JD Sports have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, customer service, returns process and refunds.
“
Like to thank JD Sport for their excellent staff and assistance.
Bored with grey dull sports wear I enquired if any gender neutral wear was available
I was soon directed to far more colorful sports leggings and mesh tops. The staff couldn't have been more helpful.
I purchased leggings and unisex mesh bra tops.
I wear these at the gym and get admiring glances of both male and female members.
I attend the gym in bright rather than dull colours with a new found confidence.
Plus very comfy a good price and wash well
Well done JD
”
- Paul Smith
“
I have bought many items of sports clothes from JD Sports in the last year it cannot be beaten for price and made from materials that last
”
- Patrick Mccann
“
ordered 2 pairs of sweat pants at a great sale price returned one with no hassle at a local branch great service throughout
”
- Shalsr
“
But this was ridiculous also got asked to pay for delivery till the manger came over and said they would pay for it .
”
- James. Fairley
“
Checked online, a delivery attempt had been made but no note (it was from UPS).
”
- Mark
“
They use the delivery service provided by evri and they keep messing my orders up so I now refuse to order online at JD Sports until they use a different delivery service
”
- Anonymous
“
You then need to find a UPS drop off! Over 4 weeks later after a number of phone calls no returns label, after a number of promises.
”
- Mark
“
Their system conveniently doesn't allow to do ANYTHING but returns/refunds.
”
- Jeff
“
worlds the manager said he would let them off this time as a gesture obviously the trainers had been delivered to another customer 1st and they returned them then the staff dealing with returns did not inspect the trainers at that point and they were sent out again and this poor client with a disability has been blamed for the soiled goods.
”
- Support Worker Karen Davies
“
Refused refund, they just kept my money and still trying to resolve.
”
- Anonymous
“
I purchased the shoe for 40% and all I was offered was a refund and 10% off to use when the shoe restocks.
”
- Anonymous
“
They Won’t exchange or refund at all!!!
The worst staff ever and they are so rude. Do not but from them it’s so annoying
”
- Anonymous
“
Phoned customer services, automated process sends me a link to a label, error page not found.
”
- Mark
“
Canceled my order one minute after it was placed. Waited 46 mins to speak to someone when I called customer service; not helpful at all. The payment was still processed but was not given an explanation about why the order was canceled. Do not order here.
”
- Anonymous
“
Getting in touch with customer service will take HOURS, and each time you reach someone they will let you know they need to research and get back to you in 3 days, which they never do, so the cycle starts over.
”
- Anonymous