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justanswer.co.uk Reviews

1.2 Rating 224 Reviews

4 %

of reviewers recommend justanswer.co.uk

Company Reviews

1.2

Based on 224 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 30th November 2022

justanswer.co.uk 1 star review on 29th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agreed to pay £1 for an answer. Was then only offered a service to speak to advisor for a further fee. I declined and did not pursue. I have now noticed I have been charged £30 on my credit card. This is apparently an ongoing £30 a month membership!!! It was not mentioned anywhere clearly about this £30 charge or an ongoing subscription. I have cancelled the membership. This was clearly misleading and mid-selling and wish to be refunded the £30.”

Posted 3 months ago

Hello, Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: https://i.imgur.com/lHVoH84.png Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 3 months ago

“This company entices you with a £5.00 trial period, but charges you £50.00 per month membership fees you are not aware of. I thought I was savvy, but they got me hook, line and sinker! I cancelled my "membership" and they confirmed it was done. The next day there was a £50.00 charge on my bank account. I messaged them and asked them to refund my charge. They said the amount was not taken from my account. I went back and the amount was not there. Gaslighting at it's very best! Avoid this site. They charge you by stealth.”

Posted 1 year ago

“This is surely a scam, they asked about my condition as if they are very much concerned. They took £5 initially and then £34 for a call but neither there was a call nor they replied to any of my chats after getting the money.”

Posted 1 year ago

“Paid for trial ,did not realise lt was going to be a subscription. I THINK YOU ARE SCAMMING EVERYONE”

Posted 1 year ago

“As many have said I wanted to ask 1 question this took about 10 minutes to answer. At no point did I agree a subscription yet my bank alerted me to a £50 transaction from just answer. Luckily they are investigating and I’m hoping the account has been closed and cancelled. How sad that you go to a company for legal advice and it ends up they are the ones that are scamming you!”

Posted 3 months ago

Hello, We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: https://i.imgur.com/lHVoH84.png I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 3 months ago

“Few days ago I spoke to the doctor that I had to pay a fee of £5.00 just looked at my bank statement now and saw that they have charged me additional £38.00 pounds for a membership fee . When I got to their website I never agreed to the membership I agreed to talk to the doctor over messages for £5.00 . Be careful dont be fooled by hidden membership that u dont even sighn up to . Absolutely raging.”

Posted 3 months ago

Hello Laura, We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://i.imgur.com/lHVoH84.png I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 3 months ago

“I paid what I thought was a one off £10 for a question and I've only just realised by looking at my statements in detail that they've taken £45 every month! They had signed me up to a monthly subscription, this was in no way clear when I paid my original £10 and I received no email confirmation that I was on a subscription. When I complained they only refunded me £45 out of £180! In my opinion they are a deceitful and misleading website and, judging by the amount of people complaining about this same problem, they must do it knowingly. STAY WELL AWAY!”

Posted 3 months ago

Hello, Thank you for letting us know. I apologize for your experience. I have refunded the membership fees. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 3 months ago

“I thought I was getting an answer for £1, which I did, I’ve just noticed on my bank statement another payment taken for £4, I went into Pending Transactions & found they’ve taken another £35 & have signed me up as a member! I was never made aware of this at any point, I am so angry! Obviously I have cancelled this “membership”. AVOID! AVOID!”

Posted 3 months ago

Hello Anna, We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: https://i.imgur.com/lHVoH84.png I'm showing the £4 charge was for a bonus you gave to your Expert. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 3 months ago

“Charged £40.00 for one question. Initially say they will charge £1.00 but end up paying £40.00. Complete rip off .”

Posted 9 months ago

“Asked a question for £1 then they took £30 without asking me I only had £34in my account to feed me nd my 2 kids till my next payment next Monday when I'm asking for refund just stopping chat really upset about this please please don't use this site thought they were helping me all they have done is leave me and kids destitute”

Posted 9 months ago

“I have been charged £30 for last 4 months for a subscription I did not even know I had entered into! What an absolute scam!”

Posted 9 months ago

“Got lured in to giving £1 which soon turned to £35 and the answer they provided was useless. That was bad enough but today I found out that they charged me another £35 , a month later for my membership . Apart from one poorly answered query, I have paid £ 70 for nothing . I never had any notification about the consequences of my ' signing' up to this elaborate scam.”

Posted 9 months ago

“Charged £50 a month out of bank, very scrupulous £5 first charge and not clear at all it then takes £50 a month. Contacting my credit card company. BEWARE”

Posted 1 year ago

“Should have checked with these reviews before I clicked on the link given by Samsung, which I assumed was their customer service. I agree with all of these reviews. The technicians did not seem to read anything properly and were sometimes downright rude. Not able to solve my problem either. Having paid my pound, they tried to take another £35 on my credit card, but I was contacted by card provider and they were able to block it. Will await developments.”

Posted 1 year ago

“Agree! DO NOT USE! Fortunately my bank prevented further withdrawals but they tried to withdraw £30. They then said membership cancelled you'll receive confirmation in 2 hrs - never heard a thing. I'd give 0 stars”

Posted 1 year ago

“Rubbish miss leading pay £5 which is acceptable then rushed into subscription no email describing monthly subscription . Customer service rubbish. Rip off avoid !!”

Posted 1 year ago

“Big scammers, stay away from them”

Posted 1 year ago

“Unfortunately I cannot give ZERO Stars!! After agreeing to pay £! start up, I was very quickly asked to pay £16 to have the so-called epert call me. Having ignored the CALL ME button and sent a message saying Don't Call Me, I then waited for over Forty Minutes to get no repsonse whatsoever to my question. I have cancelled my somewhat brief membership as this is clearly not a professional organisation to deal with.”

Posted 1 year ago

“I wasn't aware that I had entered a subscription. I did not sign up for one and after one use, which to be honest didn't properly answer my question, will not be recommending this service to anyone.”

Posted 1 year ago

“Just like most people reviews has stated, I agreed to paying £5 to get my medical questions answered. First of all, my questions were not properly dealt with and an option to pay £36 was put to me which I gladly declined. To my amazement Justanswer had taken £38 twice from my account, one just after paying the £5 and another £38 a month after. On noticing this, I called my bank immediately to put a stop to any future payments. And I called Justanswer to request for my money back. After a long call with the customers service guy, they offered to refund my money. Although I have not received the payment yet as I only called them this morning but they sent me an email they will be doing so. Hence my 2 stars rating. I believe the website is misleading and no one would think they will be charged for a service not required so beware!”

Posted 1 year ago

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justanswer.co.uk is rated 1.2 based on 224 reviews