Kwik-Fit Reviews

2.9 Rating 592 Reviews
47 %
of reviewers recommend Kwik-Fit
2.9
Based on 592 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.1 out of 5
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Kwik-Fit 1 star review on 24th August 2022
Jimitravel
Kwik-Fit 1 star review on 14th July 2022
Anonymous
Kwik-Fit 1 star review on 14th July 2022
Anonymous
Kwik-Fit 1 star review on 14th July 2022
Anonymous
Kwik-Fit 1 star review on 16th June 2022
Sarah
Kwik-Fit 1 star review on 16th February 2022
Jav12345
Kwik-Fit 1 star review on 16th February 2022
Jav12345
13
Anonymous
Anonymous  // 01/01/2019
Kwik fit is the worst garage mechanic ever will never know until you take your vehicle to one of them , I went last week for full service cost me £277 from 10am to 15pm and they said to me I have oil leak , the 4 break to be change very soon , rear tyre to be change , I said I will bring my vehicle in deferent day , so I took it deferent garage to investigate all what's wrong they none of this things to be change except the if I want as I travel every day to work , guess what didn't even charge for the check-up except the tyre, So Honestly I'm not even sure if kiwifit did full service or not , to take £277 If anyone do go to kwik fit stay next to your vehicle just in case or there all of good garages out there, and cheaper
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Posted 7 months ago
Quoted my wife £310 to replace two tyres.She went to a local garage who did it for£140.
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Posted 7 months ago
Extremely unprofessional and verbally abusive. Kwikfit Leamington Spa. Have to report them.
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Posted 7 months ago
took car in for a tyre puncture, cost £27.00 on inspection of said tyre, the nail i could see was in the tread , no where near the rim,, kwik fit mechanic said needs a new tyre , cost £130 took it to another tyre garage £10, fixed puncture. happy man. what is kwik fit policy don’t fix puncture when we can flog a new tyre instead
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Posted 8 months ago
Recently took a punctured tyre into Kwikfit Deal, the repaired it and charged me £30...After a day the tyre lost pressure, i took it back to be repaired properly! It was a small nail in the tread. They rang me and said the repair had been badly done and i would need a new tyre saying they would discount it as it was their fault. offered £30 off £211 tyre..Obviously this wasn't a discount as they were only refunding the poor repair..The tyre was then 179 I checked on two local garages and the price was £164....Never again!
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Posted 8 months ago
Went into Kwik-Fit today(Wednesday) and the earliest they could check my tyres and exhaust was the following Monday.....what amazing service....!!!!!!!! Will not go there again
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Posted 8 months ago
Sydenham kwik-fit I had an awful experience here today, I’ll just add I am a woman! I went in and explained that I needed 2 front tires fitted to my car as that’s what my mot requirements were. I dropped the car off and explained everything to the man behind the desk! They phoned me 30 minutes after leaving my car and they insisted I needed 3 tires done! Went back to show them my mot certificate saying I need 2 tires as soon a I walked in they were very persistent and arrogant by insisting I needed 3 done! (them being men don’t bother me it’s the attitude and intimidation) 2 other men then approached me and insisted yet again I needed 3 tires and they are changing me for it! My experience was very intimating by 3 men telling me I needed 3 tires not 2! I think of your a woman avoid this place at all cost because they think we don’t know what we’re talking about! They just want the sales and the commission
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Posted 8 months ago
I left my car (2011) to do MOT but received a call that didnt pass (usually dont pass) :) and cost of repairing will be £720 (changing all break pads and disks). I replied I do it myself. When collecting Ive asked if I only change the pads will it pass , they said no I need to change pads and disks. My mechanic charged me £180 for pads and front disks all BOSCH (back disks are in good condition) + 120 labour. I had 10 days to repair for free retest. Unfortunately I had to pay extra because of blah, blah. Cost of blah, blah is unpredictable. After all Ive saved £440 This is Bushey Kwikfit
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Posted 9 months ago
***AVOID AT ALL COSTS *** Wembly branch Had rear brakes and discs changed , unusual noises since then while driving , went back after a week and told me the new brakes were rusty and they cleaned it ! Another week noises got louder so went back and they said it’s a 50% change they can fix that and refused to check the car again. Manager was on a holiday so couldn’t speak to anyone else. Very unprofessional team , lack basics of human communication, lack basic knowledge and common sense . They drove my car for 30 mins on the second visit without my consent and changed my car settings. I thought it’s a respectful business but it’s far from that. My advice to avoid and either go to a specialist garage or just your main dealership.
