Kramer Equestrian Reviews

Name: Kramer Equestrian
Rating: 2.28

2.3 Rating 36 Reviews

31 %

of reviewers recommend Kramer Equestrian

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Metrics

2.3

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Telephone

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Kramer Equestrian 3 star review on 3rd June 2020

Becca

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have e-mailed them three times, no response Bridle was a birthday gift for my Granddaughter, do was eager for it to arrive on time. Poor customer service, poor business model, shame on you. Was given the wrong UPS tracking number and will not take responsibility for delivery. Your choice, your responsibility, really!!!! I have nothing positive to add, out of pocket, one young lady let down, one company I will NOT use again”

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Posted 3 years ago

“Take the money but don't fulfil orders”

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Posted 3 years ago

“I’ve purchased frequently from Kramer. The quality is good. I’ve only ever had to return one product and my account was refunded very quickly.”

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Posted 3 years ago

“#Beware# I have bought many times from them but I’ve never had to use customer services until recently due to my order going to the wrong address...this happened mid September and I am still awaiting a refund for the items I didn’t receive & when I email them they just ignore you and if I ring they fob you off with lies...I am now going to have to contact my credit card company to get my money back..the first time I’ve ever had to do that with a refund in my life.....I’m absolutely disgusted by them and in my eyes they are just thieves as they have my items..they were picked up from wrong address and returned to them by UPS so they have the items and my money which granted is only £50 but how many other people are they doing this too...I think I will contact action fraud once I’ve spoken to my credit card company...please please buy elsewhere if you need western items there is a great Facebook group you can purchase from and as for English items we have loads of British companies that we can buy from that are trustworthy...I hope this review stops anyone else go through the same experience 🤞”

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Posted 3 years ago

Kramer Equestrian is rated 2.3 based on 36 reviews