Kohl's Reviews

1.8 Rating 354 Reviews
19 %
of reviewers recommend Kohl's
1.8
Based on 354 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Kohl's 1 star review on 3rd February 2024
Mariya
Kohl's 1 star review on 3rd February 2024
Mariya
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
Kohl's 1 star review on 22nd December 2022
Anonymous
26
Anonymous
Anonymous  // 01/01/2019
Ordered from Kohls.com and one of the items was bath towels on clearance for .62. Well they had 17 of them so I bought them all. Now I knew they had 17 and it may be a few short but they only shipped me 2. That's 2 of 17 and says partially shipped. Well 2 weeks after delivery was supposed to be made I called to see what was going on as I don't mind waiting for that price but I was given no communication from kohls about the remainder of order which I had been charged for completely. When I called they said I never paid for order until I gave them the order number and told them it's on my Kohl's card. Well after all this they said we won't replace them we will only issue a refund cause they did not believe the price on their own website. My main problem with Kohl's is that they did not have the product but yet for 2 weeks after delivery was supposed to be made I was not contacted by Kohl's to rectify whether they will refund or ship. So I believe Kohl's was going to say nothing and keep my money. I call that FRAUD
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Posted 4 days ago
Hardest payment website EVER!
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Posted 5 days ago
Never again will I shop Kohl’s online !!! Order confirmation came within 1 minute of order and was wrong shipping address, I immediately tried to cancel & or talk with someone to change address & it said too late already shipped & it was impossible to talk to someone, this is BS and a horrible way to do business
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Posted 1 week ago
Kohls customer service for my credit card were very liars and made fun of me, they hung up on me and closed my account for a bad payment because I wanted to make payments and they canceled my account and I asked for a supervisor and the same person Sandra said she was the supervisor but she left the phone silent and said I'm going to ask for a supervisor and it was she herself who answered as the supervisor. I am a customer who bought and always pay well with electronic payments, it's just that I got sick and couldn't pay in November
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Posted 1 month ago
Worst website ever. I never hv any kohls cash even though I earn it. WEBSITES A JOKE..overall crappy
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Posted 1 month ago
Hi, Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can’t get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don’t care about customers.
Kohl's 1 star review on 3rd February 2024 Kohl's 1 star review on 3rd February 2024
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Posted 1 month ago
Kohl's stores are great, but their online ordering site is awful. I waited two weeks for a package that got delivered to the wrong address. Then when I called to ask for a refund, I was told I had to wait an additonal six days for maybe getting my money back. I had to reorder the items online and call my credit card company, who no questions asked refunded my money back to my card. So disappointed in Kohl's.com.
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Posted 1 month ago
The Kohls stores are amazing. Kohls.com on the other hand is terrible. I ordered an item for Christmas on November 21. It says it was to be delivered on Nov 27. The tracking said it was 30 min away from my house on November 27 for about a week. I contacted Kohks.com on December 9. They told me I could not just have the same item sent back out, but had to return it and if I wanted I could repurchase the item. I had used $50 of kohls cash so I could not repurchase the item, but they told me 3-5 days, so I just waited. After about a week of no refund I called back. Still no refund. So they then told me it would be up to 30 days. So I bought my son something else (luckily he is 21 and understands). After over 30 days I contacted them back. This time I’m told that because I didn’t use my kohls card, I had to contact my bank to get my refund and that Kohks couldn’t do anything. They said the bank was already made aware and I had to contact them. As soon as I did that I would get my kohls cash back (the amount on my debit card was $31). I asked to talk to a supervisor and then they hung up on me. My bank, of course, had no idea what they were talking about, but they are trying to stop charges on it. I will NEVER order from Kohls again. Be AWARE.
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Posted 2 months ago
Today is 1/12/2024 - I purchased 2 crossbody purses on-line on 12/30/23. They were subsequently "lost" after being scanned in by my local post office. Post office could not tell me where the package was and to place a claim with Kohls.com I called customer service and they said tracking states on 1/10 that its on its way to the next facility. It should not have to go to another facility, just to me. Kohls told me to wait after the last scan before they will consider a credit. I asked to talk to a supervisor, they said he would call - he still has not contacted me. My Kohls bills has come to pay for the purchase, which I still have not received the products ordered. ABSOLUTELY DISGUSTED WITH THEIR CUSTOMER SERVICE!
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Posted 2 months ago
Kohls Cash - what a joke!! So far this year I have had over 200 bucks in Kohls cash that I was not able to use... Totally got the runaround on the website to get them in my wallet and was not able to use. Very disappointed in their tactics. Won't be doing that again. Sad that these places do that to hard working folks!
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Posted 2 months ago
Incorrectly profiled my wife as a shoplifter. No apology and very poor attitude even after the clearly false accusation. Done with them for life and I always let others know it.
