Kozy's Bike Shop Reviews

Name: Kozy's Bike Shop
Rating: 4.76

4.8 Rating 176 Reviews

94 %

of reviewers recommend Kozy's Bike Shop

Company Reviews

Metrics

4.8

Based on 176 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Kozy's Bike Shop 5 star review on 5th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your sales staff is very accommodating and friendly.”

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Posted 3 years ago

“Excellent service Helpful employees.”

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Posted 3 years ago

“Friendly and knowledgeable staff.”

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Posted 3 years ago

“Because of the pandemic, my granddaughter who needed a new bike was anxious about going into a bike store. We went online to look at bikes for her and then called the store on Halsted and left a message. No one called us but we called again. The salesman recommended a particular bike and we could see it online. The salesman made arrangements to give her a chance to ride it on the sidewalk in front of the store, even lending us a bike helmet since we did not have her helmet with us. He was very accommodating. I appreciated that.”

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Posted 3 years ago

“Excellent Customer Service”

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Posted 3 years ago

“Kozy's was the only place I could find the bike I was looking for (Topstone 1 Gravel Bike) including big boxes and online. They setup the bike nicely and answered all the questions I had.”

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Posted 3 years ago

“Very profesional employees they answer all my questions I’m very happy with my bicycle and the warranty best price in Chicagoland!”

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Posted 3 years ago

“Kozy's is the best bike shop in Chicagoland. Their staff are very knowledgeable and professional.”

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Posted 3 years ago

“Very knowledgeable and helpful staff helped me find the right bike and accessories.”

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Posted 3 years ago

“Excellent customer service and very accommodating!”

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Posted 3 years ago

“Expert experienced assistance with determining which bikes best suit your needs followed by patient instruction.”

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Posted 3 years ago

“Really helpful, knowledgeable and friendly staff. Took care of my bike and made sure everything was fixed properly”

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Posted 3 years ago

“My bike was stolen and due to the bike shortage, I had to order one. I'm glad Kozy's had that option instead of trying to snatch one when they came in. It came earlier than expected. The staff was very helpful in adjustments. I'm very happy with it! Renter's Ins covered the cost. Crime DOES pay! ;)”

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Posted 3 years ago

“Amazing service! The nicest people!”

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Posted 3 years ago

“When I was there the place was very busy and I had to wait in line. I think they could have accommodated more people but maybe not. There was plenty of room and not many people. I think their supplies were limited but I did find the bike I wanted. I bought one and ordered a second. I didn't ride it but felt comfortable buying it. Happy with the bikes now although the second took forever to receive.”

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Posted 3 years ago

“Kozy's is awesome!”

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Posted 3 years ago

“Super knowledgeable and friendly staff - helped me out incredible as beginner ride looking for a bike ! Highly Recommend kozy’s to anyone in the area looking for a bike!”

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Posted 3 years ago

“I got myself a sweet Specialized Crux Expert at Kozy’s. At a time when it’s hard to find anything left at bike shops, they had my size and it was over 20% off!”

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Posted 3 years ago

“Everyone was incredibly helpful and understanding, I bought my bike in a time of a huge shortage due to COVID and they were still able to find something that worked for me within my price range and without having to wait 6 months.”

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Posted 3 years ago

“I tell my friends about my experiences at Kozy's and they all remark that I am lucky to have such a good local bike shop. I could not agree more. Thanks to Matt and Mark in the shop and Louis in sales. Great guys. I have a Specialized Crossroads and Vado and had my wife's Schwin completely overhauled. Could not be happier.”

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Posted 3 years ago

Kozy's Bike Shop is rated 4.8 based on 176 reviews