IRIS Software Reviews

Name: IRIS Software
Address: Faulkner HouseFaulkner Street, Manchester
Rating: 3.94

3.9 Rating 34 Reviews

76 %

of reviewers recommend IRIS Software

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Phone:

03448449644

Email:

gareth.westhead@iris.co.uk

Location:

Faulkner HouseFaulkner Street
Manchester
M14DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comparably user friendly. I have another company using a competitor which is not.”

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Posted 6 years ago

“just simplifies the whole business of keeping accounts”

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Posted 6 years ago

“functional”

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Posted 6 years ago

“Simple, clean, easy to use system :)”

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Posted 6 years ago

“A very efficient service that allows me to have control of invoices and income also it helps me to complete my tax returns on time. Allows me to keep a check on who has paid and those who have not paid on time”

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Posted 6 years ago

“Kashflow is very easy to use, so makes my life easier as I am not trained in bookkeeping but Kashflow makes it simple.”

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Posted 6 years ago

“Fairly easy to use but wait for support is far too long. As we only work part time a help desk phone number would make things much easier. Need to improve Payroll to enable recording of annual leave available”

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Posted 6 years ago

“Kashflow's OK. Some things about it are annoying (Doing the things I want to do always involved 15 more clicks than necessary). My accountants want me to switch to Xero and the only thing that's holding me back is that I can't be bothered to think about the data conversion right now.”

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Posted 6 years ago

“Last November I received an email saying the PAYE Master payroll software we use would, ‘slowly be phased out and will gradually stop being supported to make our Staffology service a priority.’ The email further stated, ‘we will keep pricing in line with your current bill with us to allow our customers to receive the best we have to offer, with no hidden costs.’. When I looked into Staffology I found it would cost £750 to set us up on the new system. There are only three staff on the payroll. So much for the simple setup and no hidden costs. My PAYE Master renewal was at the end of January 2024. The IRIS renewal team are now saying that I must pay for another year of PAYE Master as I didn’t give the required 90 days’ notice to terminate. As confirmed in the email I have just received - 'Due to this your annual renewal fee for 2024 would be due in full. However, this license would then terminate as of your annual renewal date on 27/01/2025 due to this product reaching its end of life.’ As our year end is the end of March having a product that is discontinued in January is not of much use. I have found the Iris renewal team very difficult to communicate with. A terrible service all round and a shame as we’ve been loyal customers for over 15 years. We’re off to Moneysoft. Far better value with no hidden costs.”

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Posted 1 month ago

“The worst Customer Service experience I am a long time Kashflow user (since 2014) and whilst it is easy to give the software a multiple star rating, it is, after all just software, the crunch comes when dealing with people, customer service. Impossible to speak to someone unless its sales. I have an issue with billing and money, the stuff we work hard for, and when you have a concern, you want to speak to someone, either by chat or phone. Not with Iris/Kashflow. after the chat line's failure to deal with my issue, the only way to help was to give me a telephone number that looped me into some automated voice options, never to get to speak to someone. Following that by an internet search that did help get hold of someone, (if you do this, take a name) that person gave me 2 further numbers that did exactly the same, loop me into a never-ending email billing@ or see our website, which isn't good enough. Software is good, customer help miserable”

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Posted 2 years ago

“Poor service and they mis sell you a product that they do not have support with. Staff swearing in the back ground and management seems non existent. The ones I have dealt with, a chocolate fire guard would be more useful. Shameful that they get away with such misselling I feel sorry for their staff. Weeks of waiting and no urgency in dealing with issues. Staff seem demoralised and not interested.”

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Posted 4 years ago

“Poor and rude customer service when you can get hold of anyone.The product is difficult to use and having tried others found it expensive for what it is.This software needs a third party monthly subscription to work alongside ebay.Quick books did the job better and cheaper..”

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Posted 5 years ago

“Shocking company.No support.Ignored me for over a month repeated emails etc.Doesnt do what they say and is difficult to use(needs extra software at a monthly costRefused to refund opening payment even though I didn't even use supposed free trial.Wave is free and easier to use and Quick books is cheaper.Save your money.Dont be disappointed like I was”

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Posted 5 years ago

“I reported the coding errors on VAT submission page. The VAT submission page is generating header error 'ASP 0156 : 80004005' in line 82. The error that I reported to the technical support was quite SERIOUS, and they didn't show interest to explore the problem further and help stating that this had never been reported previously, branded the problem as environmental and they marked the case as "solved". Then I sent the 3 screenshots of the error page, they still ask irrelevant question if the problem is still there. Yes, the problem is still present, I cannot submit the VAT return. Complete shambles! I've been a long time customer with 2 accounts and I'm not really happy about the support person attitude and their inability to resolve the issue. Thank you Gorge”

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Posted 6 years ago

Hi George, Sorry to hear about this, could you email sophia@kashflow.com and we can escalate this and get a resolution as soon as possible? Thanks

Posted 6 years ago

IRIS Software is rated 3.9 based on 34 reviews