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Posted 9 months ago
Booked for a service that is offered on website. Booked appointment, was told that they did not do this work- no attempt to check, no interest in even having a look at car. Absolute rubbish waste of time
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Posted 10 months ago
Please do not go for repair your car here. They will take your car for some hour and make damage your tools. Or they will take your new iteam of car and old one replace. I just told them make handbreak tight. But ashford kent kwikfit took my car for one hour. And then they call me your car car cost is 750£. I said no. And then i took my car they make damage my car more.
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Posted 10 months ago
My 83 year old mum had a flat she went in at 11 o'clock they said they was to buzzy to help her
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Posted 10 months ago
think like engine , suspension, brake or even tyres check has been missed or done incorrectly.Your staff check tyre in incorrect very slim space where can be a lot of dirt from road .Where is correct very wide space for check he dosent used and telling me as one of my recently purchased Pirelli tyre is 4.4mm witch is joke .He telling me kind of weird explanation like he think I just wake up or something. I have suggest to any customer to make vehicle check with staff because you can notice some damages.I found tyre damage and wheel wing scratches but I can't to much proven because I wasn't make vehicle check with them. Don't use because you will be disappointed telling you
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Posted 10 months ago
Dear All review reader’s. Regards To Folkestone Kwik Fit. I am writing this review for the benefit of all especially for an elderly woman who was most blatantly ripped off. This is also combined with complaint for the treatment that I received as an out side MoT contractor. I must stress I have no affiliation with Kiwk Fit nor do I intend to after the treatment and dishonest sales practice that I have seen not to mention the substandard workmanship. Some time ( Last month February 2023 ) ago, a lady came in with her Fiat 500 for a knocking noise from her front suspension on her car. Simple enough the Fiat 500 is a pretty standard car nothing complex here. At this time I was in-between Mot’s and after watching various ill trained staff miss diagnosing the fault. I had a quick look, i found the fault in less time it took the so called mechanic change his bum. The fault was a detached front lower control arm bush, Pretty common on the Fiat 500. Now this is where it gets worse, on Auto Data, E3 Technical as well as main dealer book time this job would come in at 1.2Hrs to remove and replace said part. Which should not have cost the customer no more than lets say £200.00 all in. Mr Ashley Laker the branch manager tripled the cost if not more, claiming that it would take at least five hours. During my conversation with him I said that this job is a one hour job maybe an hour and half maximum. With this he calls me a liar whilst he was bragging how he bumped up the price to hit target. At this point I walked away in disbelief. The point of the above statement is for the driver of the Fiat 500 to raise her concern and I am sure she will get a fair refund. Top Tip Ashley Don’t rip people off. Chapter Two. I was an MoT Contractor drafted in to carry out DVSA approved MoT’s On my first day I was approached by Mr Ashley Laker branch manager suggesting that I might do dodgy MoT’s. My stand point on that subject is NO I WILL NOT CARRY OUT BENT MOT’S. As I am the one who will suffer the wrath of DVSA so there fore I will only test to DVSA standards. So with this I thought I had made my point. Weeks go by and a friendly bond was made or so I thought. Now bear in mind I am only human and as such I fell ill one week ( I was very ill ) that week I had conducted sixty-seven in a forty-seven hour week. Now bare in mind that the average MoT takes approximately forty-five minuets to an hour to complete. I was run down and exhausted on top of this I live thirty miles away and had a difficult time driving to and from site. So now we are at a Friday morning I was busy setting up the MoT test equipment for the day and as such I was grumpy not rude just plain old grumpy due to being so ill I should have been at home recovering. And so someone kindly made a complaint with out knowing the full story. This I set aside as it was trivial if a person cant see a man who is clearly unwell what am I supposed to say or do. As time goes by there are two local garages that use Kwik fit Folkestone for trade MoT. Now DVSA have strict standards how ever these two garages don’t seem to grasp this fact. As such were persistent in bringing cars that were not fit for testing and when