Kramer Equestrian Reviews

Name: Kramer Equestrian
Rating: 2.28

2.3 Rating 36 Reviews

31 %

of reviewers recommend Kramer Equestrian

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2.3

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Telephone

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Kramer Equestrian 3 star review on 3rd June 2020

Becca

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and quality I've had to send things back but always found it easy i don't get the bad reviews”

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Posted 3 years ago

“Always good service and beautiful products, great quality and when I have sent things back if they didn’t fit then refunds have been very quick.”

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Posted 3 years ago

“After reading the reviews i was sceptical.. but decided to order I'm absolutely over the moon with the quality of the items and the service i have received i did have to send a few items back and did have to wait and pay for postage but to be fair i would expect to pay I will use again and can't wait till there posting to the uk again!!”

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Posted 3 years ago

“I’ve purchased frequently from Kramer. The quality is good. I’ve only ever had to return one product and my account was refunded very quickly.”

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Posted 3 years ago

“i have been a customer of Kramer for around two years now and the bad reviews really do amaze me! i order monthly from Kramer and have never had an issue with order, delivery, items not as described or any issue with returns, ive returned a few items as they didnt fit/suit me and have always had an immediate refund. i actually dont shop anywhere else, Kramer have a huge selection of items, its just such a shame they dont seem to stock Haycobs any ore as these were brilliant and far cheaper than Thunderbrooks. I highly recommend Kramer and i usually end up requesting multiple copies of catalogues as mine always get borrowed as soon as fellow horsey people start browsing! keep up the great work guys, love all the items and the ease of the ordering process.”

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Posted 4 years ago

“Received order within a few days. Breeches are excellent quality and true to size. Will use again.”

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Posted 4 years ago

“Very helpful at customer services, staff polite, quality products excellent delivery service very fast.”

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Posted 4 years ago

“Excellent fresh and unique products.”

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Posted 4 years ago

“Excellent products, good prices, good customer services. Always well packaged”

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Posted 5 years ago

“Happy to exchange an item I ordered in the wrong size”

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Posted 6 years ago

“My experience has been very good with Kramer. Fair pricing and good quality. Delivery has never been an issue and I have used their customer service and found them adequate, my last order was cancelled but I'm aware they haven't been prepared for Brexit and they are definitely suffering now because they can't ship to the UK.”

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Posted 3 years ago

“Had no problems with them at all. Very informative. My only issue is I ordered the Equilibre Grip Full-Seat Riding Leggings Marleen in Black and the 'grip' came off after 1 ride in my leather saddle and since I washed them (on a 30 and inside out) the 'grip' is coming off more which is a real big shame. Especially if you pay around £40 for 1 pair.”

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Posted 3 years ago

“Had purchased from them a number of times before and been happy but when item arrived damaged I found out at first hand how poor their customer service is. If your item arrives damaged you will be expected to return it to UK base at your expense and it will then be sent to their headquarters in Germany for inspection before a replacement is sent out. A process which takes several weeks. After receiving the replacement I contacted them again re postage and some weeks later received it as a discount voucher off my next purchase which is unlikely to happen after last experience.”

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Posted 3 years ago

“Sadly I wish I'd seen these reviews before I purchased! Don't buy from these people. I hope a previous poster reads this, go to your bank and dispute the transaction, I just have and my bank have helped! These people are taking money and not sending items.”

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Posted 2 years ago

“Placed an order almost 5 weeks ago now and still have not received it. Awful customer service, I have e-mailed multiple times and they just keep saying the package has been re-sent, when I asked for the delivery charge to be refunded they just ignored me.”

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Posted 2 years ago

“DONT ORDER! I placed order 6 weeks ago.no parcel. I have emailed several times.template email reply of 'apology for delay, check Ups status' Several UPS emails of ;on route/delayed/returned to Germany. They are trying to blame Brexit Ive had several other EU parcels.clearly Kramer dont have correct paperwork in place.(only 5 yrs notice) Their website states UK anyway! I was promised def delivery today, 25/3/21. No parcel! UPS updated states 'problem!' V poor customer service. No feedback or communication. I will def not order again. This parcel was a gift!”

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Posted 3 years ago

“I advice not to purchase. No products received. The website implies a uk warehouse but it appears not. Also local number goes through to Germany. Numerous emails and refund requested three times . I have received nothing. What a shame they are taking money from customers and not able to supply. My money has been taken, it should be straightforward to refund( as it says on the website) . I will escalate to a complaint but I’m not hopeful. NO GOODS NO REFUND.”

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Posted 3 years ago

“I ordered over £200 worth of products on 21/2/21, UPS delivered to a different village 2/3/21. Kramer has taken a week to ask UPS to investigate. Several calls have been made to Kramer and each time they had not informed me of any steps taken to resolve. I asked for a refund 9/3/21 as I have clearly not been the recipient of the order. Kramer insists that I wait another 8 days before they look into a refund. They blame it on UPS and brexit but I have received a equestrian order from Netherlands in 5 days... Kramer's website states that "If your order has been placed via the phone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not include CDs, DVDs or software that has been opened. To ensure you are refunded the total cost for the products including the original postage, you must contact us within 14 working days, not including weekends or public holidays, after the day your order was received." Yet they will on act on their own t&c's. Be very careful if you choose to order from this company going forwards.”

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Posted 3 years ago

“TERRIBLE service, placed an order in January, AS IT WAS A .CO.UK Domain, goods not delivered. No replies to emails. Finally spoke to someone and a refund was supposed to be issued. Phoned again and the refund hasn’t been issued, and they would email me as to why. Still waiting on that email. NO GOODS AND NO REFUND”

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Posted 3 years ago

“Order placed in January, told it had shipped, UPS tracking number didnt work, then told it was stuck and that it would move following week, no movement chased again, told would move in a week, after waiting a month asked for refund and still waiting for that refund, emailed chased refund 3 times now still waiting.”

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Posted 3 years ago

Kramer Equestrian is rated 2.3 based on 36 reviews