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JT Spas Reviews

4.2 Rating 236 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

4.2

Based on 236 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

JT Spas 5 star review on 9th October 2023

JT Spas 5 star review on 21st July 2021

JT Spas 5 star review on 6th September 2020

JT Spas 5 star review on 19th July 2019

JT Spas 5 star review on 28th February 2018

JT Spas 5 star review on 22nd August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shower cabin was delivered over a week late, and the box was extremely scruffy and bent. The courier company told me that they had had this box "knocking around" in their warehouse since October 2023, after another JT Spas customer had cancelled their order for it. During that time it had been moved several times, including a complete warehouse relocation. So when my March 2024 order came through from JT Spas they couldn't find this old box in their new warehouse; it took them a week. It also meant the box was badly bent and damaged, but by the time it arrived it was too late to order an alternative, so I reluctantly decided to accept it anyway. The cabin is ok, EXCEPT FOR the doors which truly dreadful and not fit for purpose. The "hinges" are just long plastic strips down the door edges, which are so stiff it's really hard to open them to get in or out of the cabin, plus they cannot close properly so they dig into you all the time whilst showering. So overall not a good experience of JT Spas !!”

Posted 1 month ago

“Any queries where answered in a very quick response”

Posted 1 month ago

“They did exactly what they said they would. Good shower cabin at a reasonable price.”

Posted 2 months ago

“Very unhappy, came time for plumber to fit the bath which he did very well given the bath we had sent , none of the panels fitted it was like a 1 2 3 from any part of the factory/warehouse the fittings to hold the panels came off some in the wrong places. He had to shape the bath and both panels to fit the bath cos no way were they going to allow it to fit without his skill a very expensive bath would have to have new panels made to fit it along with the saga of no overflows and wastes a very sad buy.”

Posted 2 months ago

Read JT Spas Reviews

We sincerely appreciate your patience and truly understand the inconvenience this situation has caused. Upon receiving your feedback regarding the missing bath waste with your walk-in bath, we immediately consulted with the manufacturer. They assured us that it had been dispatched along with the bath itself. Unfortunately, it came to our attention nearly two weeks later that this crucial part was not received, a detail that understandably might have been overlooked initially. Our team took this matter very seriously, and although the supplier confirmed the dispatch and inclusion on the delivery note, we recognse the significant impact this has had on your experience. With our sincerest apologies for the oversight and the inconvenience you've faced, we made the decision to cover the cost of the waste kit, ensuring it was sent out to you at the earliest convenience. We are relieved to hear that you were satisfied with the outcome, but we wish the circumstances had been different from the start. Your satisfaction and comfort are our top priorities, and we are committed to making things right when they do not go as planned. Thank you for bringing this to our attention, and please accept our heartfelt apologies for any stress or inconvenience this may have caused.

Posted 1 month ago

“Small damage to the tub and roof of the shower cabin but I managed to repair with white silicone. The stool looked like it had been dropped from 4 floors up and the put in the box. No damage to the packaging!! .I informed JT spas who asked if we could repair it because they were running low on stock. The replacement they have sent looks like something that was knocked up by a local welding apprentice. It's covered in welding snots and has cutting burrs on the legs sharper than a new Stanley blade. If you seen this stool in a shop you wouldn't believe your eyes. Never in my life have I seen something so badly made. Typical internet rubbish. I have only kept it to show other people how bad it is. Can't be bothered to send it back and it's probably cheaper for me to purchase a proper stool from a proper retailer. Very disappointed to say the least.”

Posted 2 months ago

“Easy to order with the detailed site. Kept up to date with progress, including third party delivery service. They also contacted me the day before to discuss delivery.”

JT Spas 5 star review on 16th February 2024

Posted 2 months ago

“Patient and proactive engagement with my many questions and long deliberations. Willingness to discuss with suppliers on my behalf. Looking to understand what I was explaining badly. Altogether exactly what I needed to allow me as a non-professional to design and implement my bathroom renovation. Thankyou JT Spas.”

Posted 2 months ago

“Very professional service, product exactly as expected,quick delivery - 👏👍👏”

Posted 2 months ago

“Hi just to say a big thank you for the delivery Of my shower and also to thank the drivers for being very helpful cannot check it as it can’t be fitted yet so will let you know as soon as I can in the meantime thank you very much Eric.”

Posted 2 months ago

“High quality frameless shower enclosure Easy diy”

Posted 2 months ago

“Worth the money. Very easy to put up. Satisfied with the end result looks amazing in my ensuite bathroom”

Posted 2 months ago

“This company is fraudulent, I bought one and they sent me another one thermostatic dual shaker kit unrelated to what I ordered and for the return of the order I have to pay for the postage and it was not my fault, the packaging arrived damaged, I have never been disappointed again SKAM”

