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Kiddies Kingdom Reviews

3.1 Rating 456 Reviews

52 %

of reviewers recommend Kiddies Kingdom

Company Reviews

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom 5 star review on 23rd January 2022

Kiddies Kingdom 5 star review on 23rd January 2022

Katy Rickles-McGreal

Kiddies Kingdom 5 star review on 23rd January 2022

Katy Rickles-McGreal

Kiddies Kingdom 5 star review on 23rd January 2022

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

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“Worth the money, purchasing online is more risky than you think , I was scared when I receive the item not to be what expected especially it was on sale, but as soon as I opened the box found out that it worth more than I paid , very good quality , easy to assemble just loved , only one thing is that for someone who wants small buggies this is quite big but for me is good . Absolutely recommend to buy.”

Posted 3 years ago

“Quick and easy purchase, adequate price”

Posted 3 years ago

“I haven't used the 3 in 1 travel system yet as my baby isn't due until july .. but what an awesome price and great timing for delivery.”

Posted 3 years ago

“Brilliant customer service, fast delivery and great price!”

Posted 3 years ago

“Great service! I am very happy with my Cosatto travel system purchase! Affordable price and everything is as described on the website. Fantastic communication, too - I was being kept informed on every step of the shipment/delivery process and the packages arrived even earlier than the anticipated delivery date. Thank you!”

Posted 3 years ago

“Excellent service, fast and efficient delivery.”

Posted 3 years ago

“Excellent service, cannot fault anything. Three emails within one day, confirmation, processed and then due for delivery the next day. Extremely pleased.”

Posted 3 years ago

“Quick delivery and competitive pricing. I read some negative comments to worry me but my experience was all good.”

Posted 3 years ago

“poor communication, wrong item received and struggling to send back and gain refund for wrong item. would not buy anything from this site again still waiting return postage for wrong item to be paid and a refund to be processed.”

Posted 3 years ago

“I have ordered a few items from them, one arrived on time, the other didn’t arrived at all. I’m trying to get in touch with the customer service, but they just ignore me. Order was placed on the 2nd of July and toady is 22nd and I haven’t heard anything from them. So if you need something urgently do not order from them.”

Posted 3 years ago

“Great website Easy to use Great prices”

Posted 3 years ago

“Terrible company !! DO NOT USE !! Ordered a car seat that we needed urgently. Website requested it was in stock and paid £30 for next day delivery. Received e-mail confirmation and 30 mins later advised it was no-longer in stock. ZERO response to e-mail. Been over a week now. Disgraceful !!! AVOID AT ALL COSTS !!”

Posted 3 years ago

“Ordered some items online - took ages to arrive and they kept bumping the delivery date. Arrived in January and a rocker I bought for £80 fell apart (the mobile snapping, falling and hitting my son). The base also fell apart meaning I had to secure it with electrical tape. Notified them in April (four months after delivery) that it was broken. Keep putting off resolving it - didn't get back to me for a month and said its not their responsibility to fix it. I had to remind them that items are covered by a 6 month protection - this is black and white consumer law. Now because they have stalled getting back to me regarding a resolution they are saying its over the 6 months. It is not over the six months - its still only 5 months. However I reported the issue 4 months in. I wouldn't waste my money there. Im prepared to take this further out of sheer principle.”

Posted 3 years ago

“I purchased a silver cross 11 piece travel system, it said 5-10 days delivery.. after no contact for over a week I emailed and they said it would be dispatched early July... baby due in June! 😳 after several emails, they finally replied and said they would refund me... still waiting on the refund after a week 🤷‍♂️ I don’t think this company can operate during this pandemic, so to save you any stress, I would give it a miss!”

Posted 3 years ago

“Ordered a dolls Pram on 12/05/20 was told 5-10 day delivery on the 11th day received a message saying they would not have it in warehouse until mid June and then would have to be posted to me so would be looking end of June to receive item. Needless to say order cancelled”

Posted 3 years ago

“I would avoid using at the moment. Usually a great company, since the covid-19 crisis it has not been able to cope with the increase in demand. The customer service team is not taking calls and they do not respond to emails quickly. My item was in stock and set for next day delivery but never arrived. The customer service team were not responding to my communications and having read other reviews was I worried I had just lost my money to a silent company. It was not until I emailed the MD that I got a response. Then it transpired my item had never actually been dispatched despite receiving automated emails to the contrary. Item finally arrived the day after the customer service team made contact. I would buy elsewhere at the moment, and expect longs delays and hassle if you do buy from here.”

Posted 3 years ago

“DO NOT USE this company. They sent me faulty item and when I asked for return they responded asking for video if the item and then they will forward that to manufacturer under my warranty. Since then I followed up with so many emails but they haven’t responded. This is not what supposed to happen in case of faulty item. They should simply get it picked or ask me to return for full refund or replaced immediately. They are scammers and customers services is rubbish.”

Posted 3 years ago

“DO NOT USE THIS COMPANY!!! I placed an order with the understanding it would take 5-10 days delivery and OVER A MONTH on I have not received a single item of my order and have received very sparse and poor quality of customer service. DO NOT BE FOOLED BY THE TRUSTPILOT RATING. Absolute Mickey Mouse company- avoid at all costs!”

Posted 3 years ago

“Do not use this company! I ordered 2 balance bikes as presents. The delivery was 10- 15 days, its been 10 days I have not received any information about my items being dispatched. The customer services advisers are working from home and do not respond to emails. I am going to have two very disappointed little boys. I feel very let down and annoyed.”

Posted 3 years ago

“I paid 130 pounds 3 weeks ago for a chicco chair that was supposed to be delivered by thr 20th May. Contacted them but have not come back to me. Have no way to knoq whether I will receive the chair or a way to get a refund. So far they have taken a 130 payment in exchange for nothing. Feel robbed.”

Posted 3 years ago

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Kiddies Kingdom is rated 3.1 based on 456 reviews