Kozy's Bike Shop Reviews

4.8 Rating 176 Reviews
94 %
of reviewers recommend Kozy's Bike Shop
4.8
Based on 176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5

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Our salesman, Syd, bent over backwards to help us purchase four Specialized hybrid bikes, and we could not be happier. The mechanics are also great- every time we’ve gone in for a repair or upgrade, they handled them quickly, and we never have any problems with their work.
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Posted 3 years ago
Fun, knowledgeable staff and great experience!
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Posted 3 years ago
I brought in my old bmx bike in from storage(for 30 years) because we couldn't find a bike anywhere for my daughter's 10th birthday so I figured I'd have Kozy outfit it with the parts to make it rideable again. Brian was the best and he got it done by her birthday and she is so happy to have something to ride!
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Posted 3 years ago
Hello Raquel . I am your customer already, My name is Lidi, I told to you last year and you help me a lot to buy my bike , shoes , helmet and more . I bought a bike Ruby sport last year 44, I remember I got a club members .I call yesterday to asks about tune up and the guy said if I bring my in few days I get back my bike until 16 of August . Is more the 15 days . How can training ? Why don’t take my name and give me a schedule for bring my bike and take just one day to tune up . Or if they have space call me and I can bring my bike to the early . But not take my bike for so long . Very disappointed.
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Posted 3 years ago
I have been a customer of Kozy for many years. I love Kozy. I bring my bikes in for tunes up and repair. I needed a repair, my left pedal was making a wicket noise. I live on the far south side of Chicago so I thought I could go to the store on the south side but it was no longer there. So next was my first Kozy ever right off Roservelt. But that store was gone as well. So I took my bike to Erie store. I received the same great service I have come to expect from Kozy. My mechanic was Peter Sherry he is the best. I take my hat off to him and Kozy. You guys are the only ones I trust with my bikes. Thanks again Peter you are a rock star.
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Posted 3 years ago
Raquel completely rocks! I ordered a part online for curbside pick-up because the website said it was in stock. I figured I'd be picking it up that afternoon (Tuesday). Then nothing for two days. Not a huge problem because I wasn't going to get around to working on my bike until Friday. So I called the Halsted store on Thursday evening to ask about my order. Raquel answered, checked on my order. Turned out they didn't have it in stock at the store but she had just brought it from another store that afternoon and it was ready for pick up. I said great, I'll come get it in the morning. Then Raquel said that she lives near my address and she could drop it off on her way home that night. I didn't want her to go out of her way but she assured me it wasn't out of her way and asked if it was okay to text me when she dropped it off at my building. Solving a problem, even a small problem, with a little something extra is great customer service! Thanks Raquel!
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Posted 3 years ago
Jon at the 219 store was extremely helpful as well as the entire staff. After the store was looted they still were able to get me on the bike I was searching for (one of the few left as it was still boxed up). They were very busy cleaning up the store yet their service was great and friendly. Above and beyond, Thanks!
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Posted 3 years ago
Knowledgeable, service-oriented staff. Always a pleasant experience visiting the Erie store.
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Posted 3 years ago
The manager would not allow me in the store with my service dog. He then proceeded to berate me about paperwork regarding the service animal, which is ILLEGAL. He was very rude to me and discriminated against a person with a disability (which is punishable by federal law). I was ready to purchase a $500+ bike, but now I will not be giving them a penny. If you buy a bike here, know that you're supporting a business that discriminates against our disabled community.
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Posted 3 years ago
Jon was very helpful, especially in providing me with information about the various types of stationary bikes in stock. Also, he always answered any questions I had regarding purchasing, delivery, and after purchase maintenance. Feel very confident ordering from Kozy's with him as my point of contact.
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Posted 3 years ago
Easy online ordering and pick-up. Also these guys really know their bikes. Would order again and recommend anyone else to do the same!
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Posted 4 years ago
Great customer service; owner even followed up with me. Took care of me for a bike that met my needs, my budget and helped with accessories too.
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Posted 4 years ago
Very knowledgeable staff, also really helpful in working with me to choose the right bike.
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Posted 4 years ago
Very helpful staff
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Posted 4 years ago
Excellent service. Trustworthy, valued opinions. 10/10 would (and have) recommend for a new bike or service/tune up
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Posted 4 years ago
Did me well we love are new ebikes
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Posted 4 years ago
Excellent service. Wish I could buy more!
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Posted 4 years ago
Purchased second bike from Kozy as good experiences as always. Brian at the Erie store is one of the best.
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Posted 4 years ago
Service was outstanding, I walked in minutes after opening, requested the exact bike I was looking for that Kozys website showed in stock. The gentleman that I first encountered told me it would be ready in 30-45 minutes because they had to build the bike. They had the bike built in 15 minutes and ready for a test ride on their indoor track. I purchased the bike along with a few essential accessories. The gentleman that built the bike did a final check over and installed the accessories, then he explained a few quick details for better performance. Couldn’t be happier with my purchase.
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Posted 4 years ago
Excellent service and great prices.
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Posted 4 years ago
Kozy's Bike Shop is rated 4.8 based on 176 reviews