Jerome's Furniture Reviews

1.1 Rating 54 Reviews
2 %
of reviewers recommend Jerome's Furniture

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Jerome's Furniture 1 star review on 28th September 2022
Donald
Jerome's Furniture 1 star review on 28th September 2022
Donald
Jerome's Furniture 1 star review on 28th September 2022
Donald
Jerome's Furniture 1 star review on 8th September 2022
K Guevara
Jerome's Furniture 1 star review on 8th September 2022
K Guevara
Jerome's Furniture 1 star review on 8th September 2022
K Guevara
Jerome's Furniture 1 star review on 13th November 2021
Rebecca
12
Anonymous
Anonymous  // 01/01/2019
Would not give back deposit. Scams scams scam. They make money by keeping your deposit. Buy somewhere else!
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Posted 6 days ago
Jerome’s furniture store in Ranch Cucamonga, ca., is a place you should avoid at every cost. They lie about everything. When I asked them to pick up mattresses that I received that were missing items, they refused to do so and told me all sales were final. My sales rep Diana Locke cannot be trusted. Save yourself time and money. Stay away from there.
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Posted 5 months ago
We bought new reclining couch and it was delivered in late July. It is really very nice and we like it but, every time I sit in it my neck & back hurt. I tested it by sitting in my love seat for a while and then back on the new couch and sure enough my back started hurting the very next day. I have tried to adjust the way I sit on it but that doesn't make any difference. I contacted Jeromes and at first they said that to exchange it I would have to pay a delivery fee and restocking fee and find something else at their store. I said ok. They later contacted me and said that it has been over a month (by two weeks) and there is no exchanges at all. What kind of customer service is that? The couch has really hard, fully stuffed pillows/seats so you think that it might be good for support but it is just too hard for me. It looks great and there is nothing wrong with it, the recliners both work fine and it looks new. It just is not fitting me and my spine. Now I have to find out how to get rid of it. I know most people would argue with Jerome's but I am older now and I just don't want to do that now a days. There are many other furniture stores out there and I think you all would be much happier going to a store where they would treat you better.
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Posted 6 months ago
Marta is the person that help me with my order she made me feel like I was at a auction she told me I would get the mattress delivered on this date that never happened after I accepted to get mattress and sign contract all of of a sudden she wouldn’t answer my calls she new that it wouldn’t be delivered lied and when the mattress was delivered it came with no information about the mattress rolled up in plastic very bad customer service I or my family , friends will never buy from the Moreno Valley Office . The Worst Customer Service Ever !!!!!!! Plus It’s The Wrong Mattress Please Don’t believe anything Marta tell you .
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Posted 7 months ago
I would give negative stars if I could. Purchased a sectional just over a year ago. It is the worst quality- purchased the warranty and it’s absolutely worthless they will come up with any reason to not pay a claim.
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Posted 7 months ago
the worst frniture stores ,most the people who works there and customer services are not honest at all , the manger told us he will fix the problem and he will call us within 2 hours now more than 8 days ,and he didn’t even answer my call or update me, Don’t deal with them , you will waste your time and your money ,no frniture comes on time, I advice all my friends to go away from any furnitures from JEROME’s
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Posted 8 months ago
Over 12weeks since we ordered. We were promised to receive our furniture in 2months. And we are still waiting with no eta on this. We are trapped as we already paid a significant sum in deposit. Customer service is extremely rude and of no help whatsoever. We wish we did some research before we placed the order.
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Posted 9 months ago
I’m so disappointed in Jeromes I bought a table from them beautiful marble table dining room and it got red wine and soda spilled on it and left big rings that I couldn’t get out so I called them to see if we could fix it or what I could do and they told me the table discontinued I can file a claim which I did oops people told me they’d give me $190 back or I could pick out a table however they had nothing down there that was marble or looked anything like it I just feel like is if they could’ve at least met me halfway to fix the damage table since they had nothing like it. I called the manager three different times to talk to him nobody called me back from the store and I’m just really disappointed with the service from Jeromes
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Posted 10 months ago
Good afternoon Jeromes customers I’ve seen a few reviews on the Better Business Bureau and I see a lot of customers had the same problem we did with them. We bought the extended warranty when we purchased some of our items and we’ve had very bad customer service. No answers requested managers supervisors to call back. Nothing for them to tell us that our item wasn’t covered.! so tell me, why do we buy the extended warranty to be denied?! I’m hoping that a few of you customers will all reach out and at some point we can file a class action lawsuit against Jeromes furniture for providing very bad second party warranty company, and for Jerome’s not going out of their way to help their customers! Hopefully a great attorney will look at these reviews and reach out to us. Thanks Jeromes you suck!
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Posted 10 months ago
Horrible, simply horrible from the time I walked into the showroom to the end of the delivery. I believe I knew more about the furniture then the sales ladies. I had to teach the sales staff about their own products, then they sold me an item, they realized they made a mistake and then they sold me the correct item at a higher price. I then complained yo the manager and he seamed like he did not care one bit. The sales person told me all about there great white glove delivery, the delivery guys dropped off the recliner in the middle of the front room and left. I had to move the recliner to the area of the house , plug it in and test it myself. Something the delivery should have done. They gave me a delivery time of 11am to 2pm, they showed up at 830pm. I should have read all the reviews on yelp, the BBB and on their own site. On both sites, they have several 1 star ratings. Sadly, this company is not customer friendly, and will do and say anything to get a sale and there commission. I made these complaints known and no response from upper management.
