JustFly Reviews

1.2 Rating 39 Reviews
5 %
of reviewers recommend JustFly
Read JustFly Reviews
Visit Website

Phone:

1-800-717-5015

Write Your review

Tell us how JustFly made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
JustFly 1 star review on 15th December 2023
Raj
JustFly 1 star review on 18th September 2023
Anonymous
JustFly 1 star review on 23rd June 2023
Anonymous
JustFly 1 star review on 7th July 2022
Isaac
JustFly 1 star review on 7th July 2022
Isaac
Anonymous
Anonymous  // 01/01/2019
This company is a scam! Do not use it! Spare yourself of issues. I paid the full ticket and just few days before my trip I was told by the airline that changes were made to my booking by Justfly. The ticket was not confirmed. I called justfly.com and been told I need to pay extra for taxes. I had no choice but to pay. I WILL NEVER USE JUSTFLY! Horrible experience! Too bad I can not give them Zero star.
Helpful Report
Posted 1 week ago
Terrible customer services! Cancel my tickets without me asking for that and when I chat with agents they kept saying wait and they will get back to me but I still do not hear from them even my flight will be in 2 days.
Helpful Report
Posted 2 weeks ago
No care for customer
Helpful Report
Posted 3 weeks ago
After using this platform for several years, the first time I have a problem I can't get in touch with anyone. The agent at the counter in Tbilisi Georgia didn't know anything about Type D visas and caused us to miss our flight. From there we lost 4 more flights because we had to re route to different countries. After waiting on a chat for over 8 hours I was not able to get anything. The answer was, we can't do anything. I am taking the lost because I am to blame for not getting insurance However, justfly lost a loyal customer. I will never use their platform again and I hope none who is reading this message uses it as well. Companies believe to be immune to our complaints However there is a lot of value in feedback. Goodbye Justfly
Helpful Report
Posted 1 month ago
Please, book somewhere else. Total scam!!!
Helpful Report
Posted 1 month ago
I would not trust this company. No way of getting a live person. Everything must be done online via chat. Takes about 40 plus minutes to reach somebody. Charge of 200 to cancel. Buyer beware. Scammers!
Helpful Report
Posted 1 month ago
Jusfly jacked up our ticket price by almost $400 after waiting 4 days for ticket issuances!!!. Justfly manager also threatened us for $450 cancellation fees.
Helpful Report
Posted 2 months ago
They stole my money $2000 tickets I purchased for 4/2020 . Flight was cancelled by the airline and I never got my money back from them “ the agent” !!!!! DO NOT book with them!!!! They are scammers!!!!!! Their customer service is somewhere in Asia and they just BS you and ask for more money. They told me that I have first to pay them another $170 for them to check my refund. DON’T GIVE THEM YOUR MONEY!!!! I am looking now to sue these f*^#%s!!!!
Helpful Report
Posted 2 months ago
Their customer support in no means available. If you try reaching them it will take 2+hrs. I wanted to get my flight changed 3hrs before but their customer care came for chat only after when my flight left. You cannot cancel your ticket. If there is anything less than this I would have selected unfortunately I have to give 1. Choose expedia or other better agencies do not go via them. Their customer support is not availability to help you out with. Worst worst stay away from them
JustFly 1 star review on 15th December 2023
Helpful Report
Posted 3 months ago
They do not disclose the $300 cancellation fee. And they refuse to follow DOT regulations or industry norms of no cancellation fees within 24 hours. They charged me $300 to cancel a $286 ticket just hours after I made the booking. They claim they are an agency and not a carrier, so federal law does not apply to them and they can charge whatever fees they want (they charge a lot of other fees that airlines are barred from charging).
Helpful Report
Posted 3 months ago
Pay attention! They present a low price and then they charge 70% up for seat selection!!! Avoid this unscrupulous company and go with one with upfront pricing! They charge two fees for the same seat: one for the airline and one for them.
Helpful Report
Posted 4 months ago
DO NOT BOOK WITH JUSTFLY!!!!! The worst company in the world, they will not refund, change flight even if it’s missed for extreme Circumstances like military duty and they do not honor any travel insurance. DO NOT DO NOT BOOK WITH THEM!!! THIS COMPANY SHOULD BE SHUT DOWN, they’re just stealing customers money
Helpful Report
Posted 4 months ago
This is the worst booking service I have ever seen or experienced as a human on planet Earth. They are slow at everything and the refund and customer service are horrible. Why in God's name, hasn't the police arrested these scammers?
Helpful Report
Posted 4 months ago
The worst ripoffs.
Helpful Report
Posted 4 months ago
