JUMIA Reviews

Name: JUMIA
Rating: 1.91

1.9 Rating 99 Reviews

21 %

of reviewers recommend JUMIA

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Metrics

1.9

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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Anonymous

Shah

JUMIA 1 star review on 14th December 2020

Anonymous

Anonymous // 01/01/2019

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“my consignment was delivered, but not as it was advertised. it was without the extention cable for the item in the link below. https://www.jumia.co.ke/customer/order/detail/379195626/”

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Posted 2 years ago

“It is a scam! Would rate zero if I could. Placed an order and yet to receive it although online the item has been out for delivery 10 days ago. I paid for delivery and the Agent Edinam- states his car broke down - four days ago! He does not accept calls any longer so no updates on estimated delivery. Response from Jumia customer care is apologies. No straight answers. It is a scum. Lesson learnt. I will NEVER order from Jumia again.”

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Posted 2 years ago

“très bonne application pour faire des achats en ligne. je l'a recommande vivement. car les prix ce sont très bas. c pour ça je la donne 5 étoile et plus”

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Posted 3 years ago

“Jumia is a scam. I ordered a white sneakers for my son. They delivered a wrong item. They want me to return the item and refund me cost of item only. They are not willing to refund me the shipping cost. I laugh in Spanish, Jumia is so incompetent, who does that. You used my money to ship me a wrong item and you are so proud of that. I am begining to think that you never had the advertised item, all Jumia was after was to scam me the shipping cost. I blame our leaders...Jumia should be kicked out of Nigeria. Shameless, insensitive and king of scammers Jumia”

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Posted 3 years ago

“Jumia Scammer 0507640639! pls this contact in Ghana, is a Nigerian pretending to be a customer agent in Jumia..and is duping people, who rely on ecommerce. Jumia pls put a contact on all confirmed orders so we can contact you directly and not be duped into making payment due to scammers.”

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Posted 3 years ago

“Bought phone described as dual Sim on the site. Instead it had a hybrid sim slot where Sim 2 uses same slot as micro SD which means you can not have 2 lines and an SD card at the same time. Requested a refund and ordered another phone also described as dual Sim. Second phone came with same issue. Jumia refused to refund on both orders. Now am stuck with 2 phones I don't want due to wrong seller information. I hav bought 4 phones in the past 2 years from jumia. This did not matter to them. I wasn't really interested in a refund. All I want is a true dual Sim with expandable memory”

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Posted 3 years ago

“Scammers. Take you money and cancel the orders. You a thiefs. Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers.”

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Posted 3 years ago

“😠😠😠 🔞 this insult is rated 18 this is to the owner of jumia f*ck your family and your children.!!! Do u know how angry I am, I ordered an apple pro mackbook since last 3 months. I regret why I trusted you guys I can't control my anger any more I was told, due to covid I can not make calls I then trusted u guys up till now I am still waiting 😠😠 my 1.2 million is nowhere to be found”

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Posted 3 years ago

“Very bad customer service”

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Posted 3 years ago

“HI I ordered 3M 8210 Plus masks from JUMIA Egypt. I received the masks and I was supersized that they looked different from the original I know. So I check 3M website and noticed that the 3M 8210 Plus strap is made of dark yellow tissues, while the masks send to me have a strap made of yellow plastic. Of course the strap is not the issue but this means one thing, it is not manufactured by 3M. The strange thing is that I noticed the (Lot# number) starting with 10 ! which means that it was manufactured in 2010. So it is actually expired masks ! Ironically Jumia refused to return the masks ! Can you help ? I think this is not acceptable. I attached photos. Thanks”

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Posted 3 years ago

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Posted 3 years ago

“A see thru”

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Posted 3 years ago

“Too bad..I have got plenty things to shop but..u don't treat customers right Bad customer care Poor delivery Oh I didn't remember . They r scammers replacing your agreed stuff with ill- products.....”

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Posted 3 years ago

“Since I made order with Jumia in February till now June i haven't received my items this is a very terrible site I've ever came across i wouldn't recommend anyone to buy from them”

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Posted 3 years ago

“I bought Sloarmax 150Ah battery, they brought defaced 75Ah to fool me it’s the real thing”

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Posted 3 years ago

“I ordered a solarmax150Ah. What has been delivered is a defaced product of solarmax75Ah. It’s defaced on both packaging and actual product to fool the customer. Kindly pick and return my money. Trust gone.”

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Posted 3 years ago

“I ordered umididgi a5 pro from Jumia but it was defective I returned it back but haven't gotten my refund. You guys should better refund my money back”

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Posted 3 years ago

“I ordered umididgi a5 pro from Jumia but it was defective I returned it back but haven't gotten my refund. You guys should better refund my money back”

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Posted 3 years ago

“Jumia is really something else I ordered my a phone and I refunded it it has been a month now and some days still waiting for my refund...you people are thieves how could you have the phone and money at the same time...I need my refund am even regretting why I trusted this stupid app .I need my money back.”

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Posted 3 years ago

“most awful experience!! for 5 months I have been mailing and calling Jumia/Zando with no response back about my refund that I never received after returing clothing”

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Posted 3 years ago

JUMIA is rated 1.9 based on 99 reviews