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Kings Road Merch Reviews

4.1 Rating 1,498 Reviews

74 %

of reviewers recommend Kings Road Merch

Company Reviews

Product Reviews

4.1

Based on 1,498 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5

About Kings Road Merch:

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.

Visit Website

Phone:

+1-323-244-4728

Email:

info@kingsroadmerch.com

Location:

Kings Road Merch 1520 Knowles Ave
Los Angeles
90063

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 16th April 2024

Kings Road Merch 5 star review on 1st April 2024

Kings Road Merch 5 star review on 31st March 2024

Kings Road Merch 5 star review on 2nd March 2024

Kings Road Merch 5 star review on 24th February 2024

Kings Road Merch 5 star review on 23rd February 2024

26

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my item. I got a shipping notification but it was never actually shipped and for months now I keep getting told the item is in transit to a new facility. Nobody seems to actually care. I just keep getting the same noncommittal message. I feel like any other reputable business would have done something more than minimal effort to make this right after many months of a missing/unsent/who knows what's happening with it item.”

Posted 6 months ago

Hello, apologies for the delay with your order. We do very much care about your order and the replacement copy of your record should be shipping out soon. We shipped your order before we started moving our warehouse but it looks like USPS lost the package before scanning it into their system. We put in a replacement order but by that time we had already started the move and your item was unavailable to ship from our old warehouse. It hasn't been received at our new warehouse yet but should be soon. As soon as it's received we'll get your order shipped out. We're receiving thousands of items a day at our new warehouse and more and more orders are shipping out from there. Again, apologies for the delay and we'll get your order shipped out soon. Thank you!

Posted 6 months ago

“You did a great job at ripping me off!! I made 2 separate orders back in February or march. I emailed you about it you said it would come in may it is now July and I haven’t received anything. No merchandise no emails saying it shipped or got delivered. Nothing!! WTF! Really horrible customer service. Can I get my money back?!”

Posted 1 year ago

Hello, it looks like your first order shipped but was lost in transit. I didn't see any emails in our system from you about this but we'll get this shipped out again to you right away. The other order seems to have had some issues and our customer service will be emailing you shortly to sort that out with you. Apologies for any inconvenience here, we'll get this and we'll get everything sorted out with your orders right away. Thank you!

Posted 1 year ago

“I have shopped with Kings Road Merch so many times and I am always extremely satisfied!! Not to mention Kings Road Merch Has THE ABSOLUTE BEST CUSTOMER SERVICE and care!!! They handled everything SUPER professionally and quickly. I am looking forward to making future purchases with them!”

Posted 3 years ago

“The shipping on items took forever. I understand the stuff that’s going on but waiting 4 weeks for an item to be shipped is ridiculous.”

Posted 3 years ago

Hello, we appreciate your order and yes things are a little backed up right now with everything going on but are shipping orders out as quickly as we can. Thank you!

Posted 3 years ago

“I’m still waiting for My stuff since 2 months Now.”

Posted 3 years ago

Hello, it looks like your order was placed on 5/2 and was delivered to you on 5/28, not quite 2 months...not even 1 month. We hope you are enjoying the hoodie though! Thank you for the order.

Posted 3 years ago

“Ordered a frozen soul hoodie from the back to cool sale back in August. It never arrived still waiting no response from sending emails either.”

Posted 6 months ago

Hello, your order will be shipping soon. We've got a notice up in the store to alert everyone about the delays as we move warehouses. The hoodie you ordered is waiting to be received at our new warehouse and it will ship out as soon as we have it in stock. It looks like the email you sent on 8/17 about this was responded to on the same day with this information. Apologies for the delay, we're getting through this move and shipped out all orders as quickly as possible. Thank you.

Posted 6 months ago

“2 items have yet to be shipped, it’s been 6+ weeks. Emailed and they said they are moving and orders are slow. I think that’s ridiculous”

Posted 6 months ago

Hello, your order should be shipping out soon. Apologies for the delay but like you said we're in the middle of moving our entire warehouse and every single product we carry so it just takes time to get everything received at our new warehouse. As soon as the shirt you ordered is received, it will be shipped out right away. We're getting more items received and orders shipped out every day. It shouldn't be much longer before yours ships and we appreciate your patience. Thank you!

Posted 6 months ago

“I placed my order on September 10th, and here it is September 26th, and they haven't even finished my order so they could ship it out.”

Posted 6 months ago

Hello, there is a pop up notice in all of the stores about a delay with orders currently as we move warehouses. The item you ordered is in transit to our new warehouse and as soon as it's received there, your order will ship out. Thank you.

Posted 6 months ago

“placed an order and it got delayed several times, after I while I couldnt access my account to see the status, sent an email and never heard back. disputed the charge with my bank already, not buyin from you again”

Posted 8 months ago

Hello, apologies for the delay with your order. Your email was responded to weeks ago with a tracking number for your order. Not sure if you missed that email or not but you should have your order now. If there's anything else we can help you with, please let us know. Thank you.

Posted 8 months ago

“Here's the thing...my girlfriend and I love the show and have bought merch a few times now. Idk why but every time I try to buy her a surprise gift (Bday, Christmas,etc...) There's always something going on with your warehouse and to follow adds a delay to my order. Again, love the show, the merch is quality, but I wish I the next time I order some merch... it'll get to me in a timely manner with no delays.”

Posted 8 months ago

Hello, apologies for any delays you've experienced with your orders in the past. We are always working to get all the items we carry in stock as quickly as possible. Sometimes there are manufacturer delays when items are being produced. When this happens we always email the customers to inform them of the delay so they know what's going on with their order. We're glad you love the show and we appreciate your business. If you ever have any questions about your order feel free to email us at support@kingsroadmerch.com and we'll be happy to give you an update. Thank you.