We purchased a roundtrip flight for our daughter. The flight left Atlanta to Daytona Beach and in reverse on Tuesday the 19th. The flight on the 19Th was purchased for a 3:28pm departure. This was purchased on 8/24, I sent he a screen shot through text of her flights and times. Her flight was changed to 6AM on the 19th. Justfly says I went in and changed it before I purchased it, they can tell by the keystrokes. NO WAY!!! I would never purchase a 6AM flight, for 2 reasons. 1. I hate mornings. 2. The 19th is her grandmothers Birthday and we had a lunch planned before she flew out. Ahmed was rude and argued with everything we said even refusing to get me a supervisor 3 times. The supervisor finally called and told me about the keystrokes and I can changed the ticket for a crazy amount of money. RUN AWAY FROM THIS WEBSITE!!
JustFly 1 star review on 18th September 2023
Helpful Report
Posted 6 months ago
They sold me tickets on overbooked flight, basically they sold not existing sit on the flight.When I asked them to provide service that I paid for they said they can't sit that I bought taking,and they not gonna refund.So I didn't get flight and didn't get money.This trip to Vancouver was for my mom's birthday gift!It's became nightmare!! Stay away from this company!!Stay away from Justfly
Helpful Report
Posted 6 months ago
If for any reason you want to cancel or even change your flight. They will charge you at least $500 on top of everything. $300 for an "airline penalty" yet no where else does it state that besides an obscure page on their website that only support has a link to. Not to mention their support is horrible, can't even read what your saying, or don't care enough. They DON'T send chat transcripts as "They don't have a corporate email" that is a straight up lie. It auto selected 5 star and when you try to choose anything else the page freezes, AKA they kicked my PC off their website(Yes they can do that, I'm in the network industry), and because of that you can't even scroll back in the TINY chat window to take screenshots of the chat. Their cancellation protection for 200$ is also garbage as it doesn't do anything besides say you've been denied, EVEN though its out of my control which is exactly what their own policy says. Still trying to get my refund for a flight MORE then 2 months out without paying HALF the flight in fees. Would I recommend NO.
Helpful Report
Posted 7 months ago
Do not use this company. They are just scammers… getting charged to cancel bookings in less than 24 hrs it is ridiculous.
Helpful Report
Posted 7 months ago
DO NOT USE JUSTFLY.COM. ITS A SCAM!!! THEY ARE THIEF!!! I purchased my flight ticket back on February 9th 2023 from Los Angeles to Toulouse for the weeks of July 14th to July 30th. I received a confirmation email and receipt. When I first tried to check in online in LA, there was some issues. The airline kept saying that the travel agency had cancelled the flight. I went online again and was able to check in through another tool. I went to the airport the next day and the airline helped me get my ticket to the right city. For the return ticket, I tried to check in online again 24 hours in advance with the airline and it didn’t work. I was unable to fix the problem online and didn’t get through to anyone. The next day, on my flight day, I showed up to the airport, to the airline register and gave them my passport with all of the confirmation numbers from justfly.com but it was not working! I was not on the system and therefore I was not able to take my flight to go back to work and go to the doctor appointment of my 3years old boy who has asphma. I have contacted justfly on the phone and they told me that they were not responsible, that the flight was cancelled by me!? Although I have never receive a cancel confirmation nor a refund of my payment. Note that I have provided to them all the proof showing my eligibility to take my flight. To put it simply, they robbed me of several thousand dollars! Is it how they make money and proposed cheaper flight? By robbing few people like me? It’s a scandal! I particularly need to bring my son to the doctor as he has asthma!
Helpful Report
Posted 7 months ago
PLEASE, do not spend your money here!! This company is nothing but scammers and thieves that try to get your money. They kept asking me before I purchased my tickets if I wanted to add luggage, insurance or other plans to my trip. I declined all. Come to find out they charge an arm and a leg for seats, luggage and insurance when it’s not needed. Double the prices of the airlines directly. They gave me the wrong confirmation # and spelled our names wrong. If we did not call to fix this we wouldn’t have been able to fly. I had to call once a week for 3 weeks for them to fix it because on their records “they never got my call”. All they care for is your money and try to out smart you. I’m sorry to anyone who had to deal with this mess too! Terrible experience.
Helpful Report
Posted 8 months ago
JustFly is rated 1.2 based on 39 reviews