KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.47

2.5 Rating 153 Reviews

35 %

of reviewers recommend KILLSTAR

Company Reviews

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Metrics

2.5

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

Edith

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

Anonymous

Anonymous // 01/01/2019

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“Very attentive and responsive specialists.”

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Posted 1 year ago

“Very attentive and responsive specialists.”

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Posted 1 year ago

“Absolutely love Killstar. I'm still learning about their sizing, it's a little confusing however the quality is everything. All the clothes I have are so soft, I will say a bit heavy though. Anyway 10/10 highly recommended”

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Posted 1 year ago

“I just received my Brimstone handbag and it is fabulous! I love it! It is made perfectly, wrapped (the strap separately so it's in perfect condition) and packaged beautifully. The bag is so awesome-as I knew it would be! I was so excited to see it! Better in person-and for the record-I love goats! This bag rocks! Thank you!”

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Posted 2 years ago

“Good quality and I love the occult artwork. I haven't had any issues with shipping or incorrect items. Have gotten all my items within 5 days of ordering and have ordered multiple times.”

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Posted 3 years ago

“Great quality for the price, good fit, one of my fav brands.”

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Posted 3 years ago

“I'm really confused about those bad reviews. I order a lot there and I'm happy with it. There's nearly always a few things I return but mostly I'm content and Killstar is my favorite european Gothshop!”

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Posted 3 years ago

“Every time I order from them it arrives on time. The one time I had a problem with a factory error on a blanket; I messaged asking if I could send it back for an exchange even if I didn’t have the original packaging. They responded quickly and said there was no need to return it, and that they’d already sent a new replacement. Got it pretty quickly and am very happy with it.”

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Posted 3 years ago

“Bought these from kill star arrived on time sizing good definitely by again I do wish to know if shoe sizing is accurate or is smaller or larger”

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Posted 4 years ago

“perfect quality”

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Posted 4 years ago

“Ok first of all, I'm buying KILLSTAR since I'm like 14 and I even own and wear - to this day (almost 10 years later) - each single piece I've bought back then. The quality is amazing, the designs are amazing and they never seem to disappoint me! The lads and lasses working there are such sweethearts. One lovely lady named Emily was so kind to send me another strap for my bag, because mine was broken after a few months and I mean they could just have said no - which I would totally understand, since I bought the bag weeks ago! - but they didn't! That's what I call a bloody good customer service!”

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Posted 5 years ago

“I have bought multiple items from Killstar, so far, things ranging between lifestyle products, to dresses, to bags, and accessories... And let me tell you this, they are all amazing. The quality of the items are always up to the highest standards, and if ever there is any sort of a mistake, the team is amazing, kind, and dedicated to solving your problem as soon, and as efficiently as possible. I am very satisfied with my babies from Killstar and I can't wait to be able to get more goodies from them. #StudentBudget :P A huge thank you to Killstar UK team for being so great!”

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Posted 5 years ago

“Bought a few items in their sale, one of the items being a beautiful coat. Whilst wearing I noticed that one of the pockets had opened up into the lining of the coat. Contacted the support team and received a response from Emily very promptly. They gave me the option of an exchange or partial refund in the form of store credit to cover the cost of repairs. Emily then sent me a freepost label to return the coat for exchange and were understanding to the fact that I did not have the original packaging. The whole experience was pleasant and stress free as when I first discovered the fault I was worried as returns processes and dealing with customer service can often be hassle so many thanks to Emily for making the process so easy I love shopping with Killstar as their items are so beautiful and different. I am often very impressed with what I receive. There have been a few times where the sizing has been a little off or the quality is not as it looks in the picture however this is downfall of shopping online and does not reflect the overall rating of the store. Looking forward to future purchases.”

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Posted 5 years ago

“Their products are really just stunning. I've always been happy with the quality and the fabric they use. The style is so unique and I couldn't find any other shop that offered anything in this particular style. Also I was very surprised how good their costumer service is. I just had a small issue with one piece and they immediately sent me a replacement for it the day after I messaged them.”

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Posted 5 years ago

“Great site , purchased a few things now , and love them ! The velvet pouch with the jewellery is the best !”

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Posted 5 years ago

“I absolutely love Killstar! The items are really different and if you want unusual clothing and homeware other than the norm then this is the shop for you. Excellent customer service too. Can't recommend enough :-)”

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Posted 5 years ago

“Amazing package and was here less then a week ♡”

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Posted 5 years ago

“Killstar is a very good brand ! Many of their products are a good quality like bags, vegan leather jackets or T-shirts. Dark and very modern ! The customer service is very sympathetic and speedy when you need to ask some questions. A fucking cool brand !”

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Posted 5 years ago

“The best shop in the world ! My favorite ! What else ? Don't hesitate to order ! You will not be disappointed ;)”

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Posted 5 years ago

“Sorry, my text was cut off,so here everything: I ordered several times, I really really like the clothes, the accessoires and omg the boots. Problems are solved very quickly and kindly, for example once I accidently ordered the wrong size and my message was answered very fast and the problem solved at once. I will definitely order again and again, sorry account ;), and can only recommend them.”

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Posted 5 years ago

KILLSTAR is rated 2.5 based on 153 reviews