Jess Lea Boutique Reviews

Name: Jess Lea Boutique
Rating: 4.55

4.6 Rating 308 Reviews

87 %

of reviewers recommend Jess Lea Boutique

4.6

Based on 308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Jess Lea Boutique 5 star review on 20th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the uniqueness of the clothing especially the athletic wear. It is super nice and really can be dressed up without looking like you are going to work out. I continue to buy from Jess Lea because the quality of the clothing, the quickness of shipping and the no hassle with returning. The only improvement is that I don't get emails with promotions or specials. I would like to receieve emails with promotions.”

Helpful Report

“I ordered two dresses that were very cute but way too short on me! They only offered store credit which will most likely be useless to me!”

Helpful Report

“My first item was a purse and a stone fell off within an hour of using it. I emailed customer service and asked for a refund or a store credit. They ignored me and are sending a new bag. My second purchase is a top with poor quality material. I won’t bother returning it because I know I won’t get my money back and customer service is difficult and slow. But what makes me really angry is that I have paid for 2 pre orders for September….I want them cancelled and I want my money back!!!!”

Helpful Report

“I never got the item and keep trying to contact y’all to get my money back and have had zero success.”

Helpful Report

“I’m sorry as would never give bad online review but will privately give you this feedback. I’m exchanging shorts. I emailed a question and took multiple days for reply. Your online policy mentions a return form but could not find on your website. I finally just shipped them back with a note to exchange. I know they delivered as shipped fed ex but have no idea when I’m going to receive new pair. I replied to the email saying I was exchanging and asked how long that would take but no one has replied to that email. Really hoping I get my new shorts soon as want for vacation.”

Helpful Report

“The jacket that I purchased is okay - tight in the shoulders and too big in the body per most of the jackets that I buy. It's decent quality and came quickly. However, given that it doesn't fit exactly right, I am disappointed by the unrealistic strictness of Jess Lea's return policy. It is unrealistic for someone with a job to return something and have it be received within 14 days of when it was shipped given that it took 7 of those potential days for it to arrive.”

Helpful Report

“The duster bag I received had a big slash thru it... thankfully the bag wasn’t sliced but the bag came awfully created taking long time for creases to air out if they ever do”

Helpful Report

Hi Angela. We are so sorry you are unsatisfied with your purchase. We always try to make any issue right! Please send us an email at info@jessleaboutique.com and we will take care of you! :)

“Shipping was quick. Quality of item purchased was HORRIBLE”

Helpful Report

Hi Angela. We are so sorry you are unsatisfied with your purchase. We always try to make any issue right! Please send us an email at info@jessleaboutique.com and we will take care of you! :)

“Received item, did not look like pic there were so many yellow tints, when emailed and ask for return or exchange of item same day received was told no and to look at policy, will not be ordering any more from this place.”

Helpful Report

Hi Angela. We are so sorry you are unsatisfied with your purchase. We always try to make any issue right! Please send us an email at info@jessleaboutique.com and we will take care of you! :)

Jess Lea Boutique is rated 4.6 based on 308 reviews