Kwik-Fit Reviews

2.9 Rating 592 Reviews
47 %
of reviewers recommend Kwik-Fit
2.9
Based on 592 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.1 out of 5
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Kwik-Fit 1 star review on 24th August 2022
Jimitravel
Kwik-Fit 1 star review on 14th July 2022
Anonymous
Kwik-Fit 1 star review on 14th July 2022
Anonymous
Kwik-Fit 1 star review on 14th July 2022
Anonymous
Kwik-Fit 1 star review on 16th June 2022
Sarah
Kwik-Fit 1 star review on 16th February 2022
Jav12345
Kwik-Fit 1 star review on 16th February 2022
Jav12345
13
Anonymous
Anonymous  // 01/01/2019
Fab service had an appointment today at Bedford branch staff were honest about what had to be done to my exhaust and had it all completed within an hour .well done to all
Helpful Report
Posted 21 hours ago
Refused to fix a puncture on a mobility car ,told to leave it and get a Taxi they might fix it before the weekend yet 3 members off staff were stood chatting,did not even offer to put air in so I could get home Disgusting
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Posted 1 day ago
Would like to thank your guys at monmouth kwikfit again for there fantastic customer service especially Gareth who did my MOT.. Above and beyond the line of duty. Thank you...
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Posted 2 weeks ago
Wrong work completed. Overcharged. Fitted incorrectly left unsafe to drive. Managers resolution was to take old part to he welded on by a third party. Told couldn't get correct part..they didn't exist. Yet main dealer confirmed it did. Had diagnostic at main dealer and confirmed £810 to put right... Already paid £,844 for unnecessary work already. Car unsafe to drive for 2 weeks. Put in complaint and sent video and photographic evidence to customer care who did not respond just passed on to area manager. who basically called me a liar . The manager and technician had covered their tracks with lies. I can prove im not a liar as phone calls are recorded. I have video of unsafe work. Husband there for face to face conversations so have another person to confirm. I had an exhaust held on by silicon. Area manager said bring in new exhaust and they will fit it .. yet on Kwik fit website it says it's not their policy to fit parts brought in by customers . Don't know where to go now to escalate ..plus there's defamation of character. Having repair done by main dealer costing £810 for parts. I feel so upset and abused and it's been the most distressing upsetting experience. They should be shut down . They are criminals and they say I'm a liar. Disgusted doesn't come close.
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Posted 2 weeks ago
Paul was very helpful changing a tyre valve Much appreciated
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Posted 2 weeks ago
Prompt and efficient MOT at Mutley, Plymouth. Couldn't have been more helpful and friendly. Would recommend.
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Posted 3 weeks ago
Went to kwik -fit in shoreham by sea. A really helpful man called Jordon great customer service. Thank u for helping me out
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Posted 3 weeks ago
Kwik fix Hexham. Dave and the team are great. Booked in for a qiuck brake fluid change, when I realised I needed an MOT as well. They managed to arrange jobs so I could pick up my son from school on time and all sorted. I don't normally recommend people, but would happily recommend Kwick fix Hexham (Tyne green) after a number of positive visits
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Posted 3 weeks ago
Booked car in to Kwik Fit, Foss Islands, York, for battery check. Greeted by Chris who was very efficient and chatty. Left car with them and received a phone call within 30 minutes to say check completed. They gave me a good explanation of the results and provided me with a printout of said results. No hard sell and would definitely use them again for this service.
