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Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 3rd February 2024

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

Kohl's 1 star review on 22nd December 2022

26

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daniel, in customer service in Ocala,Fl, was a great help to me ordering a shirt that was not available in the store. After being yelled at by the customer behind me for taking too long, he continued to be pleasant until my order was taken care of. Thank you Daniel!”

Posted 7 months ago

“Great selection, service, and location. Aleta and Israeyia were extremely helpful and friendly at the check out area. Recommended!”

Posted 9 months ago

“The Sales Associate name Katie was very hospital and accommodating on December 26 (day after Christmas) while working in the returns department. She was quite friendly and eager to help me. Katie assisted me in reordering the right size shoe Online, while I was still at the store. She assured me that it was her pleasure to help me. Please thank her again for me. Satisfied Customer, Dr. Salina B. Norton (503) 729-4093”

Posted 1 year ago

“I placed an order online it was delivered it came to my house it was nowhere to be found I called customer service help me out immediately with no problems they're replacing the product with no charge to me I can't thank them enough love shopping at Kohl's”

Posted 1 year ago

“I was in the Palm Desert location yesterday afternoon. Reyes checked my out, he was exceptionally pleasant and professional. Additionally there was a manager cheerfully greeting people and guiding them to an available checkout line. I had a very positive experience. 😃”

Posted 1 year ago

“I have rarely shopped in Kohl's over the years. I mostly didn't like the styles of the clothes. Recently I visited my sister-in-law who lives in Mechanicsville, Virginia. She has dementia and my brother said she needed clothes badly. So, I went shopping where she would always shop. Looked around the store; bought some shoes and a purse for me. Noticed, items by Laura Condon, which I really like that style, and others that I hadn't seen the other times I went shopping. When I got back to Fort Worth, Texas, I had to return some items I had bought for her in VA and they could not have been more helpful. Now I get it...I've found my favorite store! I hope things turn around for your company. I think they can. Thank you, Sandy”

Posted 1 year ago

“Good deals !”

Posted 1 year ago

“Thembi was our cashier in Albany and she was so helpful!”

Posted 1 year ago

“Kim Ti was very nice and polite”

Posted 1 year ago

“Kohl's is awesome! I just recently started shopping at Kohl's online. I love the convenience of shopping online with the option to pick up at a nearby store or have items shipped directly to me. Items arrive super fast and the prices at great! I ordered several items this morning and just receive notification that they have already shipped! This is highly unusual for a Saturday. Unbelievable!”

Posted 2 years ago

“I just want to say, I went into Kohl's today to do an Amazon return which was quick and easy. I was given a $5 cash card to spend in the store... I purchased something and when I went to check out, the cashier asked if i received email from kohls wirh The mystery percentage off.. if she hadn't said that I wouldn't have known. Needless to say I was estatic to get 40%off!! I was very grateful! The staff there were unbelievably nice I have always had a good experience in Kohl's in Mayslanding.. very organized and very nice Thank you all! Renee P.”

Posted 2 years ago

“Latrice was a great help. She was attentive and patient with my needs.”

Posted 2 years ago

“Had a wonderful experience in the Middletown Delaware Store. Needed to exchange a slightly defective product received at Christmas for the same. Item was delayed unit January. Not only did I not have any issues with making the exchange, but the Kirsten in Customer Service made it pleasurable & painless. She was very friendly, knowledgeable & efficient. Took care of everything in less than 15 minutes. Most of that time was enjoyable friendly chatter, Truly appreciate this shopping experience with Kirsten.”

Posted 2 years ago

“I would like to commemd employees Tina and Kaylyn for their friendliness and unflappability during the pandemonium before Christmas. I had some returns to make and despite all the controlled chaos and plethora of people, they couldn't have been nicer ot more helpful. Thanks, ladies! (This waa at the Sterling Heights, Michigan store.)”

Posted 2 years ago

“I love the American Fork Kohls! Excellent service and efficiently. Friendly employees. Today I especially give five stars to employees Krista and Claire!”

Posted 2 years ago

“Completely satisfied with my choices, curtains, bed set and sheets from Kohl’s”

Kohl's 5 star review on 6th January 2022

Kohl's 5 star review on 6th January 2022

Posted 2 years ago

“I have never experienced such AMAZING customer service with a cheerful attitude as I did with Sharon. Sharon made my day and bettered my mood. Thank you for being up lifting And Deb the manager on duty was extremely helpful and pleasant!!! Was a great team!!!!”

Posted 2 years ago

“5 Stars to the Kohl's store in Tyler, Texas! :) Friendly and courteous staff, great selection and great prices! :) The same for your store in Jacksonville, FL (in strip center with TJ Maxx).”

Posted 2 years ago

“I visited the west Ashley kohl’s and was greeted by Shirley she was amazing she was determine to help me along the way and the store was so nice and clean but for Shirley she went above and beyond to help I wanna say thank you I came for one item but left with 10 but great deals”

Posted 2 years ago

“Too all customer service on phones your doing amazing job thank you for everything you do for all your customers”

Posted 2 years ago

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Kohl's is rated 1.8 based on 356 reviews