refused they would get verbally aggressive. As my test standards were now apparent by way of I only test to DVSA standard. This approach had eroded the rapport I had on the Kwik Fit site. Que complaint number two, now this is strange. When I have conducted an MoT and processed the VT20 or VT30 this is left with the sales department. As such I get the next car in and processed for testing. I then find that a customer if any complained that I did not explain the advisories on the test certificate. Bare in mind that time is precious, how ever that being said if I was approached I would have explained the test result when time allowed. As a general rule I do not engage with customers pre or post test I leave that to sales department unless there is a genuine concern. Now complaint number three. This one I believe to be a made up complaint between ( Branch manager ) Mr Ashley Laker and his trade garage friend. As I must have been asleep for this one. It is alleged that I called a customer a C**T. Really Ashley where did I find the time for that. I don’t speak with customers on point unless there is a genuine concern relating to the MoT. I believe that you concocted these allegations in retaliation to my refusal to carry out bent MoT’s and as such this was hurting your pocket for the extra cash you are not getting in your back pocket. As the saying goes I hear nothing but I see everything. And yes I will be posting this to your head office as well as many other review sites as I can possibly find. And inform DVSA that they take special interest.
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Posted 1 year ago
Visited fishponds bristol centre absolutely terrible service. The management have no people skills are unbelievably unhelpful with seems like kids doing any work. Avoid
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Posted 1 year ago
Visited Kwik Fit Fishponds rd Bristol all I wanted was a price on a tyre had the manager screaming at me that they couldn't do today even though there board States no booking necessary what a joke of a company. Avoid at all costs
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Posted 1 year ago
Very disorganized service They cancelled my booking after 72h waiting Last minute due to traffic!!!!!!
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Posted 1 year ago
Needed a rear right brake light fitted for company van. Kwik -fit wanted to charge wanted to charge for complete rear light unit saying it was necessary as there was some water in bottom of light unit. I disagreed saying i can drain the water as the unit is not damaged just the seal had let in some water. They replied it was company policy to replace whole unit. They said they would not replace bulb unless they could change whole unit. After a lot of song and dance and me insisting that i needed brake lights they let me drain the light and they eventually fitted a BULB it worked perfect and still does over a month later. The reason i am posting a bad review is my company has just told me to take the vans spare tyre down to Kwik Fit .I told them it was a spare and had a nail in it hoping they could fix it new or fix i didnt care ,just wanted a tyre fitted they took the wheel and flat ,i gave them my details so they could contact me when it was done.They did contact me the next day to say they cannot fix the tyre or will not until i go back down to garrage and have all my tyres checked by them .HY could they not just ask me when i was there?.Even when i said its just been serviced nope they wanted me to drive down to them . KWiK FiT.Seriously your policies?....
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Posted 1 year ago
KwikFit Stafford Rd, Wolverhampton. Booked in yesterday due to a knocking underneath my vehicle. Left it for the day to be checked out. Was called at lunchtime that it was good news and just needed 2 bolts tightening and they had already done it. Went to collect my car and was told £20 cash or £60 If paying by card for tightening the 2 bolts! This morning the knocking was worse. My husband called the garage who said there was nothing they could do and go to the dealer! This afternoon whilst driving home from work the drop link stabiliser snapped! Really not happy, how dangerous and how was this not spotted by qualified mechanics when my car was up on the ramp?
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Posted 1 year ago
TYRE SCAM went to Kwikfit with a punctured tyre. They deliberately botched the repair to get me to buy a new Pirelli at great expense. A second opinion from a local independent garage was obtained. They could see exactly what was done to damage the cord beyond repair. Disgusting behaviour and this could be going on nationwide. Beware. I will never visit Kwikfit again!
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Posted 1 year ago
Kwik-Fit is rated 2.9 based on 592 reviews