“Disappointed that I order3d a week ago, and still have not received my order. I reached out to ask when it will ship, and was simply told that it was on backorder. Communication would have been great to let me know beforehand what was happening so I could order from a different company while I wait. I now am now rushing to find an alternative. Disappointed Just Water.”
“My order was delayed and I was not notified. I contacted your copany to inquire about my order ans was told that the item is low in staock and it is unknown when I will receive. I was alread charged and I orderd 30 cases of water! expected much better service”
“It pains me to write this negative review, because we love this product and want to support the company, but their delivery process is unconscionably SLOW! We still haven't received the product after 10 days. Even more aggravating is their COMMUNICATION. They do not respond to emails. There is no person-to-person relationship, just generic email responses that provide no helpful information. In today's world, we need more customer service, not less. Talk to us! - It used to be so easy to order this product from Amazon. But they stopped carrying it. So we ordered directly from the company, which has, unfortunately, been a big mistake. Even though we believe in the product, we'll probably stop purchasing directly from them because delivery time and communication are unreliable.”
“I normally don't write reviews but had to this time. Ordered a case of water half of it got busted open during shipping. Bottles good for environment but not great for shipping. Then the other case that was ordered was no where to be found on back order but nobody bothers to tell me. This order also get completely damaged in shipping and has to be sent back but the worse part of all of this IS THERE IS NOBODY TO TALK TO ABOUT THIS ITS AS IF CUSTOMER SERVICE HAS COMPLETELY DISAPPEARED. Saad good company but lack of personnel is doing them in.”
“I really loved Just Water at first, and was super impressed with the quality and freshness of the water, as well as the sustainable packaging. But unfortunately after a few wonderful orders I started receiving several shipments from them that were damaged and leaking. And then I had a horrible experience with my most recent order (of the mint flavored ones), when I poured out a bottle into a glass and noticed that there was dark, disgusting algae looking organism that came out of the bottle with it and was floating around. It was honestly traumatizing and I'm not planning on ever ordering Just Water again, which is a real shame because I was a huge fan of the eco forward and sustainable company mission, as well as the product for some time.”