Posted 8 months ago

“Terrible customer service from Kings Road Merch. I preordered an album from Kings Road and I received a shipment notification. The shipment was marked as pre-shipment, label created and stayed that way for three weeks. When I reached out to Kings Road via email I received no response. I then reached out via their Facebook Messenger, which elicited a response within 30 minutes asking for the order number. I immediately sent the order number and then received no response for over 24 hours. When I responded asking what was happening, I received a response that customer service was working on the issue. That was a week ago, with no response at all from Kings Road. I will never use this service again. I could have ordered from another company and had the album almost a month ago.”

Posted 10 months ago

Hello, your order was originally shipped out on 5/6 but it looks like USPS must have lost the package before they ever checked it in. Since it was shipped media mail, it's not uncommon for these packages to take a few weeks to be delivered, sometimes the tracking never updates and then randomly just gets delivered. We had responded to let you know about this and to see if it showed up and once we knew it was lost we issued a replacement order. Before that could be shipped you wanted the order canceled and refunded so we issued a full refund on your order. Apologies for the inconvenience with this order but once a package leaves our warehouse we have no control over how the carrier handles the package. Unfortunately, this one got lost and we were happy to issue a replacement order but since you would rather have a refund we processed that right away once it was requested. Thank you.

Posted 10 months ago

“I've ordered from your company several times and my only complaint is how you package vinyl records. I ordered 2 Liz Phair records and they were packaged poorly and the corners were damaged and the inner record sleeves tore. Your packaging for clothing is fine but your records could be packed a little better.”

Posted 1 year ago

Hello, we actually don't sell any Liz Phair vinyl or merch. It looks like your ordered from Rancid items from us though, we hope you enjoy those. If there's anything we can help you with regarding your Rancid order, please feel free to reach out to us. Thanks!

Posted 1 year ago

“Terrible communication. The LP was delayed forever, and I always had to reach out to Kings Merch for an update. Figuring out how to contact you was hard and I just felt as if I was dismissed. On the positive side, I did get the LP, but nearly 10 months after I paid for it.”

Posted 1 year ago

Hello, we sent out multiple emails about this record and the delays. Unfortunately, we're at the mercy of the pressing plant when it comes to vinyl and sometimes records are delayed longer than expected. It looks like all 3 of your emails to us asking for updates on the record were responded to in a timely manner as well. Apologies, this took so long but we shipped them out as soon as they landed at our warehouse. We're glad you have the album now and hope you're enjoying it. We appreciate you placing an order with us. Thank you.

Posted 1 year ago

“Your shipping is ridiculously overpriced and you know it.”

Posted 1 year ago

Hello, it looks like you were charged $5.15 for shipping on your order which seems to be correct for a package being shipped from one coast to the other. Our shipping rates come from the carrier and are based on the weight of the package and shipping method. We appreciate your business and hope you enjoy the record you purchased. Thank you!

Posted 1 year ago

“My item never arrived”

Posted 1 year ago

Hello, We shipped this order out back in February but based on the tracking it looks like USPS never delivered it. We never got an email about this order or we would have reshipped it to you sooner. We'll send you a replacement order. If you ever have any issues with an order, please reach out to us and we'll get you taken care of. Thank you.

Posted 1 year ago

“I was pumped for a review in my email, despite no indication of what it is that I ordered or when. Only a retailer with no idea of what on earth they are doing would do this. One star.”

Posted 1 year ago

“Order was delivered to the wrong address. Never received my order”

Posted 1 year ago

Hello, the tracking shows it was delivered to you and we don't have any emails from you letting us know you didn't receive this order. It looks like we still have some copies in stock though so we'll re-ship this order to you. If this happens in the future, just email us at support@kingsroadmerch.com and we'll take care of the problem. Thank you.

Posted 1 year ago

“Took forever, customer service wasn't very helpful. Got what I ordered though, eventually.”

Posted 1 year ago

Hello, after looking at your order, everything seems fine on our end and I'm not seeing any emails from you checking on it with our customer service. It looks like your order was placed on 8/6 which was a Saturday and it shipped out early the following week. The tracking shows it was delivered 3 days after it shipped. We appreciate your order and if there's anything we can help you with, please let us know. Thank you!

Posted 1 year ago

“I will never order from this company again. I received the wrong size on one of the shirts I ordered, & my card was compromised after using it to place that order. Upon attempting to contact customer service, I received no response. Nothing... Luckily, I was able to get the fraudulent charges reversed but lesson learned. *Do not recommend*”

Posted 1 year ago

Hello, your card was not compromised from using it in any of our stores. Our site is encrypted, all of our payment processing is encrypted and we don't store your card info in our system. No one on our side can see your credit card info once you've used it to make a purchase with us. We received an email from you saying that your order was late but when we looked up your order status it showed it had already delivered. Your order shipped a few days after it was placed and then delivered a few more days after it shipped. There was no mention of anything you received being the wrong size in your email. If you did receive an incorrect size, please let us know and we'll be happy to fix this for you. Thank you for your order.

Posted 1 year ago

“To be blatantly honest, I’ll probably never order from you again. I bought a patch basically out of frustration due to the lack of quality Rancid patches on the market. For one 3x1 inch patch it was like $12… The shipping was way to much for a nothing sized patch that could have gone in the mail with a few stamps.. And the communication of the order was frustrating. I felt like the order was in limbo. And I was being very patient, because I know not everyone is Amazon. My wife ordered Bad Religion stuff for my birthday a 3 weeks in advance and had the same experience. So yeah, I probably won’t be buying from you again, well in less I get insanely frustrated with a product search and have the coin to over pay for the product.”

Posted 1 year ago

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Kings Road Merch is rated 4.1 based on 1,498 reviews