JD Sports Reviews

2.1 Rating 1,329 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,329 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
JD Sports 1 star review on 21st October 2022
T. Darbyshire
JD Sports 1 star review on 3rd July 2022
M.rauf
JD Sports 1 star review on 3rd February 2022
Carl
JD Sports 1 star review on 5th January 2022
Michael
49
Anonymous
Anonymous  // 01/01/2019
5
Paul Smith
Like to thank JD Sport for their excellent staff and assistance. Bored with grey dull sports wear I enquired if any gender neutral wear was available I was soon directed to far more colorful sports leggings and mesh tops. The staff couldn't have been more helpful. I purchased leggings and unisex mesh bra tops. I wear these at the gym and get admiring glances of both male and female members. I attend the gym in bright rather than dull colours with a new found confidence. Plus very comfy a good price and wash well Well done JD
JD Sports 5 star review on 18th December 2022 JD Sports 5 star review on 18th December 2022
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Posted 1 year ago
1
Unverified Reviewer
I will never shop with this company again, I have spent thousands and I’ve been treated like a thief, I was due two parcels and one was delivered which was a t shirt, the courier was Evri and a picture was taken of this parcel on my neighbours doorstep and given to my neighbour, I was also due a jacket, the tracking number for the jacket according to jd sports is the one that a picture was taken of the t shirt and the tracking number for the t shirt doesn’t show a picture just a gps map location, JD escalated this to their claims dept and rejected my claim as they say the jacket was delivered, I emailed saying why is there only one picture and you can clearly see it’s a tiny parcel which was the t shirt, I even reordered the jacket yesterday as I need to be sure I’ve got it as it’s a present, I’m now on the phone to my bank crying as I’m £88 out of pocket as JD have said I won’t get a refund, surely if I didn’t give the courier authorisation to deliver to anyone or leave my parcels anywhere I’m not liable for any loss, this gives couriers the scope to steal parcels surely? They take a picture to protect themselves but why didn’t they take a picture of both parcels I’d had delivered within a minute of each other, I’m also going to contact the CEO of JD sports as I’m flabbergasted that as a loyal customer I’m treated like this. Why would you use couriers like Evri, they even changed their name to get rid of their reputation. This has now been taken up by the ceo dept of evri and jdsports and evri have said They can clearly see that only one parcel has been delivered and not two and they can’t understand why jdsports have treated me like this, the only person out of everyone I’ve spoken to who could see this, ceo dept of jdsports is now investigating it all. Jdsports you are a disgrace because if I hadn’t had the idea to contact the ceo I’d have no way of getting my money back
JD Sports 1 star review on 27th November 2022
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Posted 1 year ago
1
T. Darbyshire
erview Reviews About JD Sports Reviews 178,304 • Average TrustScore 3.5 out of 5 3.4 VERIFIED COMPANY In the Gift shop category www.jdspor ts.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 3.4 178,304 total 5-star 50% 4-star 6% 3-star 4% 2-star 5% 1-star 35% Taylor Darbyshire 3 reviews Rated 1 out of 5 stars Updated 4 minutes ago AVOID THIS CORRUPT COMPANY I'm giving one star and that's being generous.this company has ripped me off for £180 the courier EVRI never delivered my parcel. I provisionaly claimed bk the money from my bank but they have now took the money back and said its down to the retailer. The courier dumped the parcel outside A front door! ILL SAY A FRONT DOOR AS THERE IS 300 FLATS HERE AND THE PHOTO THEY TOOK IS OF A PARCEL ON THE FLOOR AND THE BOTTOM HALF OF A DOOR, I DUNNO WHOS DOOR AS THEY ARE ALL THE SAME COLOUR IN THESE FLATS.They then Stated that it was left in the porch.i live in a flat so obviously no porch.they have broke there own rules under agreement clause 10.7 "leave in a safe place" how is dumping a parcel outside a door a safe place? The company is a joke and I'm not letting this drop.order number 823465496.just so JD CAN THEN TRY AND FOB ME OFF AND SAY GET BACK INTOUCH WITH THE BANK, THEN THE BANK WILL SAY GET BACK INTOUCH WITH JD.I KNOW WHOS AT FAULT AND ITS DOWN TO THE RETAILER WHO HAVE BROKEN THEIR CONTRACT WITH ME.
JD Sports 1 star review on 21st October 2022
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Posted 1 year ago
1
M.rauf
We r in Derby jd opening time is 10.30am Sunday ,all people work in jd standing but they ot opening doors its already 10.30am They don't value of people who r waiting outside doors.
JD Sports 1 star review on 3rd July 2022
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Posted 1 year ago
1
Carl
Paid for an E-Gift card and didn’t arrive but received messages saying it was making its way through the warehouse!
