“Violation of the terms and conditions & no customer service
I purchased a book from Julies Bookshop on Amazon Marketplace. The condition of the book was described as ‘Very Good’. But it wasn’t: there was damage to the cover and there was mold on the top. This should at least have been mentioned. I returned the book. They didn’t contact me after they had received the returned book (= no customer service). After I had contacted them, they refused to refund the return shipping costs. The Amazon Legal Warranty says: ”If a product you’ve purchased on Amazon Marketplace turns out to be faulty after delivery or not as advertised (i.e., non-conformant), the Seller has to give you a free of charge (including return costs) repair, replacement or refund for a “reasonable time” following the sale.””
