“Hi, I ordered the cherry infused water. I didn’t care for it, and they don’t take returns, and they didn’t offer me a refund when I asked what might be done, so I ended up just throwing them all away. Luckily, it was only 24 of them.”
“I sent a photo to you...the carton was completely wet and most of the containers had wet caps.
I like your wTer , but would like ro gave a replacement case, as most if the water was gone
Thank you
Judith Widener”
“Love the water and the idea of subscription deliveries, after a long period of flawless delivery and communication something changed. Last several months after I reached out looking for my order, told was out of stock.”
“I love the taste of the water, but the packaging was a bit of a disaster. I ordered a 12-pack and several had damaged spouts and had leaked during shipping. If my local store carried this water I would certainly instacart it, tho!”
“Very much enjoy the product. Supposed to be on auto ship but still waiting for August 9th shipment. It's now 9/6 and no delivery. But I was charged on 8/9.”
“I bought this water for a neighborhood event and everyone was curious about it and said they really liked it an wanted to buy it for themselves. (I wish it was available in stores near me in Indiana!) So I ordered it again for our neighborhood event and to donate at my kid's school soccer team. It's a good product.
However, it's been over two weeks and I still have not received either order. I had to purchase something else last-minute for the neighborhood event. I hope it arrives before next month's event.
As much as I hate to recommend Amazon, I think I will have to order it from there rather than from the Just website in the future, to ensure its actual delivery.”
“No excuse for the taste of the cherry water I ordered. I’d really like a refund for that part of my order or just send the same amount of the regular water that I ordered that day too since I am happy with that “Just” water.”
“Review based on recent order.Order placed on August 16th. Still waiting for it to process. Otherwise the product is excellent, very clean tasting. I've never tasted anything like it. I would give 10 stars for product. Favorite flavor is mint.”
“Just water taste amazing as far as the company i dislike what recently happened to me. I ordered 2 cases lemon & lemon/cherry mix and the delivery team somehow sent me a box full of leaking water. I saved maybe 5 max. The boxes were jammed and the company only sent 1 box of water then told me i could of asked for a refund after i asked about my second. So management is terrible!”
“the actual message behind this company and water is fantastic and my absolute favorite but the shipping and customer service is so terrible. All my automatic purchases take a long time to get to me and are never shipped on time. I will most likely cancel given that shipping takes about a month.”
“I really like the water, but the delivery is poor, every time I received 8 boxes of 12 bottles and at least 1 or 2 cases are damage. I tried to reach you and never had a return.”
“I think that the product itself is fantastic, although, the shipping time is ridiculous. I signed up for the recurring payments and I have been charged twice for the product and have not received the first one. I was later informed that the stock is low, which would have been nice to know PRIOR to ordering. I was thinking I would receive my shipment within a week and it has been over a week and haven't received either order. In my opinion- you should not offer recurring payments on stock that is low-- even if only temporary. Let me know when it is no longer low in stock and I will try again. Until then, I guess I just drink regular water. :/”
“In my most humble opinion, JUST WATER is overcharging consumers for God’s Gift to humanity, H2O. Exploitation of God’s Gifts is not right. The water certainly tastes good. I have sent several samples off to various labs to determine if the water is as pure as you all promise it to be. Stay tuned!”