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Posted 4 weeks ago
I booked my car in for an oil and filter change at Kwik Fit Lisburn. My amber engine management light had come on a few days before and I asked my mechanic to have a look at the car. After putting the car on the diagnostics machine he recommended a) The oil to be changed as it was a little gloopy and a new filter and b) A sensor in the exhaust was faulty and needed replaced as it was causing the car to stall every now and again and it was the reason the engine management light was on. My mechanic was happy to do both jobs for me and advised neither were extremely urgent but I had to wait two weeks for him. Due to the fact that he had mentioned the oil and the filter I preferred to get that part completed asap and Kwik Fit had an immediate slot available so I grabbed it. I booked online which meant paying in full the day before and I called Lisburn before paying to make absolutely sure they would have the filter in stock as it meant closing my business for the time it took to complete the job. Everything was agreed and I attended the appointment ahead of time with my 3 year old son. On arrival I met with the manager who I knew straight away didn't really want me to be there based on his horrible attitude. I attempted to lighten the mood by entering into conversation about the car and how busy mechanics were these days but his mood did not change. I expressed how happy I was that I could get an appointment at such short notice and I mentioned how relieved I would be to get one of the two jobs I needed completed so quickly. I went on to explain what my mechanic had advised and he took great pleasure in immediately refusing to touch my car based on "Kwik Fit policy." This policy, that still remains a mystery to me, states that if your car has an engine fault they cannot work on your car at all. I asked for a copy of the policy to be told it "isn't written down anywhere." I said I would sign a disclaimer which I was told wasn't an option. I explained about the sensor being the reason for the engine management light being on but that explanation wasn't accepted. Long story short after the manager basically abused me for thirty minutes he then threw me out of his garage and I was stuck in Lisburn without the money I had paid to Kwik Fit and no repair. I contacted customer services who did seem to be taking me seriously at first but then just referred me to an area manager who said he was fully aware of the Lisburn managers poor communication skills and inability to deal with customers but he was correct to not fix the car. In the meantime I had called all ten Kwik Fits in Northern Ireland and explained that my engine management light was on, my car was stalling and my oil and filter needed changed and seven of the ten were happy to book me in straight away as it seems they are also completely unaware of this "policy." I asked the area manager for a copy of the policy but he could not produce it either. I told the area manager that seven of the ten branches would complete the repair and he didn't seem too concerned. I explained that when booking online there are no questions asked about issues with your car but this was brushed aside. In a nutshell I will never ever ever go back to Kwik fit for anything and I wont be recommending anyone ever does either.
Helpful Report
Posted 1 month ago
Had a puncture and had 230 mile trip to get home , went to 3 different depots and not one would try to fix it , told me they could do it 3 days later , won’t ever use a kwik fit ever again
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Posted 1 month ago
Graham at the Scarborough branch, helped me out when I was unable to fix a loose glass in my wing mirror. He was , kind polite, and efficient . Thank you . I’ll be back !
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Posted 1 month ago
Kwik fit canal street Perth should be 0 stars Avoid, dishonest and took advantage of my 22 year old daughter, more interested in upselling than providing good customer service. When complained they deny what they actually said. You can’t win. Will be raising a complaint with the motor ombudsman and trading standards.
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Posted 1 month ago
Bunch of rob dogs. Overcharged me and did excessive work on my car. Which did not solve the problem. Never use them again.
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Posted 1 month ago
Called in as had an alert regarding oil pressure in my car. Turns out I had no oil in my car or water! I have booked a service. They sorted the oil and water free of charge. I had been to another garage for this assuming I needed oil as went as soon as the emergency alert went on and was quoted £800 Plus vat to replace something. This quotation was done from literally just viewing my engine space. So glad I went with my instincts to Kwick Fit Woodchurch Road Birkenhead
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Posted 1 month ago
The Giffnock team are excellent and Drew the assistant manager is fantastic. He goes out of his way to please and was of considerable assistance to me
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Posted 1 month ago
Service from Steve and the team was fantastic very efficient and speedy
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Posted 1 month ago
I booked and paid for a brake fluid change (on-line) last night and was given a 12 noon slot to take my car to the Brighouse branch of Kwik Fit. I arrived a few minutes early and was asked to leave my car/key with them. I asked why? and was told that they were very busy and had lots of jobs in. I said that I was willing to leave it for an hour (brake fluid changes are not time-consuming) only to be told that they couldn't tell me when it would be ready. He said that as well as the fluid change, they had to undertake a 45 minute brake check! I told him to cancel the job as I hadn't got all day to await it. He then tells me that I can't have a refund today because I had paid on-line, and that the employee who deals with refunds wasn't in. I drove a 12 mile round trip and wasted time/diesel to be treated like my custom is pretty much worthless. Don't let them get away with this disgraceful way of treating customers. Terrible service.
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Posted 2 months ago
I went to Kwik fit for first time yesterday. Dereham road Norwich branch. 100% satisfaction courtesy kindness helpful from Tim Sarsby .who dealt with my problem.came away feeling there is good people . He got me a new mirror for driver side car ,after a foolish person broke mine by going past fast and close. My husband has Alzheimer’s and I full time carer and have to do everything . Car problems not my thing at my age . So the help and support made my day. Thankyou so much .
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Posted 2 months ago
Kwikfit put new oil in my car without draining the old, despite written report from other garage which fixed it,still trying to get Kwik-fit to admit it and pay for what it cost me to put right.
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Posted 2 months ago
Kwik-Fit is rated 2.9 based on 592 reviews