Kenya Airways Reviews

2.00 Rating 2 Reviews
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Ordinarily I would have given you a 5 star rating. Firstly, could you start making use of the various communication lines (email, cell) in cases when you want to be extremely strict on your weight limit. Then kindly retrain your Mumbai staff on courtersy. It is not proper to tell a complaining passenger that it is fine if he is not happy with how he has been handled and can choose another airline next time - really abhored by the young man who checked me in Bom-NBO. Also please ensure flight air temp is not too high. Otherwise in-flight KQ staff all the way as always were brilliant. Asante.
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Posted 10 months ago
My domestic flight from Mombasa to Nairobi got cancelled after multiple delays. They chose not to inform us until it was too late to buy a ticket from an alternative airline. I had an international flight connection in Nairobi that I hat to pay a $525 penalty to move to the next flight. I lost a day of travel and ruined my holiday. No apology. No accomodation. No explanation. When I informed them of the connecting flight they said we can help you because you didn't book with us!?!? How would this encourage me to book with an airline that has multiple delays and cancellations and does not care about their clients.
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Posted 10 months ago
Kenya Airways is rated 2.00 based on 2 reviews