Kiwi.com Reviews

1.1 Rating 1,099 Reviews
2 %
of reviewers recommend Kiwi.com
1.1
Based on 1,099 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Kiwi.com 1 star review on 26th March 2024
Maria Mandaliou
Kiwi.com 1 star review on 28th February 2024
J Chan
Kiwi.com 1 star review on 28th February 2024
Theodora Martinou
Kiwi.com 1 star review on 25th February 2024
Kimberly Welker
Kiwi.com 1 star review on 2nd February 2024
Shehab
Kiwi.com 1 star review on 6th January 2024
Anonymous
Kiwi.com 1 star review on 22nd December 2023
Martin /London
129
Anonymous
Anonymous  // 01/01/2019
th company is verry good
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Posted 2 months ago
Kiwi.com customer service is responsive and helpful. Its competitive pricing and efficient delivery enhance the overall user experience. However, clearer return and refund policies could benefit users.
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Posted 4 months ago
All good experiences for me thank you
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Posted 1 year ago
Booked tickets on Kiwi.com for a trip from Spain to Prague. I really liked the fact that I was checked in by Kiwi automatically, so I didn't have to worry about anything when I got to the airport, and also received SMS with my gate number even before they become available on the airport screens during my transfer in Madrid!
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Posted 1 year ago
I was a bit afraid because of reviews, but everything was great, I bought four tickets (transfer flights) and got every ticket 24 hours before flight. Tried to use helpdesk platform - I got message like in 2mins. I guess you pay the price (which is low) but you need to be prepared for two things: 1. If you have transfer flights, be aware of time, do not book second flight less than 3 hours after your first flight. You can miss it. 2. Just know: if you paying cheap tickets, do not expect refund. I was checking updates and info in kiwi app constantly therefore did not experienced any problems. Moreover had no issues with raynair - got the tickets with QR code 😄 also, forgot to mention, fill check in details as soon as app will let you to do it!
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Posted 1 year ago
For me all went perfect! I was afraid after reading all the reviews about the company but they even sent me the boarding pass earlier. Just the baggage i bought in the airport because the app was having the price of 99€ for an cabin bag and i bought it for 20 € on the airport
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Posted 1 year ago
Kiwi checked us in on times for both flights and had no problems
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Posted 1 year ago
Excellent service, kept well informed and great flight price
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Posted 1 year ago
I found a ticket from Eastern Europe to Cincinnati with three flights (this is normal) for $300. Usually, on the off months I pay between $600-$900 and during peak months I pay between $1k-$1.2k. Reading all of the reviews, and having a horrible experience with BravoFly, I was 1000% skeptical and worried. I think I didn't have a bad experience because there were no cancelations with any of my flights since I bought it about 10 days before departure. I didn't have to communicate with anyone from their team, everything went pretty normal. My review is that they saved me money and I was able to get from point A to point B. I will definitely continue using them for my flights.
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Posted 2 years ago
Kiwi got me to Hong Kong during what is now the height of the pandemic (so far) and it was a pretty complicated procedure but Kiwi was very helpful every step of the way. Kiwi provides a one time change/cancel policy just the same as booking through an airline directly. I was worried because of some of the reviews that people wrote, but Kiwi was very helpful and reliable. Thank you Kiwi for helping me on my journey!!
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Posted 2 years ago
I am frequent traveler, doing over 40 flights per year, and I have been regularly using Kiwi.com when I search for connections, or do complex planning for multiple cities. It seems that this review site is not giving proper credit to Kiwi.com, and I am appalled by all these bad reviews. I had a few issues with my tickets cancelled, and they do return money, though, with bigger delay compared to some airlines. And since the COVID-19, all travel industry is in a big mess, so I am not surprised that they are not replying, and dealing with fast enough.
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Posted 3 years ago
Kiwi, from a-z handled my ticket problems most professionally. Starting with Mary in Figi, than Kirk in Manila and now with Tevin MDUDUZI. I am trained in interviewing myself, Ph. D. from the U of Missouri in Counseling Psychology. Thomas Irving DeVol, Ph. D., Writing Missionary, Davao City, Philippines
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Posted 6 years ago
satisfactory.Nahtely was very helpfull Thanks
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Posted 6 years ago
I missed my flight from London to Dulles so I booked another flight that night thru Kiwi...The only problem I had was how long it took them to send me a confirmation code so I could get my boarding pass...I booked the flight around 11pm amd didnt get the code until 10am ...the flight left at 1pm...
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Posted 1 year ago
Thanks to Guarantee team for organising us an alternative route home and accommodation after our first flight was delayed and the rest of the trip collapsed because of that. Reading such bad reviews we were dreading the worst but after few obstacles all was sorted. Yes it took some time and patience because we received an alternative route confirmation after 5 hours of waiting in hot and busy airport with children. And during that time I was the one regularly calling them and asking for updates and various other questions that came up because of the situation.So in the future would be nice for team to communicate a bit more with customers when sorting their issues.
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Posted 1 year ago
I booked multi cities thru Kiwi accidentally then read a lot of negative comments against it.i thought i was rip off by kiwi but it wasn't at all .it provided me very good service and sent me boarding pass earlier.i can checkin without doing anything,just wait and kiwi managed everything for me .i love it and i can verify myself i m no ralated to KiWi at all , my booking was Londo to Helsin to Riga then London,all of which are successful.i m so happy
Kiwi.com 4 star review on 27th April 2022
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Posted 1 year ago
Buyed to tickets with Kiwi and just then notice all of this bad reviews. Just want to let you know that everything went fine with my flights although I was a bit scared with everything I read on internet. I recommend you to get the credentials wich kiwi used to book your flight. If you have that and you can check in by yourself at the flight company website, you’re good to go. Don't worry about all these bad reviews and enjoy your trip 🙂 Also, client support replied me super quick when I requested the credentials! Can't complain.
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Posted 2 years ago
Wasted a lot of time as the PNR number isn't issued on the ticked. Terminal not mentioned either. Wasted time and money
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Posted 3 days ago
I booked through Kiwi.com however after checking the reviews was very sceptical. I tried to get in touch via message through their app however they did not reply. I also left multiple comments and messages on social media and they failed to respond. I instead tried calling however due to my flight not being within 14 days this was impossible. Once it was within 14 days I managed to call them to ask for the carrier details to which they sent almost immediately. I checked and verified my Ryanair flight and one issue that occurred was that the forename and middle name were put into the forename only box according to Ryanair, which is incorrect. I had to have this manually changed by Ryanair themselves. What really let them down was just the lack of customer service. A holiday is meant to be a pleasant experience that people tend to go out of their way to earn for. The least that can be done is to provide valued reassurance.
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Posted 1 year ago
The company is not always legally authorised to sell flights on behalf of airlines. I booked Ryanair though Kiwi, thinking I was getting a great deal. The reality was I had a worried ½ an hour on the Ryanair website, re- registering the flight details because Kiwi hadn't used my email address to book the flight, and also a different booking reference. Took a while to skim through the Kiwi site to find the correct info, but had I not checked straight away, I would have potentially had to pay additional fees to Ryanair. My advice, if something looks too good to be true, it probably is. Book direct or with a more reputable cost cutting company.
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Posted 4 months ago
Kiwi.com is rated 1.1 based on 1,099 reviews