Kozy's Bike Shop Reviews

Name: Kozy's Bike Shop
Rating: 4.76

4.8 Rating 176 Reviews

94 %

of reviewers recommend Kozy's Bike Shop

Company Reviews

Metrics

4.8

Based on 176 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Kozy's Bike Shop 5 star review on 5th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service, Great Salespeople, Great Technicians, I would highly recommend Kozy's for your next bike purchase.”

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Posted 3 years ago

“Excellent service both during purchase and maintenance. None better in the state. Product selection is excellent.”

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Posted 3 years ago

“Purchased demo bike. Had trouble with the brakes. Kozy replaced with new brakes and the problem was solved quickly. I'm happy with purchase.”

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Posted 3 years ago

“Just a great experience all around. Ordered over the phone during the pandemic. Was called promptly when bike was in. Easy and safe pickup. Even went back with my bike to buy a trainer which they tested to make sure it fit my bike. Helped me get the bike back in the car too. Absolutely great service and well worth the 40 plus mile trip to the store. Thank you so much!”

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Posted 3 years ago

“Kozy's is awesome. As a newcomer to the sport of road riding, they helped me find the right bike, accommodated my exchange when after two rides, I wanted to switch from a hybrid to a real road bike, found the right pedals, and even gave me advice on bike storage. Their team of bike experts is incredibly knowledgeable and the customer service is top-notch.”

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Posted 3 years ago

“Ben was great! Love my bike. You guys are fantastic and very diligent about your social distancing efforts.”

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Posted 3 years ago

“Great help over the phone to choose the perfect bike. Great communication while waiting for the manufacturer to send the bike to the shop. Friendly and helpful staff when I picked it up! I have already recommended friends to Kozy’s and will go back for any other bike related needs I have in the future.”

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Posted 3 years ago

“The bike is great! It's a Specialized Roubaix Sport 2019 that I bought as a birthday gift for my wife. Jon Jenkins, the store manager was absolutely fabulous.”

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Posted 3 years ago

“Friendly and very helpful”

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Posted 3 years ago

“I bought my road bike back in July and Koyz's was following all guidelines to protect their employees and customers from COVID. Getting a bike during this crazy time was the best decision. Thank you Kozy's”

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Posted 3 years ago

“Sales person was very knowledgeable and helped me pick out the best bike for me. I love my new I bike!!”

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Posted 3 years ago

“My experience at the Logan Square location was great. Sid at the River North location has also been extremely helpful.”

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Posted 3 years ago

“I had a great experience at Kozy's - even in the middle of a pandemic with bikes in extremely short supply, Kozy's staff was able to assist in pre-ordering a Specialized bike, and were able to set it up when it arrived. I needed some small derailleur adjustments after the first few weeks of riding and they were fantastic about making the adjustments quickly and free of charge. Would absolutely recommend Kozy's as a great local bike shop to anyone in the Chicago area.”

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Posted 3 years ago

“First time buying a bike. They made it easy and less intimidating! Didn’t pressure me to buy anything out of my price range.”

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Posted 3 years ago

“Our salesman, Syd, bent over backwards to help us purchase four Specialized hybrid bikes, and we could not be happier. The mechanics are also great- every time we’ve gone in for a repair or upgrade, they handled them quickly, and we never have any problems with their work.”

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Posted 3 years ago

“Fun, knowledgeable staff and great experience!”

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Posted 3 years ago

“I brought in my old bmx bike in from storage(for 30 years) because we couldn't find a bike anywhere for my daughter's 10th birthday so I figured I'd have Kozy outfit it with the parts to make it rideable again. Brian was the best and he got it done by her birthday and she is so happy to have something to ride!”

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Posted 3 years ago

“I have been a customer of Kozy for many years. I love Kozy. I bring my bikes in for tunes up and repair. I needed a repair, my left pedal was making a wicket noise. I live on the far south side of Chicago so I thought I could go to the store on the south side but it was no longer there. So next was my first Kozy ever right off Roservelt. But that store was gone as well. So I took my bike to Erie store. I received the same great service I have come to expect from Kozy. My mechanic was Peter Sherry he is the best. I take my hat off to him and Kozy. You guys are the only ones I trust with my bikes. Thanks again Peter you are a rock star.”

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Posted 3 years ago

“Raquel completely rocks! I ordered a part online for curbside pick-up because the website said it was in stock. I figured I'd be picking it up that afternoon (Tuesday). Then nothing for two days. Not a huge problem because I wasn't going to get around to working on my bike until Friday. So I called the Halsted store on Thursday evening to ask about my order. Raquel answered, checked on my order. Turned out they didn't have it in stock at the store but she had just brought it from another store that afternoon and it was ready for pick up. I said great, I'll come get it in the morning. Then Raquel said that she lives near my address and she could drop it off on her way home that night. I didn't want her to go out of her way but she assured me it wasn't out of her way and asked if it was okay to text me when she dropped it off at my building. Solving a problem, even a small problem, with a little something extra is great customer service! Thanks Raquel!”

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Posted 3 years ago

“Jon at the 219 store was extremely helpful as well as the entire staff. After the store was looted they still were able to get me on the bike I was searching for (one of the few left as it was still boxed up). They were very busy cleaning up the store yet their service was great and friendly. Above and beyond, Thanks!”

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Posted 3 years ago

Kozy's Bike Shop is rated 4.8 based on 176 reviews