JD Sports 1 star review on 3rd February 2022
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Posted 2 years ago
1
Michael
So we had reason to be in Atlone before Christmas & we called in to your store & bought a pair of black Converse runners for our daughter for Christmas, when she opened the box on Christmas morning turns out we got two different runners but look similar, we understand people make mistakes & it was very busy that day. I called in today and the girl was somewhat apologetic but then announced that we were charged for the wrong runners & they were €15 less so we would need to pay another €15 for the runners that we wanted in the 1st place. Needless to say I was shocked at this considering your shop made the mistake in the 1st place. Given that I traveled a 3 hour round trip to do the swap today I feel incredibly disappointed with how I am being treated as a consumer.
JD Sports 1 star review on 5th January 2022
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Posted 2 years ago
1
Mike
I purchased a Ladies Nike Jacket online from JD Sports for my daughter for Christmas. It arrived on time but they left the ink security tag on it. Now I have to drive 45 minutes one way to my nearest JD sports store to have it removed. Absolute stupidity. Called customer service because I feel I should be compensated in some way. I waited on the phone for 44 minutes and when someone finally picked up we somehow got disconnected. what an absolute joke. "experiencing higher than call volumes" Probably because everyone is calling in about the security being left on their Christmas items.
JD Sports 1 star review on 27th December 2021
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Posted 2 years ago
1
Kyri Pantazi
If i could give a zero i would , apparently the items we ordered were delivered but they were not , they sent me a pic of another door not mine without the parcel in the picture i categorically stated no neighbours or other places,( to me only my address) So i rang them and they said an investigation would start. A few days later i get an email stating we have concluded that you received the trainers and this is now closed . And to contact my payment method to see if they will reimburse me i am lost for words what the hell just incredible you dont deliver and take our money and then expect us to try and claim it from our own payment company ie bank or credit card (shocking) i will never purchase an item from jd sports again and i will post this to as many social media sites as humanly possible you do not deserve customers you are a corporate company that makes money from scandalous behaviour taking money from people this is the truth because you could not come to a conclusion i received them because you already stated they were delivered to another address .
JD Sports 1 star review on 11th October 2021
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Posted 2 years ago
1
Khan Choudhury
This is the email I've just sent to JD sports . . . Dear sir or madam. I am fuming right about now. I have just had my order delivered (which I have been waiting for since 6th) only for them to be the wrong size. I ordered a size 4.5 but have been sent a size 4. And they've also been worn more than once. You can see this by the screenshots I've attached to this email. I just want you to know that before sending you this email I have contacted trading standards. And sent them the exact same what I've sent you. This is DISGUSTING. even the store here in great yarmouth told me that these trainers should NOT have even left the warehouse in this state 😡
JD Sports 1 star review on 15th September 2021 JD Sports 1 star review on 15th September 2021 JD Sports 1 star review on 15th September 2021
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Posted 2 years ago
1
Unverified Reviewer
I returned a tshirt but the tag ad come off. Only been tried on 2 times on my 6yr old grandson only to be told by a young kid who was supposed to be a manager he can't exchange it for a smaller size.. also was told it has a dirty mark inside the neck which very truly not.just looking for excuses not to exchange.this company is disgusting the way they treat there customers and should be closed down.i have spent thousands at JD but won't be getting another penny from me. Appalling experience.dont buy from this company.
JD Sports 1 star review on 3rd August 2021
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Posted 2 years ago
1
Anna Magalska
They are frauded me They are frauded me, I ordered my shoes on February 21 and I received them with defects so I return them back, after almost 5 months still I didn’t receive my money back or my shoes. They totally ignored me and stole my money, so I am really disappointed
JD Sports 1 star review on 25th July 2021 JD Sports 1 star review on 25th July 2021 JD Sports 1 star review on 25th July 2021
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Posted 2 years ago
1
Unverified Reviewer
Shocking service, I ordered goods from them , they confirmed that it was sent to the wrong address,, but they told me to go there to pick it up , but the houseit was sent got have not got it ????? Then I was told I had to pay for the goods as they said it was sent to the address
JD Sports 1 star review on 21st July 2021
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Posted 2 years ago
1
Unverified Reviewer
I ordered adidas superstars and they sent me filas instead I am not going to buy anything from them again
JD Sports 1 star review on 14th July 2021 JD Sports 1 star review on 14th July 2021
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Posted 2 years ago
1
Ahmed Arafa
I've placed an order which was confirmed on 25.05.2021 with number 500451752 and you estimated delivery date on 31.05.2021 and till today 14.06.2021 nothing and only god knows if i will get my order
JD Sports 1 star review on 14th June 2021 JD Sports 1 star review on 14th June 2021 JD Sports 1 star review on 14th June 2021 JD Sports 1 star review on 14th June 2021
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Posted 2 years ago
1
Dylan Leeman
4 or 5 orders in the last few months, 3 of them had issues costing me more money to repair (badges I paid extra for, falling off. As well as sponsor print too). When I contacted customer support after the 3rd error and the shambolic quality of the shirts, they offered me a fraction of the cost as a refund. Worked out less than the cost of both sets of badges that were ruined, before counting the sponsor print however much that costs. After about 10+ back and forth messages, one time where 2 of the customer service agents were having the same conversation with me because of how their system works. Still no resolution and stuck with their products because If I send it back I can't get a replacement due to no stock because of the late arrival by 3-5 days depending on the order... Feel like I'm talking to a brick wall, after spending the guts of £200+ over 5 different orders and they have absolutely no intention of providing a service worth it. I'll not be back at JD sports, I've found shops with them cheaper and more detail, no brainer.
