JUMIA Reviews

Name: JUMIA
Rating: 1.91

1.9 Rating 99 Reviews

21 %

of reviewers recommend JUMIA

Company Reviews

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Metrics

1.9

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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Anonymous

Shah

JUMIA 1 star review on 14th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“très bonne application pour faire des achats en ligne. je l'a recommande vivement. car les prix ce sont très bas. c pour ça je la donne 5 étoile et plus”

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Posted 3 years ago

“Best in service and quality of website”

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Posted 3 years ago

“I have been using Jumia since 2018 & not once did I face a problem. My advice would be do not purchase a 20 EGP AirPods & expect it to work like the original one. There are LOADS of products and choices for all categories, choose wisely and you will not get disappointed for sure!”

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Posted 3 years ago

“Best online shop”

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Posted 4 years ago

“I hate queuing for food in my life. With Jumia foods, my problem is solved.”

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Posted 5 years ago

“I hate queuing for food in my life. With Jumia foods, my problem is solved.”

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Posted 5 years ago

“I love Jumia because of their prompt delivery and the good return policy they offer for products that you want to return.”

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Posted 5 years ago

“By my own experience, they have good relationship with their customers. I am satisfied with the the products i bought from them. The most exciting part of it is that they would contact their customers frequently to apologize for any complain made by a customer and to update the customer on the state of their requested products in terms of delivery. They are simply wonderful.”

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Posted 5 years ago

“The efficiency in Jumia is beyond anything an ordinary physical shop can offer.Excellent customer service,timely delivery,Great communication skills,name it. Keep up!”

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Posted 5 years ago

“i have shopped in Jumia severally, and every time they communicate efficiently and their delivery is excellent, good customer service and am really happy. Kudos Jumia”

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Posted 5 years ago

“I want to give me a product in order to make it famous”

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Posted 6 years ago

“they are very swift in their response and deliver at exact..”

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Posted 6 years ago

“It's the best”

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Posted 6 years ago

“Quick delivery and affordable prices and best discounts on their products”

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Posted 6 years ago

“Reliable business partner. Quick in delivery and affordable goods”

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Posted 6 years ago

“Discounts and quick delivery”

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Posted 6 years ago

“Very fast on order updates and delivery”

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Posted 6 years ago

“Jumia customer care number//O6289529119) all problem solve refund moneyJumia customer care number//O6289529119) all problem solve refund moneyJumia customer care number//O6289529119) all problem solve refund money”

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Posted 4 years ago

“Prices are affordable”

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Posted 5 years ago

“very swift n precise they are..”

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Posted 6 years ago

JUMIA is rated 1.9 based on 99 reviews