Keepster Reviews

Name: Keepster
Address: 11100 Santa Monica Blvd, Los Angeles
Rating: 4.28

4.3 Rating 277 Reviews

81 %

of reviewers recommend Keepster

4.3

Based on 277 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

3106145924

Email:

support@keepster.co

Location:

11100 Santa Monica Blvd
Los Angeles
90025

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Keepster 5 star review on 1st February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the best, my boyfriend made it for me for our one year anniversary and it honestly is so amazing .”

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Posted 1 year ago

Anthony, Thanks so much for sharing! That's equally amazing for us! Happy anniversary and here's to many, many more (plus Keepster books too!) 😊

Posted 1 year ago

“I love this idea and I am super excited to get my books! There are just a few things I would tweak: - I had to go through and delete duplicate messages that were created each time someone "loved" or "liked" a message. That was a pain. Even if I searched for these messages, Keepster would only show 40 of them at a time, so I had to search repeatedly to make sure I got them all. I would appreciate if there were an easier way to delete these messages, or if Keepster could find a way to simply put a heart or thumbs up on the messages that were loved/liked. - It would be really nice if there were a mobile app version that could take messages directly from your phone. My computer did not have very much space on it and I had to delete a TON of files before I had enough space to do the backup. Perhaps this could be avoided with a mobile app. - I would prefer if the emojis looked just like the regular old Apple style emojis. - It would be cool if the messages could actually look exactly like they do on a phone (in blue and gray bubbles) - Each time I removed messages, Keepster would take me back to the "View Messages" window (instead of the "Edit Messages" window). If I wanted to remove more messages, I would have to start all over and go back to "Edit Messages," reselect the dates that I wanted, etc. - Finally, I found that I had to quit and reopen the app in order for most changes to take effect. e.g., when I deleted a bunch of messages and then started a new project, the new project would still have all the deleted messages in it unless I quit the app and restarted it before beginning the project.”

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Posted 1 year ago

Hi Jenna Thanks so much for your review and feedback! We take it all very much to heart and I'm glad to share that we immediately acted on your request to increase the number of messages that can be removed. A fix will be shortly launched enabling 400 messages, searched by any keyword, including 'tap back'/reactions, to be deleted all in one batch. All this to say, as a relatively young company, we actively listen to our customers to help Keepster constantly become even better! As much as we wish you could use Keepster on an iPhone, it is simply not possible as the app depends upon having a local backup of your messages. Or, stated differently, you cannot backup your phone messages to your phone! In addition, we believe there is tremendous value in having a local backup of your messages on your computer so at least if a phone gets lost, damaged or even becomes obsolete, your messages will always be safe and easily accessible. Regarding your design suggestions, it might be good to know that our books were designed by an award-winning team. But still, we will certainly put your suggestions to our community and let the votes be counted! Lastly, we are sorry you had to quit and re-open the app. We have not been able to replicate that issue - but it's always good to ping our Support Team in CHAT in real-time so we can troubleshoot whatever is happening. Again, thanks so much for taking the time to provide such detailed feedback. We truly hope that when your books arrive, they'll exceed your expectations and that they'll be a treasured keepsake for many years to come!

Posted 1 year ago

“Something in your web led me to believe I could use kerpsyer to convert iMessage to pdf or text. Apparently not possible and not possible with a very long thread. I have no need of a printed book, so the app is gone.”

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Posted 1 year ago

Mark - sorry if something about our website mislead you. But, Keepster specializes in allowing you to make professionally printed books from your iMessages or Whatsapp chats. We have the option to purchase a PDF as an add-on so you have a digital copy of your Keepster Book too. Plus, you're Keepster Book can be up to 800-pages ... so, it would be possible with a very long thread. Hopefully, you reconsider. We are standing by on chat to help you if you need assistance.

Posted 1 year ago

Hello Mark, You asked for it - and we listened! It is now possible to order a PDF - without having to order a printed book! Hope you'll give it a try - and if you're satisfied would love you to update your review! As a young company, our goal is to listen to our customers in order to meet their needs, and accordingly expand the services that we offer. So if ever you have any more suggestions please do not hesitate to let us know! Many thanks! The Keepster Team

Posted 1 year ago

“love the quality came out super nice and well done”

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Posted 1 year ago

“The app is very easy to use and worth it!”

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Posted 1 year ago

“This app comes up when you google "save sms messages as pdf." This, and the description of the app is misleading. I spent over an hour getting this garbage to work and only after downloading all the messages and getting support, did it become clear that I'd have to order a book in order to get the pdfs. I am involved in an awful legal situation and didn't have the time to be misled or have my stress added to. Please advertise clearly.”

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Posted 1 year ago

We are so sorry that you found our service not to be what you were looking for. In no way do we intend to be misleading. In fact, we have taken great care on our website and in all of our advertising to use precise laguage to explain what we do: Keepster is a service to backup messages and save them as printed books. At present we also offer an option to order a digital copy of a book, as an add-on only. As a business that focuses on turning meaningful messages into keepsakes, had our Customer Support known that you were not needing to create a book, they would have gladly saved you the time.