JD Sports 1 star review on 16th May 2021 JD Sports 1 star review on 16th May 2021 JD Sports 1 star review on 16th May 2021 JD Sports 1 star review on 16th May 2021 JD Sports 1 star review on 16th May 2021 JD Sports 1 star review on 16th May 2021
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Posted 2 years ago
1
Charlotte Kelly
I brought these Armani trainers a month ago and they have come apart at the soles really disappointing as I have been in touch with customer service a week ago and had no reply as of yet, they cost 160 fuming
JD Sports 1 star review on 14th May 2021
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Posted 2 years ago
1
Sophie
Never order from JDSports they do not refund! Ordered at the beginning of March, never received the goods, refund still being investigated after 2 month. Worst customer service ever, JD Sports still own me £200. Will never buy again, this company is bad business!
JD Sports 1 star review on 3rd May 2021
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Posted 2 years ago
1
Mindaugas
Lack of customer service that’s why rating so low. Order hat came all dirty with foundation on, don’t know how you can send it like that is horrible. I called customer service and they said send me some pictures over and I did then they say just send it back without offering replacement
JD Sports 1 star review on 8th April 2021 JD Sports 1 star review on 8th April 2021
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Posted 3 years ago
1
Mo
JD SPORT is a joke, I ordered 2 pairs of trainers and 1 pair of was delivered. I contacted customer and filled up their MPD form. I also attached proof of delivery by DPD which clearly shows only 1 parcel. I even have a video of the delivery. They rejected my form and now am the one trying to chase up my money for their mistake which they done twice with the 2 weeks prior me ordering. I have now escalated the issue and a woman name JESSICA from customer care team think it’s a joke chasing up for refund or replacements like we don’t have better thing to do. Now waiting on management to contact me but am fuming as it’s the 2nd time they have done this.
JD Sports 1 star review on 26th March 2021
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Posted 3 years ago
1
Alana Stone
Sent off my return which they received a month ago and still no refund, so out of money and nothing for me. It’s over £150 and I’m disgusting that this business can do this. Messaging the head executive now.
JD Sports 1 star review on 20th February 2021
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Posted 3 years ago
1
Amie Wildey
I ordered a hoodie for my daughters birthday, when it turned up I was really disappointed with how it looked, it looked faded and like it had be worn ... it looked nothing like the picture or what I had seen previously in the shops weeks before, when I contacted j.d I just got told to send it back then. Also I ordered something else from jd and I'm still waiting for it, it was ordered 3 weeks ago
JD Sports 1 star review on 23rd January 2021
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Posted 3 years ago
1
Nancy
Ordered due for delivery 3 days ago it hasnt even been DESPATCHED yet, I'm now hearing how others have waited MONTHS where is my order?
JD Sports 1 star review on 14th December 2020 JD Sports 1 star review on 14th December 2020
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Posted 3 years ago
1
Habon Said
They go my money since May no parcel received it says till today on the way. It was a rip-off solution the lockdown for them. I Ordered in other shops in the same period and received my parcels. No customer service to talk to then no even emails was replied. Now they open I was expecting to get my kids shoes or a refund, nothing. They can't trace the order number because is more than 4 weeks seriously!!!! So why did you not replied me then. I send a pic of my order. They dont care that that money was hard to get in the first place I am not rich to waste money. It was a cheapest price that i could bargain. I am fuming that I trusted a big company like JD. I saved money to lose it.
