JCPenney Reviews

4.44 Rating 9 Reviews
89% of reviewers recommend JCPenney

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9 reviews
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Charlotte Harbison
They were very helpful in helping my husband order a suit coat because they didn't have his size.

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Charlotte Harbison
"They were very helpful in helping my husband order a suit coat because they didn't have his size."
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Posted 5 months ago
S Mackie
"I was trying to order a pair of shoes this fall, on the JCPenney website, using a really good discount code. It wouldn't apply properly so I contacted them via the online chat. They had a customer service agent call me, and place my order over the phone with discount and extra free shipping (my order would not have otherwise qualified). It was just a really great experience, all for a highly discounted item. Though I have not been a huge department store shopper the last few years, it made me definitely want to check them out and do more business with them."
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Posted 5 months ago
"They sent the wrong items. And then to return these wrong items took me over an hour on the phone to get a simple return shipping label. Most retailers I could have accomplished that in a few clicks on their website but JCPenney has no online returns processing, no online customer service chat... not even an email address. Only a snail mail address and an understaffed telephone number. Dinosaur company that deserves to die. I will buy elsewhere in the future."
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Posted 5 months ago
Anonymous
"Great Sale"
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Posted 8 months ago
Marilyn
"They had the merchandise I wanted in the size I wanted. Very good service."
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Posted 9 months ago
Cathy Williams
"The speed in filling my order and having what I wanted on hand."
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Posted 9 months ago
Anonymous
"Ordered cellular shades. Package arrived in good condition. Delivery was easy to track and fast. Extremely happy with the quality and the blackout function"
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Posted 9 months ago
Anonymous
"JC Penney has come a long way in the past 2-3 years. I am very happy with the Quality and their sales are incredible."
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Posted 10 months ago
Donna R.
"I purchased a set of Circulon Cookware from JC Penny. It was delivered promptly and in excellent condition. I had looked several other places and only they had the color and style I wanted and they were even on sale. Great place to do business."
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Posted 11 months ago
JCPenney is rated 4.44 based on 9 reviews