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Posted 2 months ago
I placed an order for Christmas presents on Kohls.com on November 27 2023. It never arrived. I went to the store and they said they couldn’t help me. I emailed ontrack several times and they said it’s on its way. Tracking said they received data but not package from seller. No tracking information. Automated system says on its way. It never arrived. This order was Christmas presents for a family member that came home for Christmas to no presents. I got to talk to a customer service representative finally after several attempts and being on hold for 30 minutes. After explaining the situation I was put on hold again. She then said she would cancel my order and request a refund. I said that’s it? I’m supposed to be ok that you ruined someone’s Christmas and accept no responsibility? Not even an apology. She put me on hold again and then came back and said she credited my account for compensation. I said how much and she hesitated then said $8.00 I said that’s all my business is worth to you is $8? Worst service ever
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Posted 2 months ago
Yesterday I bought a pair of shoes and noticed the following day that they were two different sizes. I took the shoes back to the Middletown store but they didn't have the matching pair. I'm assuming someone is walking around with two different sizes. They looked the shoe up online and it was out of stock. I decided to go to the Tylersville store a d they did have the size I needed. Walked up to customer service and the show is ringing up at a higher price. The customer service rep- Robert would not honor the sale price. He said I'd have to purchase the size I needed and go to the Middletown store to see if they would honor the price. I wish I would have asked for a manager because Ashely at the Middletown store was so friendly. I told her what had happened and she was so apologetic for what happened. HATS OFF TO THE MIDDLETOWN store- they are always so nice and helpful!!!
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Posted 2 months ago
Hackettstown NJ KOHLS - older guy cashier was rude. My 2 1/2 year old coughed from running around the store and he has asthma, and at the register, as we were done checking out, my son did the thumbs up and cashier thought he wanted to high five and he said under his breath, no, I’m not doing that bCuz you sound sick. WHAT THE HECK! Rude! And to say it to a little kid? Wear a mask buddy! You don’t know his health issue!
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Posted 2 months ago
Kohls sent a pair of pants with a different SKU # from the pair I purchased online. Tried to return and they wouldn't return because of wrong SKU. I called 5 times to customer service and visited store 3 times. I had to call customer service while in line at store so they could communicate on how to refund item. The customer service told the store to keep pants and they would issue refund on their end. So finally I thought problem resolved but it's been almost a month and no refund. So I called customer service about refund and they basically said sorry about your luck it shows we refunded the money but it does not show up on bank statement. So basically they stole money from me and said there is nothing you can do about it. I know why they received a 1.5 star should be 0 star. Calling attorney general office next.
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Posted 2 months ago
Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed. Had to keep my composure. If you are black please be careful at location hwy 100 West Allis Wisconsin. Stand behind review 100%. Still profiling sad to see. Please disregard the one star they don't deserve.
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Posted 3 months ago
Never again. They should get a half star. If you try and return something from Black Friday sales they will refund you the amount minus the discounts they give you for BF item, totally ridiculous, but they will let you go through the department and find an exact value item. I spent over an hour trying to find two 9.99 items and I could not even combine the two items (9.99 x 2 = $19.98) and find one item for this price (much easier to do if you think about it). Even after the store manager got involved, so I had to take two LT shirts, which do not fit regular sized men, but Kohl's has most of their men's clothes as Tall. Everything on sale at Black Friday was Tall--what a scam. Then on top of it, after I voiced my frustration with the transaction the manager, he gave me the refund Kohl's dollar speech that someone in the comments experienced. Their policy on returns is a rip-off, and I will not buy anything else from Kohl's. Theses are the rules for returns that are not clear; If Amazon gives me a discount and I return the item they refund me the line item price I paid. Kohl's takes your refunded amount and takes away the discount from the line item price and refunds the balance----not cool and deceptive marketing. Never again. Here are the reprinted rules: 1. The item must be the same price, it cannot be over and cannot be below, it MUST BE THE SAME 2. If you used a discount code then you WILL NOT be able to return the item 3. If all the of above are met then the item needs to be the EXACT SAME BRAND of the clothing item you are exchanging (this is close to impossible). Smarmy management and shady sales practices. Now I'm stuck with 2 jerseys sized LT that do not fit around the torso and can't return except for another Tall size that will not fit the torso of most men who are regular L or XL. Ironically the website infers that you can wear the LT like a regular size. Misleading and not the case.
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Posted 3 months ago
On 11/30/23 I called customer service regarding an order I placed because I was overcharged. I wanted it corrected. When I called Kohls CS no one would assist me because I "don't have a Kohls Charge Card" I attempted to explain I was overcharged and just wanted a refund for the overcharged amount. However, Kohls makes the process EXTREMELY difficult when their CSR's can't speak English well or understand English well. After being on the phone for over 82 minutes, I asked for a CSR Manager, the CSR hung up on me. I called back, re explained the issue, requested a refund, and to speak to a CSR Manager. This time I was on the phone another 46 minutes. Once again, I was hung up for requesting a CSR Manager to assist. I called a 3rd time, re explained the situation and how I've been hung up on, was over charged and asked for a CSR Manager (especially since, calls are recorded) the CSR told me there was no CSR Managers, and that my order had been completely cancelled without my knowledge and or consent. I looked on Kohls website and it did not show my order as cancelled. On 12/1/23 I called back again, I re explained the over charge, being hung up on and asked why my order didn't show on their site it was cancelled the requested both a refund for the overpayment and to speak to a CSR Manager. The call needs to be escalated at this point. I was told I will have to re order the entire order, I'm unable to use my now expired Kohls cash and 20% coupon and it will take 5-7 days for the ccard I used to be reimbursed. No wonder Kohls is going down the toilet. Kohls, as a CSR Manager myself, you need to listen to your calls, keep wait times down to a decent amount, provide proper training, and escalation options, and hire employees who can understand and speak English and other languages. God help any customer who has to deal with this company!
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Posted 3 months ago
Horrible customer service! I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade! The customer support people talk like robots, awful experience!
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Posted 3 months ago
Still waiting for items
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Posted 4 months ago
Kohl's is rated 1.8 based on 354 reviews