“Helped with products I asked about. Confirmed stock with the girls who run the shop now. Amazing customer services when discussing postage. Would happily use again”
“Ordered on numerous times. Quick delivery and always well packaged. Communications great when messaging too.. Brilliant products. The waxes show amazing beading”
“Customer service bad ,you will never know ur order is shipped or not until you receive. They update their Facebook all the times,but don't reply ur inquery”
“Absolutely appalling experience, like so many others I didn’t receive my order despite many, many attempts to contact them. Astonished that they are still allowed to operate as a business when they are clearly a scam company.”
“Thieves, pure and simple, take your money and that's that, no communication or at best a pack of lies if you do get a response.
No products, a complete sham. Avoid”
“Save your money guys. Absolutely awful customer service and scammers to say the least. I waited over a month for my order, visited the store to try retrieve my order to be told they are not shipped from the store. I contacted the company via their Facebook page as suggested on the website to no avail. I was asked for my order number and was told it had been shipped and I would receive it within the next few days. No parcel arrived. I finally tracked down the owner of the company on Facebook and messaged him, and was told it was being processed and would be sent out ASAP. I then received an email stating the order had been completed but still received no products. I had to visit the owners daily workplace to receive a straight answer. I was told my parcel would again be shipped asap but it wasn’t. Finally after multiple messages and the threat of the involvement of trading standards did I receive my package (With multiple items substituted with much lower quality products then I ordered) I was told it was shipped multiple weeks before it was actually shipped (I found this out via the tracking number on the package which they refused to give to me for obvious reasons(they hadn’t posted the order)) Seriously guys save yourself the hassle and money and order elsewhere. There are M any other reputable supply stores out there which will be happy to receive your custom and will actually send you your order with no hassle at all.”
“Very very poor service from Jayswax. You guys are fraudulent taking money and not sending goods and not responding to messages. No phone number to contact you.
I have reported you to trading standard. Check out all the negative review on Google and Trust pilot.
Since 11th of November no delivery and no response at all
Very poor customer experience. Avoid this company at all means. They are bunch of scammers.”