“Practically every item I have bought I've had to repair, a fairly new acquisition even had a hole in the pocket before I'd even worn it ! No more business from me I'm afraid.”
“I've used kitandkaboodal a few times, with varying satisfaction.
I needed an outfit for going away, and put in an order in Thursday AM for £75. The website stated i would receive the items the next day, so I opted to pay for 'Express' delivery although I was entitled of the free delivery.
I received an email on Thursday saying parcel had been dispatched and tracking would follow. It's now Saturday and I have still not been given tracking details. I've emailed and called, to no avail. The woman on the phone has the audacity to tell me there was no Epress delivery option, so I emailed a screen shot to prove my point. No response.
So I'm spending a second day at home waiting for a parcel, that may, or may not have been sent.
I will not be using this company again.”
“I called the company because my parcel hadn't arrived. However when I spoke to Someone at Kit and Kaboodle I was informed my parcel was delivered and sent a photo, however it wasn't my house. The person I spoke to defended the delivery company DPD and made all sorts of excuses for them. I was then told they would try and contact the delivery driver but if I hadn't heard by Monday to let them know. I said I wasn't prepared to wait over the weekend and made it clear I am their customer not DPD and its my well earned money they had. when I said if I hadn't got my parcel this afternoon I would like a refund I was told I was threatening. It was their defence of the delivery company that really irked me. Fortunately the person who had my parcel knew me and brought it to me. Kit and Kaboodle have the worst customer service and they make customers wait at least two weeks for refunds on returned items. I will never buy again.”
“Kit & Kaboodle work hard to encourage customers to look and purchase their clothing, in a unique way.
Encouraging customers to wear and share their photos. It's like being part of an online family! The clothing is of good quality and fits almost everyone. Great company!”
“I have been wearing kit and kaboodle clothes from the last few years . They are so beautiful and comfortable.i can honestly say i have never sent a single item back , the quality and size are always amazing.”
“Awful cheap items that re badly made , poor customer service who deliberately delay getting back to you and then they charge you to return them.
Items that cost £40 are worth about £5 awful clothes!”