JD Sports 1 star review on 2nd November 2020
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Posted 3 years ago
1
Kate McDermott
Liars & thieves! Ordered a £175 tracksuit for my… Liars & thieves! I Ordered a £175 tracksuit for my boyfriend it didn’t arrive. Contacted jd who constantly told me Hermes had delivered it. Filled out all relevant forms and after weeks of sending emails and just being fobbed off by JD I opened a case on PayPal. Even though Hermes had already declared this parcel as missing, they still provided PayPal the tracking number to say it had been sent. PayPal closed my case. I then contacted Hermes directly who confirmed they had declared the parcel as missing, went back to JD who said I would now have to forward the email to a different department (she could have forwarded it and copied me in, but she told me she is not allowed to discuss this case with me, like I’m some sort of criminal!) They then replied to me and said PayPal decision stands and they won’t refund me. So they lied to PayPal by providing them a tracking number, when Hermes had already declared the parcel as missing to them and then because of the false information, they provided, the case was closed and I will not get a refund. They will also claim their money back off of Hermes as the parcel has been declared as missing, so this amount will be credited to them on their bill, from Hermes. I cannot believe such a well known company would act so dishonestly, I will now have to take this through my bank as a fraudulent payment, with the proof it was never delivered which they know but are still refusing to refund!
JD Sports 1 star review on 2nd November 2020
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Posted 3 years ago
1
Adrian Nicolas Dragusanu
Yes very bad experience. I bought today 2 hoodie for my son. I store prices were £35 and £40, but when I paid they charged me with £135 both. When I asked them why is it this difference, one of employees started to erase the tags with a new prices in front of me and tried to explain to me what products I bought have another prices. I made complaint.
JD Sports 1 star review on 15th August 2020 JD Sports 1 star review on 15th August 2020
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Posted 3 years ago
1
Tina
Jd and their lying delivery partner Hermes.. the worst company's I’ve ever dealt with.. Never will I order from them again!! Using the pandemic for an excuse for taken two weeks to issue my £170 refund.
JD Sports 1 star review on 18th June 2020
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Posted 3 years ago
1
Senami Otti
i have bought a shoes from jdsport online via paypal . I 've returned the shoes on may 18th 2018 at the lewisham store but still now juillet 2018 never received my money back . I have contacted them but the never back to me i will never shop online with them again there are thieves.
JD Sports 1 star review on 29th July 2018
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Posted 5 years ago
1
Joanne Dardis
Absolutely awful customer service. Placed an online order and package was thrown over side gate by delivery driver, and then destroyed by my dog. Courier Co. were very reasonable and asked me to notify JD Sports, when I did they asked for ridiculously detailed pictures which resulted in me being covered in dog sh1t and hair only to be told that they didn't deem them to be damaged enough. They offered me a €25 discount on order of €110. Laughable! Sending items back sh1t and all and JD Sports can pick up the tab as they won't be selling these on. Honestly the worst Customer Service EVER!
JD Sports 1 star review on 4th July 2018 JD Sports 1 star review on 4th July 2018
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Posted 5 years ago
1
Nicholas
Delivery time was 5 days longer than stated time frame on website. When i approached the company about this i was dismissed and told i was "mistaken". This is incorrect as the wording clearly states the time frame i was working off. Once i received my package. The shoes where not only the wrong size but colour, brand , style and gender. So basically the only thing they had in common with the one i purchased was the fact it was a shoe.
JD Sports 1 star review on 11th May 2018
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Posted 5 years ago
1
Zheyee
Hi guys, if you guys ever consider to get Crep Protect Spray from JD Sports. Think twice before you purchase. On 2nd January 2018, I went to MidValley Malaysia JD Sports and purchase Crep Protect Spray. Before I buy, I asked the staff how does it works and will it ruin/affect my shoes appearance? Their staff answer me "No it wont" and advising that it can spray on all kind of sneakers material. After puchased, I did followed the instruction that listed on the Crep Protect Spray bottle, which keep a distance of 20cm away from the sneakers while applying the spray. However, when I did exactly on what the instructions indicated to my new basketball trainers and end up it ruined all 3 pairs of my new trainers. I was very unhappy with the result and seek for assistance from JD sports through email. Regardless, this so called Head Officer replied my email and said he's trying to solve my issue. Eventually, he shirked the responsibility back to customer (me), which told me to contact Crep Protect company and bring this issue up against them. I'm like "seriously"? The problem was the staff of JD Sports MidValley told me that I can spray on all kind of shoes material and will not affect/ ruined my shoes appearance. The officer from Head Office even denied their staff had given mislead information to the customer and replied me in saying that "I can confirm that the staff have not mislead you and the crep protect is safe on all shoes." I am wondering how could he assure that when the issue has happened. I'm very disappointed with this company as they trying to shirk the responsibility instead of assisting in solving the issue. Conclusion , please think TWICE before you purchase item from JD Sports.
JD Sports 1 star review on 4th January 2018 JD Sports 1 star review on 4th January 2018
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Posted 6 years ago
JD Sports is rated 2.1 based on 1,329 reviews