Posted 2 months ago

Read JT Spas Reviews

Dear Gianni,Thank you so much for taking the time to share your feedback with us regarding your experience with JT Spas. We truly appreciate your honesty and apologise for any inconvenience caused. We are deeply sorry to hear that the product you received was not what you originally ordered. We understand how frustrating this must have been for you, especially considering the extra hassle of having to pay for the return postage. The fact that the packaging arrived damaged only adds to the disappointment, and we sincerely apologise for falling short of your expectations. When you called and your daughter spoke to use it seems you received the correct shower valve, but the manufacturer whom dispatched the shower kit directly to you had mistakenly missed off the order the shower head and arm. Once you brought this to our attention we advised we could have this dispatched immediately. At JT Spas, we strive to provide a seamless and satisfying shopping experience for all our customers, which is why we deeply regret that we have let you down. We are determined to rectify this situation for you and make things right. In order to resolve this issue, could you please let us know how we can assist you further? We would greatly appreciate the opportunity to make amends and ensure your complete satisfaction. Your input is invaluable in helping us improve our processes and prevent such incidents from occurring in the future. Once again, thank you for bringing this matter to our attention. We are committed to resolving it to your utmost satisfaction and restoring your trust in our company. Warmest regards, Jtspas Customer Services Team

Posted 2 months ago

“We ordered a large expensive 10mm glass walk in shower screen with a brace to support it. We have to admit that we had the article for some months before we opened it as we were not ready to fit it but it was kept safely and the packaging was clearly not damaged. When we opened it we found a large chip out of the top corner of the glass that could only have happened at manufacturing because it is toughened safety glass and anything that would have caused such a chip after manufacture would have caused the glass to shatter. The company where very unhelpful and told me I should have reported the matter within 48 hours of receipt. In addition I ordered brace for the glass and despite ringing them and asking if it was the correct item (and I was advised it was) when we received it the clevis that fits over the glass was about 2mm too small to fit. I was advised by JTSPAS to loosen it but it was a cast item and there is no way to do so. They were unhelpful and refused to accept that the product was faulty. I have seen numerous reviews on trustpilot advising they supply faulty products and would agree with that assessment. Do not order from these people.”

Posted 3 months ago

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Dear [Reviewer],Thank you so much for taking the time to provide feedback on your experience with JT Spas. We truly appreciate customers like you who bring important matters to our attention. We are sincerely sorry for the inconvenience you encountered regarding the large chip on the glass corner of your walk-in shower screen. We understand how disappointing it must have been to discover the faulty product after keeping it safely for since March 2023. We deeply apologise for any frustration caused by this issue and the unhelpful response you received from our team. Furthermore, we understand that the brace bar that was supplied in the box by the manufacture did not fit properly, despite being advised otherwise by our team. We apologise for any misunderstanding or confusion caused by our incorrect advice. Your comment about other reviews mentioning faulty products is concerning to us, and we assure you that we take these matters seriously. We are actively investigating and taking steps to address any quality control issues within our suppliers manufacturing process, as we are the retailer not manufacturer. We genuinely appreciate your feedback and would like to make things right for you. Thank you again for bringing these matters to our attention. We look forward to the opportunity to improve your impression of our company and exceed your expectations in the future. Best regards, JT Spas Customer Support

Posted 3 months ago

“Service was great, Tony salesman all good Craig delivery and set up fabulous Highly recommend”

Posted 3 months ago

“Great quality great communication great price totally happy”

Posted 3 months ago

“The shower thermostat went kaput and we managed to track down JT Spas as the original supplier to the company we'd bought the shower from. As the shower was quite old, it was challenging to find the right part. We sent pictures of the broken version and were told it was probably an old model that may no longer have the same specifications. They returned pictures to us of the existing version, and with the exact measurements so we could compare. They sent us the part with a promise we could return it if it wasn't the right one. It fitted perfectly and now we're up and running again! Very efficient and friendly service and saved us a fortune as the alternative would have been replacing the whole shower unit! Thank you JT Spas!”

Posted 4 months ago

“1. I was impressed with the prompt response to queries 2. I was also very much impressed with the way changes were effected when the initial item was found to be out of stock. 3. I was also impressed with the professional attitude of the customer service staff.”

Posted 4 months ago

Read JT Spas Reviews

Thank you so much for the 5-star rating for JT Spas, Francis! We are so glad to know that you were impressed with the prompt response to your queries, the way changes were effected when the initial item was out of stock, and the professional attitude of our customer service staff. We appreciate your feedback and appreciate your business with JT Spas.

Posted 4 months ago

“Order was dispatched quickly, the delivery company not so good , 79 yr old father in law had to help the delivery driver carry the shower glass in as I was not at home on the delivery date”

Posted 4 months ago

Read JT Spas Reviews

Thank you, Gary, for your 4-star rating of JT Spas! We appreciate your feedback regarding the speed of the order dispatch and the delivery experience. Our apologies for the inconvenience with your father in law. From your order it looks like you did not order shower glass from ourselves. Again, thank you for your time and kindness in leaving a rating.

Posted 4 months ago

“Very helpful to get the part I needed”

Posted 5 months ago

“Tried to get delivery info using online chat before ordering. Took about 10 minutes for each interaction to be answered. Was told that the warehouse doing the delivery sometimes miss their deliveries! Had to chase to see if delivery was happening. Boxes delivered in bad condition and part of the item was scratched.”

Posted 5 months ago

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JT Spas is rated 4.2 based on 236 reviews