JD Sports Reviews

2.1 Rating 1,331 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,331 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
JD Sports 1 star review on 21st October 2022
T. Darbyshire
JD Sports 1 star review on 3rd July 2022
M.rauf
JD Sports 1 star review on 3rd February 2022
Carl
JD Sports 1 star review on 5th January 2022
Michael
49
Anonymous
Anonymous  // 01/01/2019
erview Reviews About JD Sports Reviews 178,304 • Average TrustScore 3.5 out of 5 3.4 VERIFIED COMPANY In the Gift shop category www.jdspor ts.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 3.4 178,304 total 5-star 50% 4-star 6% 3-star 4% 2-star 5% 1-star 35% Taylor Darbyshire 3 reviews Rated 1 out of 5 stars Updated 4 minutes ago AVOID THIS CORRUPT COMPANY I'm giving one star and that's being generous.this company has ripped me off for £180 the courier EVRI never delivered my parcel. I provisionaly claimed bk the money from my bank but they have now took the money back and said its down to the retailer. The courier dumped the parcel outside A front door! ILL SAY A FRONT DOOR AS THERE IS 300 FLATS HERE AND THE PHOTO THEY TOOK IS OF A PARCEL ON THE FLOOR AND THE BOTTOM HALF OF A DOOR, I DUNNO WHOS DOOR AS THEY ARE ALL THE SAME COLOUR IN THESE FLATS.They then Stated that it was left in the porch.i live in a flat so obviously no porch.they have broke there own rules under agreement clause 10.7 "leave in a safe place" how is dumping a parcel outside a door a safe place? The company is a joke and I'm not letting this drop.order number 823465496.just so JD CAN THEN TRY AND FOB ME OFF AND SAY GET BACK INTOUCH WITH THE BANK, THEN THE BANK WILL SAY GET BACK INTOUCH WITH JD.I KNOW WHOS AT FAULT AND ITS DOWN TO THE RETAILER WHO HAVE BROKEN THEIR CONTRACT WITH ME.
JD Sports 1 star review on 21st October 2022
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Posted 1 year ago
I was on holiday and I placed an order for express delivery and even paid EXTRA for this service. This was the order number : 828382616 and date of order: 11/09/2022. The order was NOT delivered during the advertised time-period which was promised under the express delivery service. Secondly, the item was delivered LATE to the hotel (after I had checked-out). This incident happened on the 11th September 2022. Now the hotel STILL has the package in their possession. I have contacted the Hilton hotel, and they mentioned that they are unable to return it. JD sports cannot even make arrangements to get the item picked-up, the package which they delivered LATE and it is their fault I am in this position and situation. I currently do not have the package which I ordered and PAID for. Neither have I been given a refund. I have made a complaint to JD sports regarding this issue and they have not even got back to me regarding this issue. I have made multiple phone calls to them and they simply do not care. I am extremely annoyed with this situation and this situation is still not resolved. JD sports should have given me a refund as I am in this situation due to their negligence of not being able to properly provide an express service. They should not make customers pay for services they simply cannot provide.
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Posted 1 year ago
The sales assistant locked me in the changing room. I had to bang on the door until she let me out! Absolutely horrifying experience. Not sure that’s even legal and I’m quite certain it’s an OH&S issue. Epping, Melbourne.
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Posted 1 year ago
They have racist and rude employee their customer service is very horrible
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Posted 1 year ago
Ordered runners more then ten days ago and paid for delivery.They were supposed to be received 3 to 5 working day they are still in warehouse.Disgrace,stay away from them
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Posted 1 year ago
I cannot leave a positive review. DPD did not deliver my parcel as scheduled Although not directly jd sports, or Nikes fault. They use DPD as a couruer. And as there the worst courier in uk. This reflects badly on jd and Nike. And adds to the already horrendous scores on review sites they already have. Thanks for ruining another purchase.
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Posted 1 year ago
Delivery came on time and love my arsenal top:)
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Posted 1 year ago
Absolute joke of a company. Please stay clear of them
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Posted 1 year ago
hi i returned an item to one of your shops on the 14th of july i was told i will get the refund in 5 working days todays is 7 working days and i still did not received the refund i want my money back
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Posted 1 year ago
We r in Derby jd opening time is 10.30am Sunday ,all people work in jd standing but they ot opening doors its already 10.30am They don't value of people who r waiting outside doors.
JD Sports 1 star review on 3rd July 2022
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Posted 1 year ago
Terrible customer service. They sent me a pair of white trainers with a dirty mark on the toe and when I sent photos so I could return them that are making me pay to send back the dirty shoes. Yoke
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Posted 1 year ago
Really disappointed chasing ever/ Hermes/ jd for my order which apparently is now LOST IN TRANSIT!! Don’t you mean nicked??? Very poor service from them and now out of stock can’t get what I needed for a birthday!!
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Posted 1 year ago
Customer service at jd isn't too bad but they choose to use herpes/evri for delivery as most people know this company are absolutely useless say they tried to deliver when they haven't sent you a delivery time and don't show up with no way of contacting them why would ud associate with such a useless delivery company.
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Posted 1 year ago
Items priced wrong, then when you get to the till, the item is more expensive. The waiting time to be served is a complete joke. I won’t be returning!
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Posted 1 year ago
Will not buy again from them
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Posted 1 year ago
I have bought many items of sports clothes from JD sports in the last year it cannot be beaten for price and made from materials that last
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Posted 2 years ago
I have made an order at the store for a product. After one month, no product, cannot deliver it, I have to reorder but having system issues getting my money back, so I can pay again the order to get it. Is this a joke ? Don’t order from them , you will lose it. 5 system issues until now and counting. Last customer serviced agent said we have system issue , very rare it happens.
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Posted 2 years ago
Please do not buy JD sports on line vouchers they never get delivered customer support useless £50 wasted!!
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Posted 2 years ago
I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.
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Posted 2 years ago
I order 3 pairs of Heelys Received only 1! Pair I send my lost parcel claim and their response was : sorry you won’t your money back as parcel was delivered They refused to give me parcel weight so I can prove they wrong!! Their customer service is so bad!!!! Never ever I will order from them!!! I have lost £130!
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Posted 2 years ago
JD Sports is rated 2.1 based on 1,331 reviews