Posted 1 year ago

“I like the app and it’s cute to create a book of text. However I strongly dislike that you can just print a pdf from the app. Books are great for the Wife and Grandma, but without the direct ability to print to PDF, it looses the appeal for us in the business world….and I believe a great revenue stream for Keepster.”

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Posted 1 year ago

Thank you for sharing that you like the idea of creating a book of texts! At present, our focus is on creating books as tangible keepsakes, with a digital copy as an add-on. We are committed to providing this unique service, taking into account how emotional or sentimental some texting conversations can be. However, we understand how important texting is in all types of contexts, so the feature to create stand-alone digital copies is already on our roadmap. Thanks again for your interest and please stay tuned!

Posted 1 year ago

“Took me several hours to prepare iTunes and go through the stages until I could use Keepster”

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Posted 1 year ago

“Been looking for a service like this for years. Glad to have found it.”

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Posted 1 year ago

Hi Oliver! This is music to our ears! Our Founder also looked around for a way to easily save and print messages in a book! So that is exactly why we now exist! Many thanks for sharing your thoughts!

Posted 1 year ago

“I had a collection of over a year of messages from a close friend of mine. She was murdered and I could do nothing for her mother who is my best friend. This app allowed me to take all those messages and create a keepsake book for her. It is beautiful and the staff helped a very non technology person make a wonderful memory. There is nothing I could say or do for my best friend, but this book is lovely. I can't thank the team enough for their efforts and helpfulness. I am so pleased with the book and my entire experience. And thankyou to Jennifer for making this possible.”

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Posted 1 year ago

Hello Kamala! Thank you for all your generous words. We are so very sorry that your need for our services arose out of such a tragic loss, but at least are glad we have been able to help you create a special keepsake for your friend's mom to keep the memories of her close. With much appreciation and kindest thoughts.

Posted 1 year ago

“I found the process of extracting my text messages from my phone to iTunes not to be difficult at all and Keepsters took it from there with no problem. I love the quality of the book, the fonts and pictures are vibrant and great quality. The service and turn around time was good too.”

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Posted 1 year ago

Hi Becky! Thanks so much for your wonderful review and for posting a video showing all the details about your Keepster book. It means the world to us that you love it! We are so incredibly grateful for your support. Many thanks again!

Posted 1 year ago

“This app is user friendly and created a book for a beloved friends mother. The team helped me tremendously with the technology. I can't thank them enough for a wonderful book.”

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Posted 1 year ago

“My books are beautifully made and great quality inside and out”

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Posted 1 year ago

Thank you Lavender! We take great pride in the quality of our books and are thrilled when we hear that our customers feel the same!

Posted 1 year ago

“I used this to save profound life changing messages from my dear older sister after she passed away. The process was easy enough to figure out. I'm sure they will add an easier way to add more than 3k messages in the future with less steps but if I can navigate it with a grief filled fog brain anyone can. The PDF option was great and helps me feel more secure I won't lose it in a fire or flood or something. It's been really helpful for my healing and i plan to do one for my girlfriend and I who have just met this last year and we are always talking how our one year iPhone thread will be cleansed soon and we wish we could preserve the first cheesy 3 months or so! Highly recommend if you want to preserve memories. The ability to flip open a book and read a really uplifting message that my sister used to send me regularly on horrible days is priceless.”

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Posted 1 year ago

Hello Amber Thank you so much for taking the time to share your very generous review, particularly during this time of great loss. Truly, this is why we do what we do, and are just so glad to have been able to help you preserve these precious messages in a Keepster book. Also, thank you for your feedback about the add-on PDF option and the capability to add more messages. We are constantly striving to make Keepster better so your feedback is very important. With appreciation and our sincerest condolences.

Posted 1 year ago

“I am sorry to rate keepster with only 1 star. It finds my tunes backup but the resulting keepster folder of messages is blank and the file size is zero. I do not know why keepster can not find any imessages in the itunes backup. I checked my icloud folder and there are no messages in icloud so I beleive that all the imessages are in the itunes backup.”

Helpful Report

Posted 1 year ago

Tad - We are sorry you are having technical difficulties with your Keepsrer backup. The reason your Keepster backup is 0.0 GB is that the iTunes backup is not in the location we expected to find it. We run into this every now and again with customers and are typically able to resolve the issue with our chat support.

Posted 1 year ago

“It was so easy and makes for an amazing amazing gift!!”

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Posted 1 year ago

Hi Makaela!, This is music to our ears! Thanks so much for letting us know. With much appreciation.

Posted 1 year ago

“I received my third keepster book in time to give my daughter for Mother’s Day. I was so delighted and impressed how it turned out. The pages , the photos and the text were so crisp and clear, and the cover was gorgeous. And the best thing was my daughter loved it and said it was a very special gift. I had kept the text messages between my daughter and I for 6 years! At one time I wondered why was I keeping them. Now I am so glad I did. Keepster came and allowed me to give my daughter a very special gift”

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Posted 1 year ago

Jane, Thank you so much for your wonderful review! Thanks so much for sharing details about the quality of the books and just so thrilled you loved your book! Also, thanks for your story about saving all those years of texts - and then turning them into a gift. We hope that you and your daughter had a very happy Mother's Day and that she loved her Keepster message book too!

Posted 1 year ago