“We had to chase up the order, which we where told was ready to pick up and we should have received a message 2 days ago. We went picked up the order, and 15 minutes later recieved a text message to say that our order was ready to be picked up.”
Good morning, David
Thank you for taking the time to place this review.
We are sorry you did not receive the SMS notification with regards to your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Excellent experience with David and team from initial contact for a full house refurb and complex requirements - prompt and helpful - the Keeler Hardware team provided us with excellent advice, service, price and support from start to finish.”
“Took more than 2 weeks to let me know by email part is not in…….spoke to them twice as what was taking so long, just be honest and stop wasting people’s time…… will never use Keeler hatdware again”
Good morning,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Arty
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
As per the listing on this item, it does however specify that it is sold as a single item.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I bought O-rings for Gainsborough doorhandle fascia’s unfortunately they were the wrong size. They were 2.5 mil and they need to be 2 exactly. I got some from Renseal for a fraction of the price.”
Good morning, Rob
Thank you for taking the time to place this review.
We do apologize for any inconvenience caused, and we are sorry to hear that you were not satisfied with your purchase. We would like to offer our sincere apologies.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I recently purchased new handles for my cupboards from Keeler. The handles were just what I wanted and their service is second to none. I ordered them on a Monday and there were delivered to my door on the Wednesday. Great service. Would absolutely deal with them again.”
“The Schlage Omnia Smart Digital Door
Lock Fire Rated Satin Nickel is an excellent slim & modern lock that has all the security features you need in one. I removed an expensive Dormakaba lock as it failed multiple times locking us out and service was no good. Very please with Keelers Hardware in this instance.”
“Great service for those of us not in capital city, info was correct and distribution was exceptional. Thanks Keeler will use into the future.
Noel McPherson”