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Posted 11 months ago
My Son and girlfriend bought $5000.00 worth of furniture. They were going to deliver the bed and sofa together. Dining table eight weeks out. Yet. It's the first item you see upon store entry. The delivered the bed with a tear in the bed. They also stated that they would call within a week to schedule sofa delivery. Never called until two weeks after. This morning my sofa is being delivered the two delivery people couldn't get the sofa in the elevator. Yet every other furniture company has delivered to this complex. They "tried to go through the stairwell that ample. After four steps they sat down and said they couldn't deliver. This is unacceptable. I will forward this to every account you advertise with ie, Goid Day LA.. In addition to every consumer reporter as well. Furthermore we ordered a Dining table for ourselves at the time. We also received a call stating they were going to deliver our Chairs today two hours ago. They never showed up. They were 10 minutes away when they called. What type of establishment is this?
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Posted 11 months ago
The worst service i have ever experienced. Two months ago I placed and payed for a bedroom set. I was promised a delivery date and time. when the furniture arrived I was informed that they only had half the order in stock. when they setup the bed the headboard was broken. I have waited 4 weeks for the night stands and was informed they were no longer available. the second time they delivered the headboard was broken again. Know I am waiting for a third delivery and Jerome’s wants to charge a. $518.00 additional delivery fee for their defective furniture. Do not use Jerome’s any money you might save isn’t worth dealing with them
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Posted 11 months ago
Bought a leather couch and all the sides that aren’t leather has rotted away! VERY DISAPPOINTED and would NEVER recommend Jerome’s to anyone!
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Posted 1 year ago
Do not get the warranty. My warranty that I paid for is not being honored. I have over a year left on a warranty that did me absolutely no good. Such a rip off. I didn’t know you could only have one scratch or watermark/heat mark or it would be called accumulation. I will never purchase from Jerome’s again and have told all my friends and family to stay clear.
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Posted 1 year ago
Purchased numerous pieces of furniture along with protection plan which I never used. Now I have the need to request service and I am grilled with questions of when where and how it happened plus documentation, photos, receipt etc! I will never again set foot on a Jerome's store. Service I received is beyond mediocre!
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Posted 1 year ago
DO NOT BUY FURNITURE FROME HERE! I purchased furniture for my home July 1, 2022 and today, Dec 18, 2022 I finally received my item(s). Items that had been scheduled for delivery constantly bad. I may have had 12 deliveries, or more?…all terrible! Items had scratches, chips, scuff marks, waxy-coatings, wobbled, tears and were broken! I sent back items multiple times. The staff is horrible both in warehouse as well as sales supervisors and customer service representatives. They say they treat you like “family” here, if that’s how they treat family, well, I’d rather not have family at all (thank goodness they are not relatives)! I took photos and documented all of the dates, times, staff I spoke to on the phone, drivers, ect. and sent it all to an employee named Debbie in Oct. I was told that she could help me and I never heard back from her as to updates even once! DO NOT SHOP HERE! I heard nothing back from anyone from Oct. 20, 2022 until now. This company does not care about customers, they treat you as though you are unimportant and take your hard earned money. My item(s) took 170 days to arrive. I communicated, tried to anyways, they wont give you any real help, they lie to you over and over stating no supervisor on shift or in meetings…so by sending several emails and by making over 14 phone calls I just became more and more discouraged about Jerome’s. I lost track of all my comminication as it has been 6months since I drove 30 miles and shopped there. I purchased the extended warranty without knowing how cheaply the furniture is made…let’s see if they come through because now my new leather sofa and loveseat are all ready looking and feeling worn out, sagging, ect. I purchased a leather sofa from JCPenny’s 20 yrs ago that looks better and feels better! $5k, what a rip-off!
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Posted 1 year ago
Wish I had read these reviews earlier. There are no returns or refunds.
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Posted 1 year ago
Stay far away from Jerome's and the oops protection they offer. You pay$600 and when you file a claim they deny it. In my case I called because after three months my $4000 plus couches are sagging and feels like i'm sitting on a board, also the material is beading up .so I filled a one year manufacturer claim the technician came out and said couched needed to be replaced but Jerome's won't do until couches are cleaned so oops says no because it's multiple stains wow so upset stay far far away
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Posted 1 year ago
STAY AWAY from Jeromes and do NOT buy the warranty. It's through Guardian which turns out is a 3rd party (although Jerome's probably has an interest in it) and they will not EVER respond. After several weeks they finally opened the order and said it would take 10 days! It's been 2 month's, I've e-mailed, texted and they do not respond. Finally called Jerome's for help last week (12/22) and they said they would reach out to Guardian and they are not getting anywhere either--and I paid THEM!!! People should join in a class action to hold them accountable!
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Posted 1 year ago
Bought a 3000 leather sectional and one year after the cushion are all sagging. I have another couch from living spaces and after 5 years is still perfect. Plus the store staff was super misleading, ended up buying it online but we shouldn't have.
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Posted 1 year ago
Jerome's Furniture is rated 1.1 based on 54 reviews