Juul Reviews

Name: Juul
Rating: 1.92

1.9 Rating 358 Reviews

19 %

of reviewers recommend Juul

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1.9

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Joshua Markham

Anonymous

Anonymous // 01/01/2019

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“Dealing with the web and customer service is a nightmare age verification is a challenge.”

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Posted 3 years ago

“I loved the Virginia tobacco but the past three months, all the pods I got were leaking to the point where a non leaking one lasted me two days. The leaking ones last a few hrs till it’s empty... and then! The past few pods I’ve gotten taste like SOAP. I don’t know if they messed up their ingredients or changed them but I’m really tired of wasting my money hoping that I get a good pack.”

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Posted 3 years ago

“Until recently, I have had no complaints about Juul, they have a better price than buying in a store, and free shipping with a reasonable minimum order, which is easy to meet when you are buying a product you are addicted to and will buy and use, I usually order a few weeks worth every three weeks, always buying enough and re-ordering before I know I'll need more. Even before the pandemic I was unable to go to a store for my purchases, as I am a caregiver with no back up help for my mom who is home-bound, and we do all of our shopping online for delivery. I don't know of any store that will deliver tobacco products. But as of my last order, which went in on December 1st, and would normally have been delivered no later than December 4th at the very latest, I still haven't received the order as of today, December 9th and have been told by a rep of the customer service department that doesn't see the problem of someone in my situation that it won't be shipped for ANOTHER 2-3 days, even at this point, apparently, they got behind during the Thanksgiving holiday, November 28th, and I suppose they took off that Friday, too. Still, the label was printed, the USPS website has noted that they are awaiting receipt, all since the first, and the money was taken from my account on the third. Bear in mind, as well, that there was no warning on the website when I placed my order - the standard information saying my order would arrive in 2-3 business days was right there on my confirmation page. Not one word, even at a time when they must have fully known if they would be running so far behind in mailing out orders. I contacted Customer Service, and they are going to credit me 10% off my order, but nothing about rushing the order, and honestly, although most people are not in the position I'm in as a caregiver who cannot leave to buy the product from a retail location, getting some money back is not going to help my addiction and even keeping it at bay, anyone who has tried to quit smoking knows how hard it is to quit, especially cold turkey. I am just going to have to suffer withdrawals unless I can somehow find someone to go to the store to buy these for me. People don't understand how hard it is to be a sole caregiver to a homebound person, especially when there's a pandemic, both of us have at least two comorbities, and I don't have much of a support system to count on. Sadly, my Mom who I care for, was in the hospital for 5 days, but I was able to buy a two pack on the 2nd when she went in, and when the order status STILL hadn't changed and I'd gotten no notification about the delay, I did get out to buy a 4 pack on Saturday morning, but they are all gone now, and anyone who smokes knows this is when things get tough. If they had sent me word that this delay was happening, I would have bought as many 4 packs as I needed to get by until I got the order, but as I said, until I contacted them, they gave me no warning this was happening. Where once I was really happy with this mail order service, I am very much not at all happy about it right now. This isn't like not getting a Christmas present you ordered for someone a week late, but still before the 25th, as you can imagine. I did just read other reviews, and I do want to say as a product, this is my favorite of all the many I have tried. I use the 3% and it's just the right strength, and the flavor is just right for me. My problem is not at all with the product, or the normal shipping time, but with this specific incident and how they handled it.”

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Posted 3 years ago

“I have bought 4 tainted packs in the last 2 months. I go to the gas station buy them, and they are usually always tasting weird, fishy, not right. Only one gas station I know of sells fresh pods. But I’m working and I can’t always go to that gas station. It’s too far. So I go to other ones and they sell bad product. I am done with juul. And I will continue to give 1 star reviews. This is unprofessional... can’t even depend on a gas station to have fresh pods. Most don’t and taste horrible. I have wasted now... basically $80 on tainted juul pods. I’m absolutely mad about this.”

