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Jims Carpets Reviews

4.6 Rating 79 Reviews

91 %

of reviewers recommend Jims Carpets

Company Reviews

4.6

Based on 79 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Jims Carpets:

Jims Carpets have been established in Leeds since 1962. This family run company has built its reputation on a tradition of a unique and personal service, the very best quality and value for money, together with full after sales support, we are also members of the Carpet Foundation which have Office of Fair Trading approval.

Jims Carpets staff share over 125 years collective know-how and experience from a lifetime working in the carpet sector and have become one of the most reputable and best-known carpet and flooring retailers in Leeds and continue to prove our position in both domestic and contract sectors.

At Jims Carpets we pride ourselves in providing a first class service with exceptional product ranges.

Why not visit us in store, located in Kirkstall, Leeds, to view our ranges and choose the flooring that is right for you.

Visit Website

Phone:

01138314319

Email:

sales@jimscarpets.co.uk

Location:

42 Commercial Road Kirkstall
Leeds
LS5 3AQ

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Jims Carpets 5 star review on 30th June 2022

Jims Carpets 5 star review on 22nd January 2022

Jims Carpets 5 star review on 22nd January 2022

Jims Carpets 5 star review on 22nd January 2022

Jims Carpets 5 star review on 22nd January 2022

Jims Carpets 5 star review on 26th December 2020

Mr And Mrs Feather

Jims Carpets 5 star review on 20th July 2020

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from Rob. Help me from start to finish, and the fitter Ian made a amazing job of my bathroom.”

“Excellent Customer Service, Very Knowledgeable Staff, Made choosing my first home carpets Hassle Free, Will definitely use again.”

“Great service from Jim’s carpets and Robert the new manager was a great help. Prices were very good. Delivery and fitting service could not of been any better. Would definitely recommend.”

“Do not buy a carpet from this company. I spent over £700 on 2 stair carpets. The fitting was horrendous, it was visibly frayed at the edge, constantly kept coming loose on the stairs and looked a mess. Their carpet fitter came out 4 times to try to correct it, and when it started to come loose once again, I insisted they sent out a different fitter. He was appalled and said that the whole carpet needed replacing, as it had been fitted so badly, it couldn't be re-fitted. When they replaced the carpet, they found that the carpet was also faulty, the backing turned to dust (in the words of the fitter), which was one of the reasons it kept coming loose. In fitting the new carpet, the new paintwork inevitably got quite badly scratched (despite the carpet fitter taking care), as the grippers and underlay also had to be replaced. When I spoke to Jim's Carpets about this, they told me that they had replaced the carpet "as a gesture of goodwill" and it was just tough that the paintwork had been scratched - that was for me to sort out! Terrible customer service, had to constantly chase them at each stage. Coudln't be worse to be honest.”

“Good service and good products”

“Broken flooring delivered, unable to get a refund, as they said it wasn't damaged by them or the delivery company. Lesson learnt never order goods off line. Would not recommend,I'm still waiting for email response from them . Disgraceful customer services.”

“Used a couple of times now and would use again. Good stock and farm work out to good established fitters. Recomended”

“The fitters were very friendly and polite and when asked for information they were more than happy to oblige. We would certainly recommend Jim's carpets.”

“Excellent service. Very polite and knowledgable persons. Phone calls from their fitters to tell us they were on their way.”

“Highly recommend”

“Very helpful and informative”

“Friendly. Knowledgeable. Efficient.”

“Great service and prompt reliable fitting. All went to plan. Top marks.”

“Excellent service and great carpet fitting. I will definitely be using Jim’s Carpets again.”

“fantastic in shop service which continued with the workmen who were fast ,helpful leaving a very neat job. WELL DONE LADS!!!!!”

“Excellent service in the store and the 2 lads that fitted the carpets could not be faulted”

“Great service from ordering to fitting. Very pleasant firm to deal with. Professional service.”

“Really good advice in store and very good fitting service.”

“Recommended by friends who have used Jums carpets many times. Very helpful staff in store. Fitters friendly and efficient. Very pleased with overall service and value for money. Would use Jim’s carpets again and would recommend to others”

“More than happy and will definitely use them again.”

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Jims Carpets is rated 4.6 based on 79 reviews