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Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

26

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service! I did an online purchase of $210 but the online receipt I received shows the price as $0.00, which is ridiculous enough. However, even more ridiculous thing is when I called their customer center for issuing me corrected receipt, they said it is not possible. I don't understand how come you operate a business if you can't produce a receipt correctly which is the very basic part of trade! The customer support people talk like robots, awful experience!”

Posted 4 months ago

“Still waiting for items”

Posted 5 months ago

“I purchased a suit coat for an interview, when I got home and opened the bag I found that the security tag had not been removed. I had to drive 30 min back to the store to have it taken off, when I asked about compensation for my time, fuel, and I convenience I was offered $10 Kohl’s cash. Wow very disappointing. This was 100% your error and all you can offer is $10 Kohl’s cash?”

Posted 5 months ago

“I ordered a sweater and was excited to receive it, however when the sweater arrived there were three whole on the left sleeve and a hold at the neck. Also, I ordered a couple sweaters last week which was scheduled to be delivered on Saturday, 10/14/23 and Lasership delivered the package to the wrong address. Now today, 10/17/23 and once again the package also was delivered to the wrong address. I give up on Kohl's and will no longer shop with them.”

Posted 6 months ago

“If you have store credit card open don't get married. I tried changing my name twice and they refuse to change my name even though I am providing them all information they asked. First time they saked to send a copy of the curt order with driver license or social security card I did next time they asked me to fax it to them. I spend $8 trying to fax it to them and ones again I received a letter asking me to fax the proof to them. I'm done with them. Horrible service when you need it.”

Posted 6 months ago

“At the Aurora, Illinois location, I had a negative experience with a very rude associate. When I was next in line, she told me rudely to go to the self-checkout. So I went to the self check out, and when I was there I had trouble with the machine. The same lady came by and acted like I was trying to steal something and being very rude and talking down to me. If she bad time to come by to be rude to me at the self-checkiut, she should’ve just rung me up at the desk to begin with. Worst experience ever at a Kohl’s store, please teach your associates to be treat customers with respect!!”

Posted 7 months ago

“Daniel, in customer service in Ocala,Fl, was a great help to me ordering a shirt that was not available in the store. After being yelled at by the customer behind me for taking too long, he continued to be pleasant until my order was taken care of. Thank you Daniel!”

Posted 8 months ago

“Kohls customer service is awful. Fraud detection unit is excuse to harass customers. Difficult to work with, no 2 reps will tell the same info. They approved my credit line, let me charge items, sent me a card, and immediately blocked it. Incoherent customer reps don't help. Refused to help me and different reps had different reasons. Unorganized. Go to Walmart or Target and save yourself aggravation.”

Posted 8 months ago

“They have no verification measure to check emails when you create an account. Anybody can enter anybody else's address...and bam...somebody else have an account on their site with your email address. It happened to me: sombody entered my email address to create a kohls account, for security reasons I went and changed the password so whoever did this could not get access. Getting an account deleted it's near to impossibile, once you're in you won't get out, your email is in their system, you will get promotial spam...the whole 9 yards. Chatting with ther customer support is like bouncing up a wall, they refuse to delete your account, they start asking your for your data, name, telephone number and address, I refused to give them my address and telephone number, I just told them my name but in retrospect I think I shouldn't have. They will just deactivate your account but your email and name is in the system and you will continue to get spam email without consent. I think it's ridiculous that a company do not have systems to validate email, and will refuse to delete accounts.”

Posted 8 months ago

“Kohl's continues to run 30% off coupons that are not good on most products in store or online. Seems like everything is excluded except their store brands. Their store brands are much lower quality than national store brands. Kohl's Cash is a total joke - you have to use it the following week (after the sale ends) or lose it. The stores are dated, disorganized, and dreary. I won't be back.”

Posted 8 months ago

“I made an online purchase I receive my order. It was too small. I don’t have a car. There is no store in my city. I am disabled. I explained that over and over. I asked if the email return slip can be sent to me. I was told that my purchase had to be over $300 in order for me to get a return slip. This was not stated on the online service it wasn’t stated before my money was submitted. This is unfair. It will cost me $50 $25 each way in order for me to get my money back so I will end up with six dollars this is. Horrible as a senior citizen A disabled citizen Citizen and the person that tried to help me was working from home, and the supervisor would not even talk to me open that they would understand. This is the worst treatment I have ever received. I will never ever order or come into the store again the policy needs to be changed. Or either it should be stated online there was no customer service for me at all”

Posted 8 months ago

“Not only did I waste 15 minutes of my life explaining the same situation to a customer representative called Ivan at Kohls customer service via a phone call, what country he was in I don't know, but afterwards I was sent a survey to fill out regarding Ivan which I did. I also put on that survey that I'd left a message with Kohls headquarters this same very morning being Thursday 7-20-23 asking quite clearly for someone to call me back. So the customer care support is useless and nobody in headquarters can be bothered to call you back either. What has this company come to?”

Posted 9 months ago

“Great selection, service, and location. Aleta and Israeyia were extremely helpful and friendly at the check out area. Recommended!”

Posted 9 months ago

“Poor selection of merchandise. Percentage off coupons not useable with many brands Tired, unattractive stores with unmotivated, uninformed associates.”

Posted 10 months ago

“I used to shop with Mom, we loved the J Lo clothing. I bought a Neato D9 robot vacuum for Christmas gift, it had issues, so starting in February I contacted neato, finally in June they sent back the robot, still won’t even turn on….I called kohls to exchange or get a refund, as I have my receipt….they said NOPE, they only give 180 day policy…..I said but it was a Christmas gift….TOO BAD! WTHeck! Not gonna shop there any more…Zero star review!”

Posted 10 months ago

“I have been a customer since 1995 and today I tried to log in to check my account and was told my husband had to log in. How ridiculous!!! This has been my account for 28 years and I am now told my husband had to sign in for me? This is an insult. He has his own account and I had mine. After trying for over 1 hour to get some answers, besides getting a new account, I canceled my account and will NOT shop there anymore. Very, very poor customer service and, besides, the quality at the stores has really gone down.”

Posted 10 months ago

“Selling " Pride " cloths for babies ? Truly disgusting. My first credit card was kohls .. I cut it into little pieces. I won't support those who support perverts .”

Posted 10 months ago

“As an employee it’s horrible. They pound you to get credits. It’s annoying and causes good cashiers to be pointed out if don’t get them”

Posted 11 months ago

“I went into the store to make a payment. I have always been able to walk in, give my Soc. # and make a payment. We'll. Not anymore. So. I walked out. Called their customer service phone number to make a payment by phone. I have always used my debit card for payments. Well. Not anymore. They want your bank account information. Whichbi don't carry it me. And. I'm out of town. My payment is due TODAY and they won't accept my payments. I'm highly upset. I asked the lady on the phone if they could extend my due date for a couple days then fir the fact I've tried to pay twice and this is a huge hassle now. She said no. If I get charged a late fee, call them back maybe they could remove it. Soooo utterly TICKED OFF.”

Posted 1 year ago

“Customer service is horrible, hold times are terrible. Continue to be disconnected for three days. Finally after and hour on hold and 45 minutes on chat. Reps Susan, Joseph and supervisor Sammy S.could not assist do to item now not in stock. If their hold times and disconnecting would have stopped 3 days ago. I could have received my price match as promised. The games that kohls play now are shameless!!”

Posted 1 year ago

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Kohl's is rated 1.8 based on 356 reviews