now. I tried to return a brand new never worn pair of white jeans within the 60 day window and they would not take them. Order from someone else.”
“I used to be a frequent customer & still receive the catalog but every time I check reviews the bad business habits & shoddy financial picture doesn’t change .
My question is why does Peterman still exist unless it’s to earn interest off extremely delayed refunds.”
“Wow, I have two items in my cart and after reading the reviews I will delete them. Have never ordered from J. Peterman before and thought I should check out reviews before making a purchase. After reading all these, it doesn't sound like a smart idea to purchase from them. Thanks to those who shared their experiences.”
“Ordered a "vintage" tee shirt. I've bought these before from J. Peterman and they were made with substantially heavy cotton and have lasted me for years. The new version is a very poor facsimile. The material is inferior. The cotton is thinner, the sizing seems smaller, and the workmanship is not as good. However, the price is still the same: $45 for the long-sleeved version. Peterman used to sell quality items but no longer, it seems. They better get their act together and return to the days when they sold stuff that was better than the ordinary.”
“J. Peterson customer service has been making excuses about the delay in shipping two shirts ordered seven weeks ago. They blamed a switch over in computer software in warehouse was responsible. Always a promise that the order would be shipped in just a few days. Today Vallerie admitted the product was back-ordered from vendor with no estimated ship date. We finally cancelled the order. Too bad. They were a good company.
J & C Grand Junction, CO”
“First off online it never stated final sale. I ordered a dress, it was cheaply constructed. Not at all like dresses that I ordered in the past. I called to return it. They refused! I said what about an even exchange or or gift card. The answer was no.
This dress was $298 on sale for $79. It was not worth $79, let alone asking $298! It is not lined and an inferior fabric. What a total disappointment. I have a beautiful dress I got years that I still wear, the quality was impeccable, not anymore. I wish I read these reviews before. I assumed it was still like that….you know what they about ASSUME.
JoAnn Henry
Indiana”
“I do not recommend ordering J. Peterman Company products through Amazon. 10/19 received order with wrong size delivered. 10/20 called and was told they were sending correct size out immediately (after spending 20+ minutes on the phone as they couldn't locate the order # on my slip. They have a different numbering system when things are ordered off of Amazon.) Never received the correct size. 11/8 called to confirm they received my returned order. Told me delivery of correct sized sweater should be within 10 business days. 11/23 called and discovered they never mailed my correct size - was told it would be shipped in 48 hours. 12/7 called and was told by customer service that a "separate dept. that deals with their Amazon orders" would call or email me by tomorrow. Now it is 12/12 and I have not heard from a representative, still do not have a sweater, nor a refund, and am still getting the run around. AVOID THIS COMPANY!”
“Same as so many others here. My husband—long time Peterman enthusiast— ordered a dress for me as a gift. Paid for expedited shipping. Card charged immediately. No shipping confirmation. Finally several days in, he called them; oh, item not in stock. Refund? Well, he seems to be having trouble getting one. The item is still listed on the website as if it were in stock. Sooo much wrong here, one has to wonder. Why do they charge before item ships? Why no notification item is not in stock? Why are out of stock items still listed on the site? Where is the refund— which ought never to have been charged in the first place, since the item evidently was not in stock when he ordered it? This all has the smell of a giant scam. Whatever Peterman might have been in their “Seinfeld” heyday, this is not the same company and should be avoided.”
“I have been a Peterman customer for thirty years. Not anymore. I ordered a dress in April. It finally arrived three weeks later. I’d spoken to a customer service person prior to ordering as to the fit so I would get the correct size. When the dress arrived it was too large. I sent it back and ordered the smaller size. Six weeks and three emails and two phone calls and all assuring me that the dress was *on it’s way*, I finally get a customer service person who says there are none in the warehouse and the back order is iffy. AND that it would take 14 days to get a refund!! So Peterman has been sitting on my $315 for two months now plus 14 days.
Will I ever order again?? No way. The quality of the clothing has gone down and so has the service. Shame on you J.Peterman where ever you are.”
“Bought an Aran jersey for about $150.00. One day's wear left loops of fabric. I returned it, second jersey, a replacement of the same item had the same issues.
I sent photos, requested a refund. They issued a return label, I sent item back. They have no evidence of having the jersey received. I discarded the return receipt. We have been back and forth about this return. They require proof of the second return of the item, thereby ignoring all my previous email documented with photos.
They lost a long-standing client.”
“I have purchased three items from J Peterman. All the items fit well and were impeccable made. I can’t fault the clothing or the quality of the workmanship. That said, the customer service leaves a lot to be desired. The items take a long time to arrive. As much as 4-6 weeks. Additionally, there appears to be no mechanism on their website to leave a review of an item or to see if an item is out of stock. There is no communication from the company when an item is sent or out for delivery. You have to just wait patiently and cross your fingers. This is a failure of the company not the clothing. If you are willing to wait the clothing is worth it.”
“They charged my card for the full $330.55 for 5 clearance items on 1/17/22, immediately. No communication, no shipping, no credit despite numerous calls, waiting. I am trying to get help from my credit card company. Finally a couple of weeks ago, I received the 2 cheapest items, acknowledgement they canceled one item, and that 2 were backordered. No credit yet though. I received countless emails and texts and catalogs to sell me more. I have NEVER encountered such a company. Do business with them at your own risk.”
“Several shortcomings make this a company you may not want to do business with. 1) Items listed in catalog may be out of stock or back-ordered, you will NOT get a communication informing you of that after you have been charged 2) a size other than the one ordered may be mailed to you 3) when a refund is due for an out of stock item they will not reverse charge until you contact your bank to intervene, the only company I know that cannot reverse a charge after 40 days and several calls. Perhaps there is a reason they don’t offer PayPal or a similar payment option. Quality of product IF you get it is generally fine.”
“This is the worst company to do business with-run, don’t walk away from them. I ordered and returned a 685.00 leather coast 2 months ago and they have not credited me, have not returned calls, emails and when I speak with “customer service” they are useless and will not put me in touch with anyone who can solve this situation. They have stolen my money. I remember them from years ago and the products were great and the service was superb. From great heights, the fall is hard. Never will I ever . . . Order from J Peterman again.”
“terrible customer service for refunds. 1, JP does not reverse charges when goods out of stock; 2, JP takes extraordinary length of time to credit when goods returned, and in my instance at least, it was unclear that any refunds would have been made without my intervention by disputing charge via the credit card company”
“I ordered three items on 11/16 for Christmas gifts. Two were delivered in the ordinary course, with no indication that the third was not soon to follow. After almost a month with no word from JP where the missing item was, I went onto the website to check. Over the course of a week I tried three ways on line to get some response from them, but no response. Finally I called and after some wait spoke to a new person who said the item was out of stock.
At no time did they inform me of this! I checked my quarantine for evidence of an e-mail they claimed to have sent, but it is not there. Anyway, they claimed it had been on back order, but were unable to say if it would ever be stocked again. This, although it showed up in a more recent catalog. No one ever offered to refund the money I paid up front, until I called. It's pretty clear from the course of events that they simply failed to put the third item in the package and by the time they noticed, they were out of stock.
Isn't this illegal? It should be. I will never order from them again.”