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Posted 3 years ago

“Used this for the last year.. Horrible, waste of money. Pods leak or burn without being used. I'm done wasting money on this product. Switching to another product today!”

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Posted 3 years ago

“In recent months juul pods have really fell off 3 out of 4 pods leak there's nothing better then sucking in a punch of ejuice I strongly do not recommend this product. There's no way a pod should last only 8 hours I pray you go out of business cause the bottom line is they could careless about the quality of there product so thats means they can careless about there costumes. More then likely there going out of business and can careless about anything but making as much as they could before they go out DO NOT BUY”

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Posted 3 years ago

“Horrible shipping”

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Posted 3 years ago

“Juul products are trash. Pods last halfway through the pod before becoming defective, leaking, and coagulating to the point you cannot smoke the liquid. The juul itself is also trash. Can't properly detect/smoke the pod after owning a juul for 2+ weeks. Almost need to buy a new device monthly for it to operate properly. May be defective due to trash carts being supplied by Juul.”

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Posted 3 years ago

“Albeit easy to use a quick to charge the pods provided by the juul company are tasteless. Thankfully its just as easy to refill the pods with an alternate liquid, although not reccomended (to make you keep buying tasteless pods) its absolutely fine. I have to say i love the look of the device and the simplicity to it, quick delivery and everything was exactly as described (apart from flavours.)”

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Posted 3 years ago

“Batteries don't last. They stop working after a certain period of time, perhaps 6 months to 12 months. In the meantime, you order vapor pods and get locked in. Improve the longevity and reliability of the batteries or I, as one previously loyal customer, will find an alternative to Juul.”

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Posted 3 years ago

“Complete garbage. Bought 3 pens in less then 6 months. Either they don't charge, they don't connect to cartridge, or leaks oil into mouth. I spend more time messing with it trying to get it to work then actually using it. Time to try something else. Too bad I didn't read the reviews before I started this venture.”

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Posted 3 years ago

“I like the menthol Juul Pods, however each of the last three packs has had two to four pods that leak vape juice into your mouth when you take a hit. This has caused me to waste a lot of them and making me rethink using Juul”

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Posted 3 years ago

“HORRIBLE PRODUCT! CAUSED MUCH CHEST IRRATION AND HAD NO EFFECT. AWFUL CUSTOMER SERVICE AND DISREGARDED MY REQUEST FOR A REFUND”

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Posted 3 years ago

“They are crooks and sell subpar devices that break in less than a year. Then when they can’t ship to your state oh well, no warranty honored no refund or anything! They are a disgusting company I’m glad Colorado state is taking them to court.”

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Posted 3 years ago

“When there is really only two options now?”

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Posted 3 years ago

“waste of money don't even buy it they don't even back up there product”

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Posted 3 years ago

“This whole company has become a one star wasteland for nicotine. I used to smoke A Juul and never had a problem. I switched to a different device for a bit and then decided to go back to juul. Within a couple of months I had several friends tell me their juul had the same defect. It would continue to burn your pod even after you stopped taking a drag. After someone pointed this out to me, I started to notice that not only have all three of the devices I have purchased in the last two months Done this, but also that 10/10 times I buy a pack of pods they leaked everywhere. This company has become just another fraud. Used to be a reliable way to get away from cigarettes, or at-least supplement for, but now they are just a company sending out nothing but mediocracy. Thank you for all the lost dollars on your defective devices which are obviously a ploy to gain more money rather then put out a quality product.”

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Posted 3 years ago

“The pods do not always fit good they leak inside the unit so you have to clean it out. You don't always get the same hit from it. I have 3 different units and they all suck”

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Posted 3 years ago

“It's extremely harsh, and difficult to smoke.”

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Posted 3 years ago

“I purchased 2 Juuls from my local 7/11, neither of them worked. So I filed a claim online, they sent me two new ones, which neither of them work as well. Worst products ever.”

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Posted 3 years ago

Juul is rated 1.9 based on 358 reviews