Kinguin Reviews

1.8 Rating 20 Reviews
20 %
of reviewers recommend Kinguin
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Kinguin 1 star review on 28th December 2023
Jose Brito
Kinguin 1 star review on 28th December 2023
Jose Brito
Kinguin 1 star review on 15th October 2023
Jan
Kinguin 1 star review on 15th October 2023
Jan
Kinguin 1 star review on 15th October 2023
Jan
Kinguin 1 star review on 29th August 2023
Chad
Kinguin 1 star review on 22nd February 2021
Hans Beck
Anonymous
Anonymous  // 01/01/2019
1
Jose Brito
I made a purchase from Kinguin (MSFS20202) December 21, 2023, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin. I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download at all and the provided key was not valid since the beginning. I strongly advise for the possibility of being plundered of your money when buying from this company.
Kinguin 1 star review on 28th December 2023 Kinguin 1 star review on 28th December 2023
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Posted 3 months ago
1
Jan
I tried buying Minecraft from Kinguin. Unfortunately I didn't read information that I will be buying account credentials rather than real key to a game, but I bought such key from other site like that and I didn't think twice. Account credentials came with a credentials to the bind email. Account credentials of minecraft's account(not bind email account)didn't work, so I checked bind email and I could see that someoe changed the alais and password to the minecraft account. I created a ticket, provided SS and information where is the issue. Seller and the customer support say that I had to change the account credentials although the date that the credentials where changed is before the day I bought the game. Purchase date is visible on the ticket.
Kinguin 1 star review on 15th October 2023 Kinguin 1 star review on 15th October 2023 Kinguin 1 star review on 15th October 2023
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Posted 5 months ago
1
Chad
They clearly suck and now they are showing me emails I never sent with someone else’s email Activated my PlayStation account. I don’t know about you, but do you email the company showing you activated It if it worked? I don’t. These people are stupid and refuse to ghee me my $10 back for wasting my time and stealing money
Kinguin 1 star review on 29th August 2023
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Posted 6 months ago
1
Hans Beck
Be aware of the kinguin website. Their marketplace is frauding on their customers. I purchased several products using paysafecard, and once I created order with reasonable price it became "on hold". They blocked my order, and all I got is endless blunt excuses from support, that aimed only for evading the fulfillment of order completion or moneyback. I contacted customer support and they illegally asked me to provide paysafecard vouchers photos with paper note "for kinguin" as "proof" that i really own money i used, to complete my order. This violates PSC rules, because it’s strictly prohibited to share PSC vouchers with ANYONE. However, I kindly provided them with requested data. but they asked me to provide it again in a different visual form. "Final verification" is a lie. After my multiple complaints on illegal actions of kinguin - support requested my personal identity documents with handwritten order number, with promise that this is "final verification". I provided this data, but - they requested it again in different form. Second "final verification" is a lie. Now they requested a selfie from me holding my ID in one hand and a piece of paper with „kinguin“ in the other hand. Apart from the fact, that this third weird request has surely absolutely nothing to do with a proof of paysafecards belonging to me, I simply don’t have the third hand which could hold my smartphone during this acrobatic challenge. Kinguin has answered it like that: "We understand that this request might be troublesome but it should be the final step of verifying your order". Paysafecard by itself - is an anonymous payment method, but kinguin think different - and make it mostly compromised method for user identity. Every "verification request" is a fraud scheme of kinguin, to easily achieve and block your money forever. Paysafecard is anonymous payment method and Kinguin use this, because most of PSC owners don't wish to reveal their identity, and a good opportunity to steal the money by Kinguin. They refused to make any kind of chargeback, and all I get is a new and new "verification requirements", all of them is illegal. I was not willing to accept that kind of excessive verification and requested a refund via bank wire and wanted to provide my IBAN for the money transfer. That also has been declined by support explaining that such a refund to my bank account would be a violation of the rule of avoidance of money laundering and a refund via paysafecard is technically impossible and there is no other way to solve this problem besides of following their requirements for endless amount of weird verifications. That means to me as customer that the only possible alternative to that kind of excessively blackmailing verification process could be a total waiver of the whole payment amount without any return service. If you wish to lose your money, make your private confidential identity and financial data publicly accessible - welcome to kinguin, they know how to do it, and will help you with that. I add video proof that is available by link: https://vimeo.com/514655250
Kinguin 1 star review on 22nd February 2021
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Posted 3 years ago
Kinguin is rated 1.8 based on 20 reviews